Contact iCardio Workout Tracker Support

I have been using this app for a couple of years with my scosche heart rate monitor and originally liked it so much I paid for extra features. I just got a new scosche heart rate monitor and could not get it to work with this app. I deleted my old one and now this app will not pair with the new or the old one. Customer service has been quick and nice but they cannot figure out what is wrong or help. I downloaded another app and it pairs with the heart rate monitor just fine. I have followed the trouble shooting instructions several times and this app just will not find the heart rate monitor, old or new. I went from loving this app to not being able to use it at all. When I first got this app it was very easy to use and pairing took just a moment.

I am a long time iCardio user but they can’t stop making tweaks that make the app impossible to use. I have an iPhone 12 and Apple Watch 6 and despite ensuring the global and local settings are correct (40th time to make this adjustment), the watch and phone app can’t stay in sync and everything stops tracking after 10 minutes or less. That’s it for me. Went to FITIV and managed to get through a 30 min workout without an app/watch disconnect. It’s a shame because iCardio used to be reliable.

This was my ‘go-to’ workout app for years. Great metrics, integrates well with Apple Watch, and comprehensive reports. BUT recent updates have removed consistent HR monitoring across different workout types. The app no longer tracks and reports run mileage and run maps. No problem with phone or watch as other apps report HR, distance, etc. iCardio is the outlier here. Even in the paid version things don’t work. Contacting the developer got zero response. A big downer. This app has gone from 5-star to less than one for me.