Lens Status

Last Updated on 2024-09-06 by WOTO DIJITAL HIZMETLERI ANONIM SIRKETI

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Not working

66.7%

33.3%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with Lens: Translate & Image Search? Report Issue

Common Lens Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Lens app on iOS and Android devices. Solve all Lens app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Lens iPhone Issues and Solutions

Lens iOS app crashes, not working, errors
Lens iOS app network issues
Lens on iOS has black/white screen

Lens Android App Issues and Solutions

Lens has errors/crashing/not working
Lens server network connectivity issues
Lens has black screen

Lens iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Lens app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Lens app crashes or not working on Iphone (iOS):

Close and restart the Lens app on iPhone
Update Lens app to the Latest Version for iOS
Uninstall and reinstall Lens iPhone app
Update your iPhone to the latest iOS version

Fix Lens on iPhone unable to connect to server/internet connection issues::

To resolve Lens network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Lens black/white screen (blank screen) on iPhone:

Follow the Lens iOS app troubleshooting guide Here →

Lens Android App Issues and Solutions

Fix Lens not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Lens app issues:

Force Stop the Lens App
1. On android, goto "Settings" » click Lens app. » click "Force Stop".

Update Lens to the latest version on PlayStore

Clear Lens App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Lens app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Lens.

Fix Lens unable to contact server/ Lens internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Lens » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Lens » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Lens on android.

Solve Lens black/white screens issue on Android:

Follow the Lens android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at WOTO DIJITAL HIZMETLERI ANONIM SIRKETI, developers of Lens.

About this app

In addition to image search, you can use Dodo this app to search videos, products, people, artworks, etc. You can search any image or video to find the most accurate results. Your subscription will automatically renew unless auto-renew is canceled at least 24 hours before the end of the current period. Dodo this app lets you search what you see. Subscriptions are managed by users and you can cancel at any time. It brings the best results from all around the web. You can cancel your subscription at any time using the account settings on your phone.