PurdueGuide app not working? crashes or has problems?

PurdueGuide Status

Last Updated on 2024-02-19 by Purdue University

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Common PurdueGuide Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PurdueGuide app on iOS and Android devices. Solve all PurdueGuide app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PurdueGuide iPhone Issues and Solutions

PurdueGuide iOS app crashes, not working, errors
PurdueGuide iOS app network issues
PurdueGuide on iOS has black/white screen

PurdueGuide Android App Issues and Solutions

PurdueGuide has errors/crashing/not working
PurdueGuide server network connectivity issues
PurdueGuide has black screen

PurdueGuide iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PurdueGuide app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PurdueGuide app crashes or not working on Iphone (iOS):

Close and restart the PurdueGuide app on iPhone
Update PurdueGuide app to the Latest Version for iOS
Uninstall and reinstall PurdueGuide iPhone app
Update your iPhone to the latest iOS version

Fix PurdueGuide on iPhone unable to connect to server/internet connection issues::

To resolve PurdueGuide network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PurdueGuide black/white screen (blank screen) on iPhone:

Follow the PurdueGuide iOS app troubleshooting guide Here →

PurdueGuide Android App Issues and Solutions

Fix PurdueGuide not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PurdueGuide app issues:

Force Stop the PurdueGuide App
1. On android, goto "Settings" » click PurdueGuide app. » click "Force Stop".

Update PurdueGuide to the latest version on PlayStore

Clear PurdueGuide App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PurdueGuide app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PurdueGuide.

Fix PurdueGuide unable to contact server/ PurdueGuide internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PurdueGuide » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PurdueGuide » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PurdueGuide on android.

Solve PurdueGuide black/white screens issue on Android:

Follow the PurdueGuide android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Purdue University, developers of PurdueGuide.

About this app

this app provides tools and resources for Purdue students and guests, including an orientation guide and a self-led campus tour feature. PurdueGuide also contains schedules for events such as Boiler Gold Rush/Boiler Gold Rush International, and Family Weekend.