Contact TurboTax Support

by Walker-jh2

I used the TurboTax app to file my refund in early February. The app was relatively easy to use, but it did get old going in circles sometimes. Unfortunately, the free option really is not usable. If you have to file state taxes like just about everyone, then you will have to pay $40 per state. If you’re a college student in another state like me, that means two states so $80. Of course, no student discount. Honestly, that was not too bad since I was supposed to get a lot back.
Unfortunately, that was not what happened. I did get some from one the state returns, but that was it. The IRS sent a letter for a health insurance form that didn’t even apply to me. If you want help with that, guess what? It will cost you even more money! At that point, I wasn’t paying TurboTax any more so I went off on my own. Eventually I got it figured out, but not without massive disruption to my school work. None of that help was thanks to TurboTax which sends you to FAQs that don’t really apply.
They have online discussions which appear to have many people with the same problem. This program is made to look easy- and it is at first- but the headache it causes later is not worth it. Never had trouble like this with H&R Block so I think I’ll go back to them next year. Whatever you do, don’t use TurboTax. It is seriously not worth it. Still waiting for that federal tax refund BTW.

by Moviemaker2011z

All i want to do is file my taxes, is that so hard? I have my W-2 and none of my previous year information has changed so why must i answer fifty questions about charity or donations for the presidential campaign? (which by the way if it supports biden then oh heck no!)… I found the 1098 forum that i apparently need and it doesnt tell you how to calculate if its split between two people or five. All it says is for “what you’re liable for” which tells me nothing! Add on top of that they want me to pay them $34 for their deluxe package because my job thinks my stocks count as a retirement plan and i apparently am getting $15 for it. I dont invest into the company 401k so why and where is this $15 dollars coming from and why do i need a special package to not get it? Heck heres an idea! Let me opt to not get that credit and just file the most basic i can because thats whats going on! I dont do crypto, no charities, yet im being asked as if i donated the entire estate of bill gates to some random charity last year. I never had this much trouble with H&R Block and if this is how turbotax is going to commence business i would much rather drive the thirty minutes to their nearest office and pay them the $48 fee like i had the years prior to doing turbotax. Or considering my job i can always go to Jackson Hewitt because i get special offers due to my job.

by J.ro9

I used turbo tax all the time when I was younger, it used to cost very little or nothing at all. Now even what’s advertised isn’t what you pay, you click no to all the premiums and extras and still end up paying $150 to file? That’s happened to me two years in a row, the biggest and last reason I will never use turbo tax again came this year. I was out of work due to Covid-19 like so many others, unemployment is backed up, my personal life feel apart, and I was broke as can be. I was checking the IRS website daily hoping for an update on my stimulus check so I could like keep my lights on. Every time I get the message about information not available and just assumed they hadn’t processed my return yet. A month, an entire month goes by, and I check and still haven’t gotten it, and still getting the same message on the website. I thought I should check my turbo tax again, I had received emails from turbo tax just about they’re standard spam mail. I never once received anything personal, signed into my turbo tax only to see that my tax returns had been rejected. I waited a month for nothing with no notice or anything like that. I will only use an in person CPA from now one, this website is a joke. There’s a reason there’s a viral video of a 13 year old working for them.