Sagrada Familia Official Status

Can’t buy tickets online through official website. I enter my personal data and select pay ‘pay’ but get an error message saying please retry. I’ve tried 5 different devices over the last 24 hours. Any advice? Thanks!

We have tried many times to buy 2 tickets for October 9th 2023. It will not allow us to pay for the tickets. An error message keeps popping up. HELP!

I purchased a ticket for 14.09.2023, 9:45am with the email "mona.knoettner1@redacted". I have never received an email with my ticket! My reference number is 51436839. I paid and the money transaction shows in my credit card account. But I didn't get an online ticket.

Useless app. It did not work. Crashed every time we tried to buy tickets. The staff by the cathedrall, said it was the only way to buy tickets. Well we could not buy tickets. And it was propably the same problem for many other tourists. As I could tell, the same people made the equally bad app for the Park Guell. We couldnt buy tickets on tht either. And we were even told by a rude staff woman that it was sold out foir the day, despite the park being pratctically empty. Why can you not just have ordinary on site ticket offices at these two tourist attractions?? You will lose so many customers, by demanding that tickets can only be bought on a malfunctioning app.

It keeps saying error try again

When press ‘pay’ button receive error messages

I cannot buy tickets and get the message error - try again.

I kept getting an error message when I tried to purchase tickets on all platforms. I followed someone else's advice and turned off WiFi. It worked when just on cellular data.

i complete the form to buy tickets and get the message Error - try again. no matter what i change this error keeps appearing. Tried on iphone, ipad, windows laptop and chromebook - still get the same error message

I have downloaded the official app, but cannot download the audio guide. My screen freezes after I enter my ticket date, and won't let me proceed beyond that point. I am using the Android app version. My husband was able to download the audio guide on his iphone, but I would like it on my phone for my visit.

The website is a complete failure it says error retry again on every device, every browser, tried everything

Turning off my wifi and using data worked for me (iPhone user)

From Canada - Rogers e-mail didn't work but gmail did. Guessing website only recognizes common domains like @gmail.com,etc but not regional or country specific domains.

Thanks Sharon & Amanda, I tried using Safari, Chrome, and Firefox all would return error message at pay button. I used App on my iPhone and used the apple email, not the one I usually use, and it worked. Very annoying but I was able to get tickets. Good luck!

I keep getting an error message with”please try again.”

Ticket will not load in Apple app when sent from Android phone

Tried for hours to purchase using my Mac, used different credit cards, different email addresses etc. nothing worked, tried same on my Iphone, still no luck. Phoned Sagrada directly to purchase tickets, was advised it could only be done online. Very frustrating. Trick was to turn off my wifi on my phone and use phone data, finally was able to purchase.

Same issues with error message before I get to pay- used a different email address and it worked!

Same as other posters - keep receiving an error message to retry again when at the "Buy" stage of the ticket process. Very disappointing and I really hope I don't miss the opportunity to visit the site this week.

Re the error messages, I received the following reply from Sagrada Familia Good afternoon, Have you tried making the purchase by changing the email domain and not using Wi-Fi? Sometimes the wifi connection is blocked in the purchase process and it is better to use the 4g/5g connection of the mobile phone. We apologize in advance for this inconvenience. I tried it again with a different email address and it finally worked - good luck!

I am trying to buy tickets but I keep getting a message "Error - retry again". Please advice? Thanks!

Can't buy tickets, got an error message when I clicked Buy. Please fix it

Doesnt work. Cant buy tickets...

Hi! I'm not able to buy tickets from the official website. It keeps giving me error messages. Please, let me know how to proceed. Best,

The official website won't let me buy tickets. Keep getting an error code, no other details. Emailed the office for advice, no answer. How am I supposed to buy tickets in advance???

Hi, I tried to purchase the entry tickets for August 18th at 18:30 but after filling out the information and hitting the post button, it says “error. Try again”

Same error as everyone else is getting. Click on pay and get error - retry again. Using iPhone 12.

"Error Retry again" when trying to buy the ticket.

When I try and purchase tickets an error occurs, Error retry again.

"Error Retry again" when trying to buy the ticket.

Pay error.- keeping showing an error message ' retry again'

Every time I try to purchase tickets when I go to pay it says error.

I am trying to buy tickets but I keep getting a message saying "Error - retry again". I have filled in all of the required fields and I can't see any reason for an error. Could you please let me know what could be wrong? Thanks!

Can’t buy tickets online through official website. I select my times, enter my personal information and select pay ‘pay’ but get an error message saying please retry. I’ve tried 3 different devices over the last 24 hours. Any advice? Thanks!

I cannot open/use the app, it crashes on start-up, I see it open for a second and then it crashes. My phone is Samsung S10e