Lens Status

Last Updated on 2025-04-29 by WOTO DIJITAL HIZMETLERI ANONIM SIRKETI

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⚠️ Most reported problems ⚠️

Connection

50.0%

Crashes

50.0%

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Common Lens Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Lens network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Lens App
1. On android, goto Settings » Lens » click [Force Stop]

Clear Lens App Cache and Data:
1. On android, goto Settings » Apps » Lens » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Lens.

On android, goto Settings » Apps or Manage Apps tab.
Click Lens » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Lens » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Lens

May 30, 2025, 09:38 AM
a user from Ulan-Ude, Russia reported problems with Lens : Crashes
May 09, 2025, 11:40 PM
a user from Denver, United States reported problems with Lens : Connection
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