BVG Fahrinfo app not working? crashes or has problems?

BVG Fahrinfo Status

Last Updated on 2024-10-10 by Berliner Verkehrsbetriebe (BVG) - AöR

I have a problem with BVG Fahrinfo

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40 User reports:
App has problems

User reports 40

⚠️ Most reported problems ⚠️

Not working

58.5%

Connection

19.5%

Crashes

9.8%

7.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of BVG Fahrinfo Problems 🔥

- App crashed and wouldn't open during ticket checks, resulting in a 60 euro ticket and wasted time at customer service

- Missed a train because the app wouldn't connect to servers and activate previously purchased tickets

- Information about purchased tickets should be stored locally in the phone to prevent future incidents

- BVG ticket checkers can be heartless, especially to technical problems that aren't the customer's fault.

📋 1 Reported Issues:

Wendy Fan 2022-07-12

Hi, I installed BVG app successfully. But it does not allow me to input destinations. I got error message says" Error in reuest (java.net.unknownHostException: Unable to resolve host "bvg-apps-hafas.de", no address associated with hostname). What should I do next? Thanks,

Showing 1-1 of 1 reported issues:

Have a Problem with BVG Fahrinfo: Routes & Tickets? Report Issue

Common BVG Fahrinfo Problems & Solutions. Troubleshooting Guide

Table of Contents:

BVG Fahrinfo iPhone Issues and Solutions

BVG Fahrinfo iOS app crashes, not working, errors
BVG Fahrinfo iOS app network issues
BVG Fahrinfo on iOS has black/white screen

BVG Fahrinfo Android App Issues and Solutions

BVG Fahrinfo has errors/crashing/not working
BVG Fahrinfo server network connectivity issues
BVG Fahrinfo has black screen

BVG Fahrinfo iPhone Issues and Solutions

How to fix BVG Fahrinfo app crashes or not working on Iphone (iOS):

Close and restart the BVG Fahrinfo app on iPhone
Update BVG Fahrinfo app to the Latest Version for iOS
Uninstall and reinstall BVG Fahrinfo iPhone app
Update your iPhone to the latest iOS version

Fix BVG Fahrinfo on iPhone unable to connect to server/internet connection issues::

To resolve BVG Fahrinfo network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

BVG Fahrinfo Android App Issues and Solutions

Fix BVG Fahrinfo not working on Android, crashes, errors or is unresponsive:

Force Stop the BVG Fahrinfo App
1. On android, goto Settings » BVG Fahrinfo » click [Force Stop]

Update BVG Fahrinfo to the latest version on PlayStore

Clear BVG Fahrinfo App Cache and Data:
1. On android, goto Settings » Apps » BVG Fahrinfo » Storage » click [Clear Data] option. This clears both data and cache.
2. restart BVG Fahrinfo.

Fix BVG Fahrinfo unable to contact server/ BVG Fahrinfo internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click BVG Fahrinfo » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto BVG Fahrinfo » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch BVG Fahrinfo

Contact Support

Verified email ✔✔

E-Mail: appsupport@bvg.de

Website: 🌍 Visit BVG Fahrinfo Website

Privacy Policy: http://www.bvg.de/de/Serviceseiten/Datenschutzhinweise-Fahrinfoapp

Developer: Berliner Verkehrsbetriebe (BVG)

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