Contact Nurx Support

by Kimberly_Donn02

I typically don’t write reviews however I would like to share my experience with this to ensure this doesn’t happen to anyone else. I (like most people) heard of this service being the “Uber of birth controls” and thought the idea of having my birth control delivered right to my home sounded great. Upon registering I was able to choose the birth control I’ve been taking. This saves me a trip to my physician and paying copays just to have an RX refilled. I selected a generic I’ve used previously and works well with my body. Selecting a generic name you wouldn’t think you would get a generic for a generic right? Well this is incorrect, they sent me a completely different RX than what I ordered. I have tried calling numerous times however I wait on hold for over 30 minutes only to be told I need to leave a voice message. I’ve sent numerous messages on the app to ensure the correct RX will be sent to me and received no response. I finally received a response and was told moving forward they would ensure I receive the correct RX. It’s great they are rectifying the issue moving forward however that doesn’t help me in the predicament I am in with the incorrect birth control. Avoid this app at all costs if possible. There are much better alternatives especially ones that will ensure you get the right RX or assist you in the event you get the wrong one. This business is not accredited with the BBB, I understand why now.

by No_pillz

I was skeptical in trying this app because I didn't know if it would be convenient or beneficial for me but boy was I right to feel as such. I did the whole thing where I placed my order and pick the birth control I wanted. One thing I should mention is that I did want a specific brand that my doctor had originally prescribed me before and I really didn't feel like changing BC because of how I may or may not react to it. Anyways I placed my order in advanced and was processed within 2 days but now I was awaiting for delivery. Well I waited and waited, and it had been over a week before I finally messaged them asking what was taking so long. Apparently, the pharmacy has been out of stock with the specific brand I requested and they failed to inform me that they wouldn't have it in stock for another 2 MONTHS...so then they suggest that they could have my prescription sent to my local pharmacy... Are you kidding me?! If I had wanted that, I would've never bothered with trying to get it delivered from you guys ?! Ugh what got me was the lack of communication from them about not letting me know that my B.C. Is out of stock and o wouldn't be receiving it anytime soon. That is something I would have liked to know ASAP so I can anticipate not taking my B.C. You guys are screwing people over by not communicating and your inability to actually deliver BC like your whole app is meant to do is such a failure. I would not recommend to anyone.

by Anastasiiazhuk

Waste of money! I decided to use this app thinking that it would be way faster then getting an appointment at my local doctors office. I was so wrong! It has been over a week and all I got is messaging back and forth and “sorry we will respond to you in 2-5 business days”. It’s actually so stupid. I decided to pick up at a local pharmacy to make things faster, but nope, they completely messed up the prescription. I had to change multiple pharmacies because the first one didn’t have the medication, and the second one said that the prescription was just written wrong and they couldn’t reach Nurx by phone. This stupid service doesn’t even have a phone number. It just sends you a voice message telling you that they don’t do calls. At this point I would way rather just go to my doctor, and in the end that’s would’ve taken way under a week! Maybe 4 days at most, but nurx, advertising themselves as a fast service that approves your medication in 24 hours, is taking ages! Don’t use this if you value your time. I wish I could just go to my doctor, but I’ve already payed the consultation fee and stuff so I’ll just have to wait it out and struggle in the meantime without a current prescribed pack of birth control.