Contact HelpCare Support
Company Name: New Benefits
About: HelpCare+ Unlimited provides you and your family Unlimited Access to speak with
doctors and mental health counselors from the convenience and comfort of your
home. Get help within minutes.
HelpCare Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of New Benefits
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit HelpCare Website
Privacy Policy: http://content.newbenefits.com/Feed.aspx?hash=i169vFYKDCeQUKJ0MuS0Yw
Developer: New Benefits Ltd
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3 Most reported problems 😔💔
Bad customer service
by NMCooper
Would not recommend. I tried to cancel after the initial trial and could not get anyone to help me without my Member ID number or Medi-Cal number. I couldn’t log in to cancel the service and they wouldn’t do it over the phone. I couldn’t reset my password to login, I tried multiple times but I would never receive an email to reset it. It took me 3 months until I was able to just dig through everything and find my member ID. I no longer had medi-cal and had thrown away my cards as I had insurance through my company. I tried reaching out to customer service but they refused to credit me back 3 months of charges ($90) even though I tried canceling multiple times and literally no one could help me.
Worst app experience I’ve ever had!
by Yo Panda!
I never leave reviews for anything but this was so heinously bad that I had to express my frustration somehow. The app is so unintuitive it took navigating error messages, reaching out to the company via multiple means and speaking with several consultants to finally arrange a consult over the course of three hours. When I finally received my consult the doctor wouldn’t even prescribe me an albuterol inhaler for my asthma despite having had a decade long history of using the medicine. So much fail!
When I contacted support to request the cancellation of my service I was then directed to another labyrinth to navigate. Save yourself the time and headache and just go to an urgent care or try another Telehealth app!
App Not Working
by ItsssDD
The app has a lot of room for improvement. I’ve had it for less than 24 hours and I already am getting a “failed to login” error. Not like I have the wrong password, but the app is actually having an issue and can’t log in right now. Frustrating because you can’t access all your linked benefits and messages from specialists/etc without being logged in.
Also should be known that your care doesn’t actually take place within this app. The app just gives you the link to your telehealth from a different website. It essentially contracts out your care.
Have a Problem with HelpCare - TeleHealth Services? Report Issue
Why should I report an Issue with HelpCare - TeleHealth Services?
- Pulling issues faced by users like you is a good way to draw attention of HelpCare - TeleHealth Services to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a HelpCare - TeleHealth Services customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using HelpCare - TeleHealth Services.
