Are you having issues? Select the issue you are having below and provide feedback to CovPass.
- Does not work with the official name QR code from some pharmacies, such as Walgreens.
- Cannot scan US QR vaccination codes, such as those from CVS, which means it still needs to be presented to local authorities in the country.
Complete guide to troubleshoot CovPass app on iOS and Android devices. Solve all CovPass app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Robert Koch-Institut, developers of CovPass.
Data protection is maintained throughout the entire period of use. - No registration: No registration with an e-mail address is necessary. - Local data storage: Your complete data is only stored on your smartphone. - Data minimization: The QR code is displayed with the minimum amount of data agreed in the EU. Whenever users prove their Corona status, only the information and data necessary for verification is displayed via QR code. CovPass can also be used to store the EU's digital COVID certificates of other people (for example family members) on the smartphone. The data of the EU digital COVID certificate is stored locally on the smartphone. Recovery from a Corona infection is certified with the EU digital COVID recovery certificate. EU digital COVID certificates from other people (for example family members) can also be managed on the smartphone. You can obtain the recovery certificate from your family doctor or local health office after surviving a Corona infection. The QR code provides information about the validity of a vaccination or recovery certificate. Corona vaccinations are certified with the EU digital COVID vaccination certificate upon request. Simply hold the camera of the smartphone over the QR code and all the information of the certificate is loaded onto the smartphone. CovPass allows the digital COVID certificates of the EU to be stored directly on the smartphone. Users of CovPass decide when and to whom they show their information and data. The certificate of recovery is then documented on the smartphone. Evidence of Corona vaccinations and recovery from Corona infection is the central function of the this app app. Only the users decide when and to whom they show the information and data. The Robert Koch Institute (RKI), as the central institution of the Federal Government in the field of public health and as the national public health institute, publishes the this app app for the German Federal Government.