Contact Solo Support

by Lala1139

If you are considering using this app for food delivery work, don’t bother. It promises a “guaranteed rate” if you don’t meet a certain pay per hour, but in reality, that is just a misleading gimmick to get you on the platform, and you will have to not only pay to use the app, but pay to schedule the “guaranteed rate”. The apps tracking system is completely unreliable, often failing to log work time and pay completely. When you inevitably do not hit the guaranteed earnings (in the unlikely event that they “tracked your time and pay correctly”), support will conveniently have no record of your missing pay or claim you did not qualify due to technicalities they never disclosed upfront. They will say they will escalate the problem to their “engineers” and then give you free credits to just use to schedule more “guarantees” that you’ll never get. They owe me at least $40 at this point and I’ve seen $2. It’s a total joke.

Beyond the false promises, the app itself is glitchy, inaccurate, and frustrating to use. You will waste more time fighting for the pay you were promised than actually earning.

Bottom line: This app is a scam. It preys on gig workers by advertising security that does not exist. Stick to more reputable platforms. This one is NOT worth the headache.

by Kodiakman#1

I’ve been using Solo for about six months now and it’s been great until the last month or so. Solo now only links with five gig apps. Those apps are Uber, Uber eats, Lyft, DoorDash and Grubhub. The developer has been responding to other reviews saying email us and will help you with connection “errors”. However, the issue is not a connection error, the issue is that links to other gig gaps do not exist in the app at all.. There is no spark, there is no Instacart, and all the other gig gaps in their list of supposedly compatible apps are completely gone from the app. The 5 apps I listed are the only options provided when you go to link an account. I suggest moving on to a new solution, this developer is dishonest. Don’t trust them with your money.

UPDATE: Dev’s responded with basically the same garbage about errors and “email us so we can help” bologna. I don’t think they even read the review. You can’t connect spark to solo if the functionality doesn’t exist! I’m not getting errors. Out of all the gig apps Solo advertises as being compatible, only 5 actually are. Spark and instacart have been completely removed from Solo, along with many others.

by Iamdoll32

I purchased credits and all schedule through the app linking my DoorDash account and scheduled for guarantee pay it says $170 guaranteed for the week and it keeps saying wait 24-48 hours to receive funds through the PayPal account I linked with solo and it’s been well over an week I have not received not one cent I’ve sent numerous emails and continue to receive automated response saying the same thing about receiving automatic payouts to my PayPal after 48 hours of each day I worked is revised still not a cent. I have wasted money into buying credits which you’ll need to schedule for guarantee pay and pay for an subscription just to still my money and receive not a cent like the economy and inflation isn’t bad enough people really create an app to steal peoples money. There is no phone number to reach an actual individual at all I should have researched this app better. Never again!!!