EducationFirstFCU Reviews

EducationFirstFCU Reviews

Published by on 2025-02-20

🏷️ About: EducationFirstFCU is your personal financial advocate. It’s fast, secure and makes life easier by empowering you with the tools you need to manage your finances.


       


Overall Customer Experience 😎


🤬 Negative experience
47.2%

😎 Positive experience
34.8%

🫥 Neutral
18.0%

~ from Justuseapp.com NLP analysis of 2,997 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- The app is easy to use and intuitive.

- It has customizable features that can be tailored to individual needs.

- The new updates have improved the app's functionality and reliability.



Read 18 Customer Service Reviews 😠💢

4.8 out of 5
No diligence

Totally screwed me around on the bill pay after new system was implemented- just stopped paying my bills. When I call, as usual you cannot find anyone who really knows their job or what they are doing- an answering machine would be more helpful than most people there. I ask for someone who knows what to do to call me back- never did. And do you think they made good on the late bill fees they caused? No way- once they hung up the phone they put me in file 13. I no longer trust them without triple checking everything! This is not the CU it was 20 or 30 years ago- very disappointing

Not Good At ALL

I was really excited about the new updates but as time went on I have found many things that is no longer like I use to get my payroll a day early that has stop I checked with my job and they tell me it’s the bank system, next I have to call to see if I have a pending deposit well with the old account you can see the pending deposit, . Add on do not take away the good things that work. I wish I could give no stars looking for another credit union and I been with this credit union over ten years plus

Very cliche, but if I could give this one stars… I would!

1. Can’t get my direct deposit a day early like I have been since I signed up with this credit union almost 10 YEARS AGO!
2. As of today (01/04/2022) I am trying to log into my account and I have to keep signing in! Sending verification code over and over again! And I still can’t view MY ACCOUNT!
3. These updates shouldn’t be this awful considering the bank itself AND the online system was shut down for close to a week a few months ago to prepare for this “amazing” new app experience! You all should have gotten it right then!

WHAT. IS. THE. PROBLEM???!!! This is the very reason I want to switch credit unions! You guys are an absolute joke to say the least! You guys are playing with peoples MONEY! Something we need to pay bills and live off of! GET IT TOGETHER!

Just Why??

This is not user friendly with multiple accounts within the credit union. September 30th mortgage was not sent. Not a fan!!

Ehh

Worked the first couple of days. Freezes all the time now.

Don’t like it

It’s much more difficult to find and do things than before 😞🤯

Very glitchy

My account info never syncs and when I log out and try to get back into my account there is an error

Business account not showing on accounts

I asked why Monday and have gotten no response. Do I need to set up another entry? Or why isn’t it showing up as before.

Working on it.

Still trying to get use to it and in the trail and error mode. Like it so far.

New program

Not user friendly. Setting up ebill payments is difficult and redundant.

Love!!

I love the new app! So much easier 🥰

Susan Henderson-Rawls

I HOORAY HOORAY— this app for the ABSOLUTE SIMPLICITY OF THIS SITE!!!! For people like me, not technically and site work inclined—-lol—- I am enjoying this to the fullest!!

Thank you all for your hard work

Review of service

I am really enjoying the new system.

Very Accessible

So much better than the old one. Thank you

New App experience

So far the EFFCU new app experience has worked out well . The chat line works fast and very helpful. Thanks

New EFFCU app

LOVE EducationFirstFCU ! Had some struggles with the functionality & reliability of the old app, but they nailed it on this one. Very fast & intuitive. I really like how easily I can customize to my needs.

Website

Much easier to use since the change over

Learning

I am getting used to the new app. I’ve found a few problems, but I think they are more user errors than anything else. I’m sure it can do more things than I know how to do.



Is EducationFirstFCU Safe? 🙏

Yes. EducationFirstFCU is very safe to use. This is based on our NLP (Natural language processing) analysis of over 2,997 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for EducationFirstFCU Is 42.5/100.

Safety Analysis

89.1% of users say app is Safe 👍
89.1%

7.6% of users have Some Concerns ⚠️
7.6%

3.3% of users say app is Risky 🚨
3.3%


Is EducationFirstFCU Legit? 💯

Yes. EducationFirstFCU is a totally legit app. This conclusion was arrived at by running over 2,997 EducationFirstFCU User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for EducationFirstFCU Is 64.5/100..

🔏 Privacy & Data Safety

EducationFirstFCU collected the following data from you:

  • Data Linked to You:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  • Data Not Linked to You:
    • Location

How was your experience with EducationFirstFCU? Post a Review




Features

It’s fast, secure and makes life easier by empowering you with the tools you need to manage your finances.

- Keep your transactions organized by allowing you to add tags, notes and photos of receipts and checks.

- Secure your account with a 4-digit passcode or biometric on supported devices.

EducationFirstFCU is your personal financial advocate.

  Contact Support
Developer:
Education First Federal Credit Union