Contact WesBanco Consumer Support
Company Name: WesBanco Bank
About: Start banking wherever you are with WesBanco Consumer Mobile for mobile banking!
Available to all WesBanco Bank consumer online banking customers. WesBanco
Consumer Mobile allows you to check balances, make transfers, pay bills, make
deposits and find locations.
WesBanco Consumer Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: mobilebanking@wesbanco.com
Website: 🌍 Visit WesBanco Consumer Website
Privacy Policy: https://www.wesbanco.com/MobilePrivacy/
Developer: WesBanco Bank
4 Most reported problems 😔💔
There are some things about the new setup that totally annoy me. The first was that in the area looking at purchases it use to show the balance below each purchase. Now I have to take time to deduct the charge one at a time, taking up time and still not always coinciding with the balance on the site. It’s time consuming and irritating. However that is not the worst thing. This so called update has taken us, the people who actually use it, back to the Stone Age when it comes to getting into our account to begin with. In reading other comments I see I am not the only one having problems with logging in. The login page would not take my password. I went in and changed it. It took it one time and that was when I changed it. After that it would not take it. This has happened 4 or 5 times now and as a result I’m now locked out of my account. 2 or 3 of those resets were done at the bank and the same thing happened. When it was changed I got into my account but the next time I tried to sign in I could not. It ask if I wanted a code to sign in more than once, when I checked the proper boxes it refused to send a code saying what I checked was invalid. I’ve had a very good relationship with WesBanco but at the moment I am very unsatisfied. I check my account daily and now I cannot. I don’t want to move my account but I need this problem fixed ASAP or I will have no choice. If it’s something I can fix, tell me. If it’s not, fix it. It’s getting more upsetting everyday.
Online banking
by Upset At Wesbanco
Since WesBanco purchased First Sentry Bank, the online banking has been nothing but an aggravation. There has been and is currently an issue with the online banking locking me out and is confusing to use. Online banking does not have to be such a hassle. I am almost to the point that I am going to close out my account and switch banks. I am currency being told that my session is almost over and I will be logged out. Again, this shouldn’t be an issue. I can’t even sent this review because I must have a nickname and all I have chosen are currently take . Just one more example of how much of a hassle online banking at WesBanco is.
Disappointed by the “upgrade”….
by Foolish Wizzard
WesBanco is a great bank, but the old app was SO much better. UI on the new app is horrendous. What’s with the random picture of a couple holding a tablet? It takes up almost a quarter of the screen. Really? What a waste of valuable real estate for an app. The “Spendable Balance” was very convenient and actually useful. PLEASE do not have the “Enable Face ID” radio dial button checked as the default option on the login screen. I do NOT want to use Face ID. My last gripe is with the color scheme…the darker green on the old app was MUCH more visually appealing and contrasted better. Perhaps a refund from Fiserv is in order?
Terrible
by Liv22_WV
This is one of the worst banking/finance apps that I have ever used. I have had accounts with this bank for many years, and the app has always been terrible. The app is super glitchy, and requires a password change at least every other month (which can get to be confusing). After talking with other customers, it seems this is a common trend with many online bank users of Wesbanco. A little off topic, but if you are needing to call the 1-800 number after getting locked out of your online account the wait time to speak to a representative is incredibly long.
Have a Problem with WesBanco Consumer Mobile? Report Issue
Why should I report an Issue with WesBanco Consumer Mobile?
- Pulling issues faced by users like you is a good way to draw attention of WesBanco Consumer Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a WesBanco Consumer Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using WesBanco Consumer Mobile.
