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⚠️ Most reported problems ⚠️

Crashes
51.9%

Not working
17.3%

Something else
13.5%

Login
9.6%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Substack Problems 😠👌🔥

- Stripe charges 15% for payments

- No way to contact customer service

- Network connection error when trying to log in

  14 Reported Issues: 😵🆘🛟🚨📢

Susan
2024-11-24

iPad app Does not open correctly. I just get static picture. Have tried to delete and reinstall app.

Janet
2023-08-12

Spotify links don’t show up in app.

Daniel Lieberman
2023-08-10

Substack Reader has no left sidebar; can’t add non-Substack rss feeds.

Debra Bernard
2023-07-13

Tried to open, message said I need an update. Attempt to update, says I live in an area where it's not available. I live in Indiana

Laura
2023-05-24

When listening to the app read the article, it starts and then plays to the first paragraph, and then crashes and causes my Samsung S10e to lock up on the blank background (background only/no icons) before shutting the phone down. Every time.

Jared
2023-04-24

While attemptingto listen to an article, it will crash and close. I'll need to open the app, search for the article begin listening and skip to my last progress. It's been happening since I downloaded the app 3 months ago. Most of the time I get a little over 1 min of listening at a time, when I'm fortunate I'll get 3 or 4 minutes of listening before the next crash. This morning it's anywhere from 5 to 20 seconds before it crashes. I tried about 8 times. I uninstalled and reinstalled, still the same problem.

RJ Browning
2023-04-14

App seems to work fine for everything except notes. As soon as I begin to scroll the entire app crashes. Hoping this is a temporary bug. Otherwise I love this app.

Christie Enstrom-West
2023-04-10

Audio on my Substack subscriptions stopped working today. I get a message that the audio is on progress. Wait a minute. 6 hours later same message. Thanks for your help.

Janeane Sanborn
2023-04-10

I keep receiving an Audio Processing message. The message says "This audio for this post is still processing" - unfortunately, it's been days... Using the latest updated iPhone.

Stuart Coe
2023-03-27

I've just signed up to Gareth L. Powell's newsletter. I have received the sign in to Substack app email, which opens a new window with the Open Substack app button, but nothing happens when it is clicked. The app doesn't open on my phone. Please advise next steps. Thanks

Albina Y Borisevich
2023-03-12

When I use substack reader Android app for one of the substacks I am a paid subscriber of, it never finishes reading a post, crashing out of reading a few seconds in and forcing me to restart from the beginning every time. Did I mention I only have this issue with one substack? Reader works fine for others. What could be the reason?

Jane
2023-01-14

Android app will not allow me to sign up

HelenSeymour
2023-01-14

John Paul Substack. I tried to read the article about Ukraine you copied and pasted and the print turned into long narrow windows with small writing and is only showing the copy and paste section.The app is stuck on that section and won’t move forward or backwards. Not to the start of your article or any of my other followed ones…It is on an up to date iPad.I can read on Substack website,but no voice over ! I will post this from Safari ,please take it up with Substack,

Francois Gadenne
2022-10-04

Installed the Substack app on my Duo 2 Android phone. Looks like it clobbered Outlook. At this point both the Outlook icon and the Substack app icon point to my Substack account. How can I bring the Outlook icon to point to my e-mail account again?

Showing 1-14 of 14

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this app exists because what you read matters, and great writing is valuable.