Contact AiDot Support

by Mikkithatsme

Purchased smart light bulbs and this is the app that came with it. I’ve had a lot of experience with smart bulbs and apps so I am not new to the game. However this app will not load no matter what I do. I called their supposed 24/7 HOTLINE and got a nastyMessage reprimanding me to call them during business hours. I have no clue what their business hours are but I was calling during regular business hours Eastern standard time. My electrician will be here to install the porch light any minute and I can’t use these Edison smart bulbs that I purchased because their app is a piece of junk. And I physically can’t get up there after he installs the light to replace bulbs, so I’m stuck having to use different bulbs than the ones I purchased for this purpose. Definitely not happy. I will have to pay to have somebody come back and take the canopy down and install a different new smart bulb that I will be purchasing. Returning these. BUY AMERICAN!!!

by NYClown

I’ve had these bulbs and app for almost 6 months and the app has always given me issues. It will randomly stop working, the presets don’t work, and sometimes the app just freezes and I have to manually turn my lights on and off. Resetting your password also isn’t easy since their site seems to be incredibly slow or it simply doesn’t work at all. I cannot count the number of times that I’ve had to restart this process only to get nowhere.
I have turned my phone on and off, offloaded the app, deleted it, download it again…it’s frustrating that I’m spending so much time trying to get it to work when the reason why I got it in the first place was to make things easier for myself.
Not sure yet if contacting support is helpful at all, but I hope to get a response from them soon.

by Cwa331

All was great until today. I got home and every single AiDot product I have is offline. The app won’t let me login and says I have no network connection. I logged in online and sent a password reset thinking maybe that was the issue. But when I clicked the link in the email to reset my password it only told me password requirements and gave no option to enter information or go to the next screen. I’ve deleted and reinstalled the app, restarted my phone and nothing works. All of my other lights and plugs work fine, just nothing that connects using AiDot. I haven’t gotten any feedback from AiDot to inform me of any issues that they are working through.