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Site is down. Getting error message. Can not download files

Cannot access account - the 'seagrass'page appears tom be greyed out and nothing works. Could I reset everything?

When I try to download a link someone has sent, up comes a blank white page. I don't understand. We have been using this for a couple of years now and quite happily. When I went to fill out the form with a question, I was told I was not authorized to use that page. There is also nowhere to be found a telephone number I can call to speak to an actual person. NOT good. What is happening to Wetransfer.com? A fine product like this all at once seems turned upside down. I hope you can fix this, otherwise we will have to go elsewhere. Sincerely, Thomas Wolf Bloomville, NY

I just need the service for one month, if I pay de $12dlls/month it means the service will be discontinued and my payment method will not be charged anymore at the service expiration date? Thankyou

I need to speak to a live agent, but it appears that there is no phone number for support services. Please reply to the email above or call (352) 376-7650, 8:30am - 5:30pm, Mon-Fri, and ask for Hillary, Kyla, or Paul. Thank you.

Sent one batch. Tried to send a second batch a few minutes later but screen is totally black now.

In February of 2022 Invoice # 97058075-0002, your company charged me a total of $ 120.00 which I pay a $12.00 monthly fee. On November 12, 2022 I cancelled my service even though we transfer would work until February 2, 2023 I received a letter on Saturday November 7, 2022 that my subscription was cancelled and I could use the service until then. I havent used you service in quite awhile now. I have the email from your company that they are discontinuing my service as of Feb 2, 2023 Can you please confirm to me that it's been cancelled. No one else has or had access to this but myself. Thank you. Joseph W. Wagner, Jr. tvnews251@redacted

We went to Jamaica in October and I was sent the link for the pictures and video. The email states it expires after a year, but when I click the link it tells me it's expired. I want my pictures and video that I paid for and was wrongfully taken from me!

Good morning Does the free version of We transfer allow you to see who has downloaded file (the name of the person) and if not which version allows this option. Thank you Janet

I'm a creative producer working online with collaborators. weTransfer is an invaluable tool for my work. But, But, please clean up your user site. The confusion of advertising, promotion etc. graphics with the actual work elements is a real quagmire to wade through when your just trying to do a simple task. weTransfer would rise to excellence if it had a user-oriented work design, with a clear visual separation between the work process and the ad/promotions display. Check the best work sites on the internet. Such improvements would move weTransfer way ahead of competitors. Thanks, Ken Pittman

My WE TRANSFER account is all messed up. I have tried all of the suggestions and my account needs to be fixed by a real person at We Transfer. How in the world do I get a real person to help me?

Did not even know i had this app. I want it cancelled before you try to renew it April 23, 2021. I have the last invoice but do not know how it was started. You will see the invoice number on the photo below. I have contacted your company and received a notice that it is canceled. Then a Melena sent an email stating i could not cancel with iut giving my cc #, bank, etc. I will not supply these and i do not have a PayPal account for it to have first gone through. Who am i to believe? Is my account CANCELLED! Invoice (Paid on April 23, 2021) Invoice# 0E2D6C39-0001 WeTransfer contact subscriptions@redacted Company contact Braukman, Mary Alice (braul Invoice details Subscription WeTransfer Duration / Period April 23, 2021 to April 23, 20 Financial breakdown WeTransfer US$ 120.00 US$ 120.00 Price Total Payment This invoice was paid on April 23, 2021 and can be ust Information If you have any questions about this invoice, please cor Click 'Download images' to view images Hi Mary Alice, Just confirming that you’ve canceled your WeTransfer Pro subscription. This will take effect on 23 April, 2022—you can keep using WeTransfer Pro until then. Changed your mind? No worries, it’s easy to get things back up and running. Renew subscription When your WeTransfer Pro subscription ends, you will no longer have 0 Bytes of storage, and you will only be able to transfer up to 2 GB at a time. You’ll also lose the best of Paste® and Collect. Just in case, we’ll hold on to your custom WeTransfer URL and wallpapers for 28 days after the end of your subscription—but after that, your page will be gone forever. The WeTransfer Team To make sure our emails arrive, please add noreply@redacted to your contacts. About WeTransfer ・ Help ・ Legal

I'm being charged monthly for using WeTransfer. I only used it once to mail a large file. Please cancel and reimburse me. Thank you