Contact Imprint App Support

by Dusitmater

Never got a text, email or phone call notice that my account was going to be closed due to inactivity… I had called a couple of months ago about wanting a physical card, and so requested one to be mailed (told that a lot of people just use digital card nowadays, but I like to have the physical card on hand). I went into my account to try to activate my physical card today that my husband had gotten out of the mailbox and had set aside…only to find out after trying all methods with no success then downloaded the app to try, only to find out my account had been closed 13 days ago! I tried online chat, only to be told to call customer service…then after all of that, was told my account was closed due to ‘inactivity’ for a year…so they close accounts that haven’t been used in 1 yr time…and they won’t reopen or even allow to reapply at this time! This is going to negatively impact my credit score b/c it is going to show $10k less available credit and they tell me there is nothing they or management can do to reopen the account…only that they can put in a formal complaint…I know where that goes…FILE 13! Super frustrating! I have been an EB customer for many years and have spent thousands…IMPRINT, DO BETTER!

by JasonArk

I’m disappointed with this card. The $99 annual fee doesn’t bring any real advantage over many no-annual-fee cards that offer similar rewards. In practice, I’m paying every year without getting standout benefits, so I’m already considering closing the account. The app is confusing, especially around how rewards are shown and redeemed. When I called support to clarify a rewards issue (it showed a dollar amount in the app), the agent interrupted me and tried to push me to Turkish Airlines instead of helping—even though it was clearly a credit-card rewards question. Only after I insisted and sent a screenshot did they acknowledge it was an Imprint issue and answer me. Overall, the customer support felt unprofessional. Compare carefully with other cards before you apply.

by Fair Trial

Downloaded the app. Entered all requested info. App said my credit was frozen. I unfroze it. Went back to app and clicked credit is now unfrozen button. The app started over and had to refill all info. Logged out of app and then back in. Same endless loop of reentering info. The app has a bug. Refroze my credit. Gave up on the app. Will notify The vendor who directed me to the app.
26 November 2022 update: Downloaded the app again. Endless loop issue is gone. Proceeded to process a request for a Horizon Hobby Rewards Card. The promo material offered either a debit card linked to a bank account or a credit card not linked to a bank account. When I opted for the credit card, I was advised in an Imprint chat that the credit card must also be linked to a bank account for payment. Do what’s the difference. Very misleading bait and switch.