Contact N26 Love your bank Support

After having used this as my primary bank for a few months once Simple announced they were shutting down, they randomly required me to do a new ID verification. One problem: both my license and passport had just expired, and this was right before a banking and federal holiday. No biggie, I thought, I’ll just try and reach out to their customer support to see if there’s any other ways to verify my identity to be able to oh idk log in and check my account balance. Good luck getting a hold of anyone!! I went almost a week without being able to check my account balance and got very familiar with the check balance features of ATM’s again. Once state facilities opened back up after the holiday I went in and got my license renewed and got the temporary license while I wait for them to mail my new ID (at least 2 weeks). I also finally got in touch with someone at N26 after several hour-long hold sessions. They refused to assist me and told me if I didn’t have a valid plastic ID in 3 business days they would cancel my account. What??? That’s way fewer days than it takes to actually get a valid ID! I pleaded with them, but they refused to assist me further. I immediately offloaded all my money to a cash app card and sprinted to my nearest local bank and opened an account. Don’t trust these folks with your hard-earned dollars. If I hadn’t been able to figure this out in time I would have been fully screwed and starving.

I want to first say that I have never in my life written a bad review for any company or service whatsoever. It is not my personality to do so. However, I feel inclined to warn new users to the COMPLETE SHADINESS of this company before it's too late. My wife and I both opened an N26 account several months ago. We used it for receiving our pay from work, and had a few miscellaneous personal transfers/gifts etc. ALL OF THE SUDDEN in April, BOTH of our accounts were frozen without warning. We couldn't make transfers, purchases or touch our money in any way. After 30 days of sending dozens of emails and having NO RESPONSES and WITHOUT any warning, we were told our accounts would be closed and we needed to provide another bank account for them to transfer our money. They gave no reasoning and once again did not respond to ANY OF OUR EMAILS. Another 30 days went by, and still nothing. No sign of our money, our accounts had both already been closed so we no longer had access to even be reassured that our money was still there. After contacting several 3rd party companies for help in filing official complaints, our money finally showed up after a total of 2.5 months of completely being in the dark and not knowing what was happening. If you feel like I am exaggerating, just google "N26 blocked my account" and read the 100s of OTHER STORIES THE SAME AS OURS. Unless you feel like gambling your money, DO NOT use N26.

I used N26 banking for about a year. Everything worked fine and no money ever went missing or anything like the other reviews fortunately. But, I ran into a problem and got my account closed even while talking to customer support. So, I got a notification saying I needed to verify my email by 7/9 so I went to do it this morning. I verified my brand new driver license (just came in the mail yesterday) and took the promoted photos and the system rest itself. I did this again, twice and was locked out. I sat on the phone for about 25 minutes the first call, and my customer service rep was helpful told me it had something to do with my image quality. Okay; maybe I just made a mistake. So I try again; same issue, this is how my morning has been for the past 3 hours. About 5 minutes ago, the final CSR I spoke with let me know that I have tried to verify too many times, and that my account would be closed. I was following the instructions to a tee, and got my account closed and now my savings is gone. I am aware I can try to get my savings but now I have to go through the process of starting a new bank account; waiting to be mailed a new debit card, and reaching out to all the employers I’m supposed to receive money from and let them know my account was closed for something that was not my fault AT ALL. Do NOT download this app or give them your time or service because they do not care at the end of the day.