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First I went to urgent care because I had eye infection. The doctor looked at it and diagnosed eczema despite my eye and cheek beneath it being swollen and oozing. Not one question asked about my eye and him giving me a referral to a dermatologist I finally convinced him that I had an eye infection and he prescribed oral an antibiotic drops. After he prescribed cream that the box clearly states should not be used on the face (the only place he identified dry skin). Fast forward saw primary care physician via telehealth sand she referred me to a wonderful ophthalmologist at eye and ear infirmary. Had a complete and extensive eye exam. Made an appointment to have a procedure to lance if it didn’t resolve. Two weeks later on the bus to have the procedure done by Dr Reddy and I get a call saying the procedure has to be cancelled 45 minutes prior with no real explanation other than Dr is not well. I guess it was sudden onset. His next available appointment is Feb 3. And we can’t have socialized medicine in this country because care would take too long to receive.

I’ve been waiting 2 days for my COVID results to come back and it’s still pending. There’s no one to reach out to for updates. I even had an ultrasound appointment this morning that didn’t even show up in my appointments page. This app doesn’t update in real time and it’s nerve wrecking to have to sit and check all day, and to top it off I’m an employee of the hospital

Useless application because no way to reach dr, office or indeed anyone!!! So why does it even exist? I intend to transfer to NYU. Their patient services are far better, their administration is slightly better and their drs seem much better for the Most part. It took me months of calling and being put on hold for up to 20 mins before I could schedule a follow up Appt at NYEEI! Eventually I had to call the President’s office for help. Even the drs complain about the poor digital Systems. the solely money driven administrators, and the pressure to see as many patients for as little time as possible.