Reader app not working? crashes or has problems?

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Last Updated on 2021-06-21 by Patrick Trudel

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2 Reported Issues: 😵🆘🛟🚨📢

John Doe

2025-01-08

App crashes when opening specific newsletters

Kate Lindsay

2022-04-03

I can't get past this page - it's frozen. Boo Hoo Sign in to Substack Click the button below to finish signing in on the Substack mobile app. Open Substack app

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Common Reader Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Reader app on iOS and Android devices. Solve all Reader app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Reader iPhone Issues and Solutions

Reader iOS app crashes, not working, errors
Reader iOS app network issues
Reader on iOS has black/white screen

Reader Android App Issues and Solutions

Reader has errors/crashing/not working
Reader server network connectivity issues
Reader has black screen

Reader iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Reader app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Reader app crashes or not working on Iphone (iOS):

Close and restart the Reader app on iPhone
Update Reader app to the Latest Version for iOS
Uninstall and reinstall Reader iPhone app
Update your iPhone to the latest iOS version

Fix Reader on iPhone unable to connect to server/internet connection issues::

To resolve Reader network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Reader black/white screen (blank screen) on iPhone:

Follow the Reader iOS app troubleshooting guide Here →

Reader Android App Issues and Solutions

Fix Reader not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Reader app issues:

Force Stop the Reader App
1. On android, goto "Settings" » click Reader app. » click "Force Stop".

Update Reader to the latest version on PlayStore

Clear Reader App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Reader app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Reader.

Fix Reader unable to contact server/ Reader internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Reader » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Reader » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Reader on android.

Solve Reader black/white screens issue on Android:

Follow the Reader android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Patrick Trudel, developers of Reader.

Verified email ✔✔

E-Mail: support@substackinc.com

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Developer: Substack Inc.

About this app

Substack is a registered trademark owned by Substack Inc. Reader was built to help people enjoy the wonderful content on Substack with a native experience!