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I was attempting to prepare my mother’s computer after the changes recently made at Wesbacno. My name is on her account too so I really did not anticipate issues. I put in the required information…name, account number and last 4 digits of her Social Security Number. Then I needed a security number but the system said my cell number was not accepted so I called the number given and waited and waited until the line just went dead. I waited over five minutes with the dead line and hung up. I called again and waited and waited until the line went dead once again. I gave up and called our local Barnesville Wesbanco. No one answered the phone but asked for a message. I left a message and my number at around 2:00. It is now 4:10 and I have received no return call. If this how WesBanco prepares for some changes, I cannot imagine what they would do in the case of an emergency. I was with First National Bank in Barnesville but started with Wesbanco when it opened here. This is not the first large issue I have had but it will be the last. I am moving on and would NOT recommend this bank to anyone, not a child learning about savings or an adult looking for a bank for their living needs.

I’m religiously checking my bank balances because I’m constantly putting deposits in and constantly paying my credit card down. So when the new app rolled out, I couldn’t log in FOR A MONTH! Constantly had to change passwords. Now, since the new app rolled out, no thanks in part whomever updates balances since WE NO LONGER SEE WHAT A RUNNING BALANCE IS ANYMORE, I’ve been OVERDRAFT TWICE! In all the years I’ve banked with this bank- my bank was bought out 3x over 20 years, these are THE first times I’ve ever been overdraft! I said it the FIRST overdraft and I’ll say it AGAIN, WesBanco did this to MAKE MONEY for them, not to help the consumer! If they DONT implement the changes- show a running balance like before AND immediately update balances when purchasing is made? I WILL go to another bank! It’s just that simple! Profiteering during a pandemic is a SHAME, but through banking apps? It should be illegal!

The old website would show you the debits from your total amount and the new version does not. I no longer get a notice when my ebills are due and no longer shows the amount I owe when I pay a bill! I now have to go look up my email to get the amount I owe, so annoying and time consuming! I signed up for online banking bc it was supposed to make paying bills easier and the new version just makes things harder! Not a fan of the personal finance feature either bc now I have to add all the accounts/bills I pay again when they are already added! So annoying! I used the online bill pay bc it’s supposed to be convenient but not anymore with this update!