Contact WesBanco Consumer Support

by OceanF8

I was attempting to prepare my mother’s computer after the changes recently made at Wesbacno. My name is on her account too so I really did not anticipate issues. I put in the required information…name, account number and last 4 digits of her Social Security Number. Then I needed a security number but the system said my cell number was not accepted so I called the number given and waited and waited until the line just went dead. I waited over five minutes with the dead line and hung up. I called again and waited and waited until the line went dead once again. I gave up and called our local Barnesville Wesbanco. No one answered the phone but asked for a message. I left a message and my number at around 2:00. It is now 4:10 and I have received no return call. If this how WesBanco prepares for some changes, I cannot imagine what they would do in the case of an emergency. I was with First National Bank in Barnesville but started with Wesbanco when it opened here. This is not the first large issue I have had but it will be the last. I am moving on and would NOT recommend this bank to anyone, not a child learning about savings or an adult looking for a bank for their living needs.

by Alex_vpt

I’m religiously checking my bank balances because I’m constantly putting deposits in and constantly paying my credit card down. So when the new app rolled out, I couldn’t log in FOR A MONTH! Constantly had to change passwords. Now, since the new app rolled out, no thanks in part whomever updates balances since WE NO LONGER SEE WHAT A RUNNING BALANCE IS ANYMORE, I’ve been OVERDRAFT TWICE! In all the years I’ve banked with this bank- my bank was bought out 3x over 20 years, these are THE first times I’ve ever been overdraft! I said it the FIRST overdraft and I’ll say it AGAIN, WesBanco did this to MAKE MONEY for them, not to help the consumer! If they DONT implement the changes- show a running balance like before AND immediately update balances when purchasing is made? I WILL go to another bank! It’s just that simple! Profiteering during a pandemic is a SHAME, but through banking apps? It should be illegal!

by Unhappycustomer21

The old website would show you the debits from your total amount and the new version does not. I no longer get a notice when my ebills are due and no longer shows the amount I owe when I pay a bill! I now have to go look up my email to get the amount I owe, so annoying and time consuming! I signed up for online banking bc it was supposed to make paying bills easier and the new version just makes things harder! Not a fan of the personal finance feature either bc now I have to add all the accounts/bills I pay again when they are already added! So annoying! I used the online bill pay bc it’s supposed to be convenient but not anymore with this update!