Contact N26 Love your bank Support

by N26sucks

I used N26 banking for about a year. Everything worked fine and no money ever went missing or anything like the other reviews fortunately. But, I ran into a problem and got my account closed even while talking to customer support.
So, I got a notification saying I needed to verify my email by 7/9 so I went to do it this morning. I verified my brand new driver license (just came in the mail yesterday) and took the promoted photos and the system rest itself. I did this again, twice and was locked out. I sat on the phone for about 25 minutes the first call, and my customer service rep was helpful told me it had something to do with my image quality. Okay; maybe I just made a mistake. So I try again; same issue, this is how my morning has been for the past 3 hours. About 5 minutes ago, the final CSR I spoke with let me know that I have tried to verify too many times, and that my account would be closed. I was following the instructions to a tee, and got my account closed and now my savings is gone. I am aware I can try to get my savings but now I have to go through the process of starting a new bank account; waiting to be mailed a new debit card, and reaching out to all the employers I’m supposed to receive money from and let them know my account was closed for something that was not my fault AT ALL. Do NOT download this app or give them your time or service because they do not care at the end of the day.

by Ashley71244

I was trying to transfer money from another checking account to get started and got an error message. My N26 balance was still showing as $0.00, but the money came out of my old checking account. I started a chat to talk to a representative. First she told me that Apple couldn’t be used with the account at all (in the app it says “beta feature, can be used once”) and to contact Apple. Then she said if my address from my old bank account doesn’t match what N26 was on file, it wouldn’t work. I explained that the transaction did go through and is showing “accepted” on my end. After back and forth, came to the conclusion that despite being a checking account, because I bank with an investment company it wasn’t eligible for deposits to the new account. Still took my money though. It will be 1-2 business days to get a refund and with the weekend coming up, this is very inconvenient. I was extremely disappointed and told the specialist I want to close my account, this was unbelievable. She just asked for name and account number, then started the request. I’m still not entirely clear on why the money was taken from my old checking account and not deposited into N26. No Apple compatibility (then why was this an available feature?), addresses were different, checking account type, debit card. No idea. I was so excited to switch banks and I never thought it would go this way.

by IMoghimi

Ive applied to N26 Metal to use the facilties they have such as the Lounge access. After waiting a month until the card arrives and logging on to their stupid inefficient login process, it turns out to be that the lounge access it not even FREE. Every single bank that advertises a LoungeKey access provides them for Free and that is the whole point of it. If I wanted to pay then I wouldve gotten a regular lounge membership from somewhere else. What is the point of paying a hefty monthly fee when this bank doesnt provide anything special and doesnt even have a proper support! There is no telephone to call, their live chat is not working and plus their emails reply days after.
I requested my account to be cancelled or changed to the free one and they simply didnt! They said that your 30days has been finished and you need to pay for the whole year. This is terrible! It took 2 weeks for the card to arrive and since then I’ve been trying to reset my account password which never worked! NEVER EVER go to them. They provide false advertising, unreliable support and simply no point of it as a bank account! Its just the looks of that stupid metal card.

I would need proper support from N26 to contact me and get this account sorted as I will not pay £15 per month regardless of the 30days passing by when there is nothing for it!