Contact CovPass Support
Company Name: Robert Koch-Institut
About: The Robert Koch Institute (RKI), as the central institution of the Federal
Government in the field of public health and as the national public health
institute, publishes the CovPass app for the German Federal Government. The app
allows the digital COVID certificates of the EU to be stored directly on the
smartphone.
CovPass Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Robert Koch-Institut
Verified email ✔✔
E-Mail: support@covpass-app.de
Website: 🌍 Visit CovPass Website
Privacy Policy: https://www.digitaler-impfnachweis-app.de/webviews/client-app/privacy/
Developer: Robert Koch-Institut
3 Most reported problems 😔💔
only works for German people
by Toby945
doesn’t work with the official name QR code that I got from the pharmacy (walgreens)
Will not scan a US QR code (i.e. CVS)
by Kylie Hogan
Will not scan a US QR vaccination code (i.e. CVS) so it still has to be taken to a local authority in country
Please add Apple Wallet Functionality
by Antman0810
Please add apple wallet functionality as it will be so much easier to pull up proof of vaccination. In addition I’ll be able to use my Apple Watch as proof.
Have a Problem with CovPass? Report Issue
Why should I report an Issue with CovPass?
- Pulling issues faced by users like you is a good way to draw attention of CovPass to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a CovPass customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CovPass.
