Photos Reviews

Photos Reviews

Published by on 2025-12-12

🏷️ About: Browse, edit, and share your picture-perfect moments. Photos is the home for all of your amazing photos and videos, and it's smart and personal, with intelligent features that help you find, enjoy, and share your best shots.


       


Is Photos Safe to Use?

We Investigate the app owner's website (Apple.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


😎 Positive experience
54.4%

🤬 Negative experience
36.9%

🫥 Neutral
8.7%

~ from Justuseapp.com NLP analysis of 14,489 combined software reviews.

Is Photos Safe?
Photos is very safe to use.
59.6/100

  Safety Analysis »»

Is Photos Legit?
Photos looks authentic and legitimate.
69.1/100



Read 20 Customer Service Reviews 😠💢

3.0 out of 5
ios 18 ruined it

I’ve been using the this app app as long as I can remember, and I’ve loved it so much. The tabs made navigation so great, where you switch switch from your main this app library quickly to searching something up that you remembered, than going back exactly where you were in your this app library. I just loved how there were multiple pages too- everything was so organized and perfect. You could also see the most recent photo in your albums nice and big like always. But now, I can’t stand this everything in one page design. Multitasking within the this app app is ruined, making it so hard to go from viewing this app in your main library to searching something up and then looking at this app in your albums all at the same time by the click of a tab change. So so upset about this. The old app had nostalgia to it too as I’ve literally been using it since i was a kid - i’m 17 now and got my first iphone when I was 10. There’s nothing about this redesign of the this app app that I like. Its downgraded so much, becoming more complex by attempting to simplify it. It’s also worth noting how glitchy it is, as it keeps freezing while I’m searching and opening photo albums. Please please PLEASE bring back the old app, or at least an option in settings where you can bring the old app design back, similar to how you can switch your safari tab view in settings. Please. 🙏

I tried to find a tutorial how to get rid of a photo album but makes nonsense.

I think HihGamers right, Apple are you taking this next 100% level of being ridiculous and stupid or even worst? I tried finding every tutorial to get rid of a photo album and it’s tutorial thing makes sense for a second, But now it gets nonsense that says “drag the photo album, and I tried dragging a photo album and nothing happened, nothing dragged or anything just that, This is why you never trust apple man this apple app is the main cause all of it because this takes anger torture to a whole new level. Edit: Your 50 month for free storage is just nah that is just way too expensive, Lower your freaking price to like 5.99 man, Freaking stupid app this app has gotten today, Like deleting this app to free up storage doesn’t work, Like I can’t just delete everything in one piece god dam. Edit 2: Moon light studios your review talking about the haters isn’t right, You probably don’t understand what the horrible things and issues has gotten into this app, When I delete a photo or a video just for storage, It doesn’t work so get that straight because old devices do this kind of stuff to make me mad.

iOS 18 Update Ruined It

The this app app has previously been so easy to navigate. The design was simplistic. The way that scrolling and swiping functioned made it easy to move from one thing to another. Now it feels ridiculously clunky. I don’t even want to open it. The scroll bar at the bottom is similarly infuriating. It shrinks the media so it’s literally harder to see. So what is the point??? It was so much nicer to just hold down on the bottom to go through my video. And I absolutely loathe how it sort of gets “stuck” when you scroll down. I loved how seamlessly you could scroll through the different tabs before. Now it’s just plain annoying. I hate the extra scrolling and click it takes to get to my albums. I want to just open Photos and click the albums tab. It’s not cute this way. It’s not more efficient. It’s plain ugly and a poor design choice. It’s so hard to find things now. And no — I don’t want to customize it to make it look how it did. It won’t ever look how it did with this update. Nobody asked for this apple! And nobody likes it! Please put it back!

Markup update is AWFUL

I have always used the markup function FREQUENTLY. It actually used to work fine but now (17.4.1) if you are adding a shape (in my case an arrow) it snap-locks the orientation of the shape either 90 degrees, 45 degrees or flat. If you are marking up a photo without these THREE SPECIFIC ANGLES it becomes near impossible to edit. Your only option becomes going “back” with the back arrow to prior edit states… but wait, it gets better! I mean WORSE. If you go “back” it becomes nearly impossible to select your shape for editing by tapping on it (like you used to) and you end up only making dots or lines with the paintbrush tool! Then if you go “back” one step to far you are prevented from going “forward” a single step.
I finally gave up on adding arrows and just tried adding text and even that is more difficult than it used to be.
Please bring back the old functionality or AT LEAST give us the option to turn on/off snap locking angles.
Honestly, I’ve seen some terrible updates but this one may take the prize of being apple’s worst update since initially removing the MagSafe charger connection.

Mediocre UX

this app is terrible for users who want to manage and organize their this app. Yes, albums can be created, but Apple still dumps everything into Recents and it all stays there even if the photo is added to an album. This is infuriating to users who want a clean, organized set of this app without having to sift through thousands in Recents and without them appearing in both places once they are found and added to album. The filter functionality is marginal, and doesn’t include tags or captions. Smart Album functionality is only on the Mac, so even if you do set up smart albums, they won’t show up on phone or iPad. Hidden album is just a repeat of the mindless dumping ground approach that Apple inflicts on its users. There are plenty of reasons why someone might want to hide a photo, but that just fills another unorganized pile because albums can’t be created within. Terrible if you want to find a hidden photo down the road. Come on Apple…why are you so averse to giving users basic organizing features? Photos feels like it hasn’t had any sort of meaningful update in a decade, and you need to do better.

Please revise the entire design of this app

Good afternoon Apple,
Please, revert the entire design back to how IOS 17 had it. Could you please have all the features of Photos lined up in an order that you set up in to access all the features in an easier format to make it easier for Photos users to navigate through Photos . The idea behind this redesign is fantastic, but people do not like to scroll down to see everything and the design of the make it look crowdy and messy, and makes people stressed just looking at Photos . Also, please change the settings for this app editing to being how it was back then as black the text being white. This color combination allows the viewer to concentrate more on the editing and it makes it more user friendly. The option that Photos had to select a button to see every feature from albums to hidden made it easier to navigate Photos . This could add to the “just scrolling down” experience by making it look a little less messy and complicated to navigate by including that feature back in. Thank for your time, please fit it.
From, The dodo bird

Too redundant

Why are there so many steps to having to select and move this app around? Why are there so many steps when I want to delete or recover this app? I feel like there’s a lot of redundancy here that is absolutely unnecessary and doesn’t add any layer of “mistake-proof-actions”.

Furthermore, when backing up my photographs to a cloud service. The photographs that I have starred don’t get moved to their own album rather it just creates like a hyperlink album. So when I back up my this app, and then delete the this app from my phone, all the this app that I have starred, go along with it, making the action of starring this app absolutely in completely useless.

Also, why can I just press and hold onto select a photo? Why can’t I order prints? Why do I have to export my this app to Files which is a file system emulator just to manipulate the this app in a certain way? I don’t understand apples thinking behind this do you want us to use Files which is a file system emulator or do you not want us to use Files? What’s the reasoning in logic behind splitting certain medium manipulation functions, such as removing the background to a whole separate app?

Terrible widget and people curation

As an Apple fan, it is frustrating to have to write this. The this app widget only ever finds 1-3 (and always the same) out of 3000+ this app or 200 “recents” this app to “feature”. Also, the widget never shows memories that are curated by the “create this app memory” option. Memories can’t be made “less” except by person or date - and yet it keeps coming up with memories that I don’t want at all and have to keep deleting (the algorithm is severely limited!). And no matter how many memories are generated, the widget never shows more than a recent few - so much for being shown things from my beautiful intensely curated library. And once there is a featured photo to show, the widget will won’t show any Memories. The widget also has long ago been switched to giant text captions which can’t be deleted (and I’m tired of having to edit everything all the time) and absolutely ruins the “beauty” Apple keeps selling in their “wow-look what we did” product announcements. And the people curation on iOS hasn’t found anyone in over a year (empty) and then suddenly last week found (only) two people (out of 3000+ this app) - and then it stopped. Useless. And this is a problem reported by many people as evidenced in many online discussions and yet never solved by Apple support personnel involved in those discussions and never in the bug fix releases either. Very disappointing Apple!

Photos in iOS18 took a nosedive

How could Apple screw up the this app app? Well, they did, big time with the iOS18 iteration. The previous version wasn’t perfect but boy was it better. It looked better, felt better, and worked better. It invited you to open Photos and work on and organize your this app and videos. Sure, there were things missing, such as showing multi-line titles, keyword integration, and album sorting by date, name, and custom, just to name a few. But this app pre-iOS18 was functional and useful. Now it’s just a god-awful mess and eyesore. It doesn’t look or feel like anything Apple. Is this really where the company is headed? If so, it’s probably the beginning of the end of their storied run. Please bring back the old version. The reviews say it all. Nobody likes this design. What‘s with the page tiles that sit one on top of the other Infinitum? What’s with the small elements and easily hidden buttons? Everything is so unintuitive. Yep, the days of “It just works” are long gone. Steve Jobs must be rolling in his grave because there’s no way anything like this gets released under his watch.

The Worst Change in iOS 18: Elimination of Tab-Style Photos App

iOs 18 has rolled out with a lot of great updates, but there's one change that really stands out-and not in a good way. The this app app has ditched its tab-style interface, where we had four convenient tabs: "Library",
"Albums", "For You", and "Search". Now, it's all merged into a single-page, scrollable interface, which frankly, is a step back in terms of usability.
Think about those times when you were scrolling through your library, and a photo caught your eye, reminding you of something similar in an album. Before, you could just flick to the "Albums" tab, find what you needed, and flip right back to where you were in the library. Easy, right? Now, if you make that switch, your place in the library is lost, and you have to scroll all the way up again in the library to find where you were previously.
This new single-page layout means that every time you switch contexts, you start your scroll from scratch. What used to be a fluid and intuitive experience now feels frustrating and disjointed. What's your take on this? Are you missing the old tab-style interface as much as l am? I AM USING ANOTHER APP NOW

IOS 18 RUINED this app

The way the this app app has been changed is bad enough to make me want to uninstall IOS 18 all together to go back to IOS 17. This is quite literally the dumbest and worst change made to what was previously such a beautiful and seamless app. Whoever the developer was on this should be fired, and you guys should change it back to the old way. I could go on and on about everything I hate about it, but it would be far too long for this forum. Let’s just say that there is not one aspect of this new app design that is worth while. Please go back to the old version, as we are all begging you. No one wants a continuous scroll. We want our tabs back and we want it NOW!

I was planning on upgrading to an iPhone 16 Pro Max (from my 13 Pro Max) but will not be doing so if this is not reversed or fixed. If you guys are so keen about money and being high tech, you’d think you’d listen to the people you’re trying to convince to buy your products.

Idea: allow users to return to the old this app version and have it as a setting labeled “classic organization” and have the other weird option for the people who want it (still have yet to find anyone who likes it, but to spare the developer’s feelings). Please don’t make us wait until iOS 19 as I will give up on Apple by then

iOS 18 ruined Photos

Please bring back the old (iOS 17) this app app. The update has rendered this app extremely clunky, and nearly unusable. Scrolling is jerky and does not work well. Your own albums and shared albums now feel like an afterthought. You cannot even reorder your own albums relative to each other anymore (the update knocked all my albums out of order, it looks a mess now and there is no option to reorder them). Double-tapping to zoom no longer works on portrait-oriented this app (though it weirdly still works on landscape-oriented this app). You now have to pinch/spread to zoom which takes way longer and is super clunky. The lack of tabs at the bottom now means you are forced to endlessly scroll through a single page - possibly the worst redesign choice Apple has ever made. The this app app used to be amazing, it was simple, yet it worked flawlessly for everything you needed it to do. It was changed for no reason other than the sake of change (always a bad decision - if it ain’t broke, don’t fix it). I am young and consider myself reasonably good with technology, and yet I am struggling to use the new this app app; I cannot fathom how other people such as senior citizens are supposed to navigate Photos now. I had hoped that 18.0.1 would bring some fixes, but alas, nothing. Please Apple, please fix the this app app.

I deleted my first comment to give you the benefit of the doubt

Photos has honestly been nuked I can’t even work and edit as a content creator anymore. Photos disign is horrible. For starters the movie featured when you are in and Album. For the love of god at least put it in the settings to turn that whole thing off and make it go away. I’m trying to work on an album and it just gets in the way everytime time and I have to exit the album. It sends me into move mode every other minute and I’m sick of it. This whole phone design iv loved for decade because of how easy it is to navigate and simplicity. You made the this app app some google this app garbage and made it impossible for content creators. The search feature needs to be a separate page being able to multi task and look at multiple pages at once you’ve backtracked putting it all on one page. I’m so tired of it honestly. I hate how the albums look now like I can’t believe this was approved and everyone is just going along with it like nothing is wrong. I should’ve gotten all my work done before updating the iOS I wish everyday I never updated it. I have never thought about switching from apple ever in my life. But Photos design is beyond trash I will never update the iOS agin and when my phone breaks I probably won’t buy another iPhone agin

iOS 18 is not okay

I’ve never written a review before, but my phone just updated to iOS 18, and now I am so full of hatred for it because navigating the this app app is absolutely impossible. Before the update, there were tabs that were so user friendly and easy to organize for yourself. Now, everything is on one page, and you have to endlessly scroll in order to find anything. Also, scrolling through Photos isn’t even easy since the Photos will pause at certain spots, probably to stop at the different “regions” that would have normally been under different tabs, but it just makes the whole experience clunky and almost glitchy. It treats the albums you create as if they don’t matter, and it’s so hard to find them. It’s so frustrating because in a way it can be considered not disability friendly. I say this because the text and this app are so much smaller and it’s hard to read because of it. You can no longer adjust the number of this app per row so that the pictures are bigger or smaller, or if you can, the settings are not clear enough to understand. Overall, this is by far the worst apple update I’ve ever seen in my life. In all other updates, there have been some sort of positive change that outweighs the negative, but this one has only been a huge step back in the name of unnecessary “progress”.

Wrecked People album

Update: 6-3-22 No fix in sight for the People identification issues. Still no way to permanently identify people (so that they can’t be “unidentified” again and again by the horrendous algorithm), still no way to manually add people to the people album without Apple doing it first. And the response is just to typically Apple, which is to say, no response at all. No concern. No fix. Hey, we’ve still got our trillions—why should we care about the customer experience?

This (this app) truly is the worst botched update I’ve seen in my lifetime. I’m either not going to use it anymore, or I’m I going to find a new phone. Because this is absolutely ridiculous.

Previous Review: You took a functional (albeit limited and often error filled) feature—the People album—and you’ve rendered it unusable. Now it constantly, randomly resets key this app that I’ve selected, and it un-identifies people I’ve spent hours tagging, so it’s literally like starting over again every single time I charge my phone! From a company that still hasn’t managed to duplicate 2009 technology in some of its native apps (cough, cough, Pages, cough), this update is the biggest train wreck I’ve ever seen. I guess the days of “it just works” are gone forever. I was one of your biggest fanboys, but you continue to erode brand loyalty with a complete and utter lack of caring when it comes to attention to detail.

Good App, but connection with Google Photos is significantly lacking

Let me start of by saying that the Apple this app app is not bad from the limited amount of time I’ve used it and integrates well into the phone. However as a long time Google this app user, Apples support of Photos is horrible. You should be allowed in settings to switch between or prioritize/make default the photo app of your choice. Not only is Google this app hard to use on IPhone with its limited integration, I still to this day have not found an easy way to switch all my this app over from Google to Apple this app; so even if I wanted to switch over I literally cannot find a way to get my this app over or sync them between services. I switched from Pixel to IPhone and have been loving the phone so far, but Apple’s inexplainable desire to keep everything in their “walled garden” is ruining the experience for me and people who want to/are accustomed to using a non-Apple service and how horribly they integrate into messages, apps, and the system as a whole. Please fix Apple or at least work with Google a little so we can use the services of choice on our platform of choice.

Why does touching it make it tiny every time

Echoing others here; Photos was better before. Bought a new phone that came preinstalled with iOS 18. Trying to get used to it, but what’s driving me nuts at the moment is the videos— I hate this “tiny” mode thing it does now instead of filling the whole screen by default and showing controls around the edges like it did previously. If I have a video in full screen but need to scrub backwards for a previous part (I do this often when learning dances for class), I have to tap the screen twice every time, otherwise it goes back into tiny picture mode. I can’t imagine a reason why Photos got worse than it was.

I’m also not a fan of the full scroll screen thing; that’s just kind of stupid. After being conditioned to use computer files that get compartmentalized into folders for decades, why on Earth would it feel smarter to put everything into one long scroll?? Who wrote this??

Hide photos once put in an album or give a sorting option

There is nothing else I need to add. Everything is great about the built-in this app app, map searching, face searching, item searching… But there is one thing that I cannot believe has NEVER been added. I’ll repeat that, there is one thing that we do in life with everything but the most basic this app app just didn’t do. There are several 3rd party apps that do this but I want these to still be in the cloud.

Once I have moved a photo into an album, I want the photo to disappear from the main set of this app. I know this sounds ridiculous /s but once I have sorted the photo, it’s still nice to be able to add them to another album which is already an option.

But I want the this app to disappear from the main album so I know they been sorted. Maybe just give us a filtering option in the main folder to hide this app that are already in an album.

LOVE ITTT

HELLO :D this app is fantastic and is perfect for when I have to crop my screenshots for my yt vids!! It is time consuming but at least it can’t let u and crop it in chunks and instead pixel by pixel!! But if I was forced to say what the worst part of Photos was it would be.. paying for storage. Im not an adult so I can’t pay stuff without help and my parents are ignoring the paying it’s okay with me! But considering in a part of me like I HAVE TO REMOVE PICS I DIDNT WANT TO LAST YEAR FOR 3 YeArS and it SUCKED so please make it free so my phone doesn’t explode.. :C other than that LOVE ITTT
(Oh and 1 more thing PLEASEEE ADD COLOR FILL TO THE CUSTOMIZER PART OF Photos it is SUPER time consuming like I spend a WEEK ON EACH CHARACTER so either make a free app about it or make the customizing part of Photos like an actual drawing app like sketchbook or better like procreate Ik I’m asking for a lot but idc the customizing part of Photos looks sad just.. sad) love the game byeeeeeeeee!!
Yt channel: Alissa’s Gacha universe

Good!

If you have a newer phone, the phone has a theme called portrait. It blurs out the background and you can see you. Also they have Live this app, which when you press down on the picture the picture has the motion that the thing was doing. There is a search option, and a memories option. The memories option lets you see things that you did with a day or a year. It adds music (that you can change) and goes through this app of that day/year. If you swipe down, you can add a caption to your video/photo. You also can see the species or kind of plant by pressing a button. If it’s a plant, tap the leaf button. If it’s a dog, tap the paw. When you tap it, it gives you facts about it. It shows pictures too! You also can name people. When you name them it shows up in the search. When you tap on them you see this app of that person. Of course, on top of the this app it shows the date, and place!



Is Photos Safe? 🙏

Photos is very safe to use. JustUseApp Safety Score for Photos is 59.6/100.
This assessment is based on our NLP analysis of 14,489 user reviews. Combined with the app store average rating of 3.0/5.

Safety Analysis

44.7% of users say app is risky 🚨
44.7%

39.5% of users say app is safe 👍
39.5%

15.8% of users have some concerns ⚠️
15.8%


Is Photos Legit? 💯

Photos looks authentic and legitimate. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Photos is 69.1/100 .
This conclusion is based on analysis of 14,489 user reviews.

🔏 Privacy & Data Safety

Photos collected the following data from you:

  • Data Linked to You:
    • Contacts
    • User Content
    • Identifiers
  • Data Not Linked to You:
    • Location
    • Usage Data
    • Diagnostics
    • Other Data



How was your experience with Photos? Post a Review




Features

Photos is the home for all of your amazing photos and videos, and it's smart and personal, with intelligent features that help you find, enjoy, and share your best shots.

Browse, edit, and share your picture-perfect moments.

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