Contact Photos Support

by Danyel Shaikh

I’ve been using the photos app as long as I can remember, and I’ve loved it so much. The tabs made navigation so great, where you switch switch from your main photos library quickly to searching something up that you remembered, than going back exactly where you were in your photos library. I just loved how there were multiple pages too- everything was so organized and perfect. You could also see the most recent photo in your albums nice and big like always. But now, I can’t stand this everything in one page design. Multitasking within the photos app is ruined, making it so hard to go from viewing photos in your main library to searching something up and then looking at photos in your albums all at the same time by the click of a tab change. So so upset about this. The old app had nostalgia to it too as I’ve literally been using it since i was a kid - i’m 17 now and got my first iphone when I was 10. There’s nothing about this redesign of the photos app that I like. Its downgraded so much, becoming more complex by attempting to simplify it. It’s also worth noting how glitchy it is, as it keeps freezing while I’m searching and opening photo albums. Please please PLEASE bring back the old app, or at least an option in settings where you can bring the old app design back, similar to how you can switch your safari tab view in settings. Please. 🙏

by Steel Drums

As an Apple fan, it is frustrating to have to write this. The Photos widget only ever finds 1-3 (and always the same) out of 3000+ photos or 200 “recents” photos to “feature”. Also, the widget never shows memories that are curated by the “create photos memory” option. Memories can’t be made “less” except by person or date - and yet it keeps coming up with memories that I don’t want at all and have to keep deleting (the algorithm is severely limited!). And no matter how many memories are generated, the widget never shows more than a recent few - so much for being shown things from my beautiful intensely curated library. And once there is a featured photo to show, the widget will won’t show any Memories. The widget also has long ago been switched to giant text captions which can’t be deleted (and I’m tired of having to edit everything all the time) and absolutely ruins the “beauty” Apple keeps selling in their “wow-look what we did” product announcements. And the people curation on iOS hasn’t found anyone in over a year (empty) and then suddenly last week found (only) two people (out of 3000+ photos) - and then it stopped. Useless. And this is a problem reported by many people as evidenced in many online discussions and yet never solved by Apple support personnel involved in those discussions and never in the bug fix releases either. Very disappointing Apple!

by RST Clerk

Update: 6-3-22 No fix in sight for the People identification issues. Still no way to permanently identify people (so that they can’t be “unidentified” again and again by the horrendous algorithm), still no way to manually add people to the people album without Apple doing it first. And the response is just to typically Apple, which is to say, no response at all. No concern. No fix. Hey, we’ve still got our trillions—why should we care about the customer experience?

This (Photos) truly is the worst botched update I’ve seen in my lifetime. I’m either not going to use it anymore, or I’m I going to find a new phone. Because this is absolutely ridiculous.

Previous Review: You took a functional (albeit limited and often error filled) feature—the People album—and you’ve rendered it unusable. Now it constantly, randomly resets key photos that I’ve selected, and it un-identifies people I’ve spent hours tagging, so it’s literally like starting over again every single time I charge my phone! From a company that still hasn’t managed to duplicate 2009 technology in some of its native apps (cough, cough, Pages, cough), this update is the biggest train wreck I’ve ever seen. I guess the days of “it just works” are gone forever. I was one of your biggest fanboys, but you continue to erode brand loyalty with a complete and utter lack of caring when it comes to attention to detail.