Contact RAM Support

by Kevlm

I went to use my Mopar app to set up a service appointment. I noticed the app said I have a recall. I clicked on it and instead of telling me what the recall is, I would now have to download a new Ram app to use instead. I couldn’t just switch over though. I had to call Sirius/Guardian for some reason. They had me taking pictures of my registration and to download it to the link they sent. I had to do that 4 times and keep calling back after each time. After 4 phone calls and 45 minutes of talking with them and not getting anywhere they decided to send me to a Ram customer service person instead. Phone call #5. He listened to everything I said and looked up a couple of things but couldn’t help me with the app. He sent me to yet another customer service person. I waited on hold for 10 minutes but I was sent to Canada customer service by mistake instead of US. Now I’m on call #6 with no resolution and 1 hour and 15 minutes of phone time. Customer service person #6 just told me now I have to call a different number but they’re not open on Saturday and I’ll have to wait til Monday. Unbelievable.

by WhyseGuy

Got a notification that the My Ram app was no longer going to be supported and to “upgrade” to this app. My user account and vehicle seemed to be recognized just fine. For the most part, the app is just a vehicle summary that’s always with you. I would guess that there’s supposed to be more functionality than this but scheduling a maintenance appointment didn’t work in the previous My Ram app; so I don’t have high hopes now. In fact, the option to search for and set a preferred dealership DOES NOT WORK.

You attempt to search for a dealership, a map comes up and a keyboard but no interface to actually enter an address in to. Once you’re there, you’re just stuck and you have to “soft” exit the app and relaunch in order to get back to the Home Screen. Maybe it’s my fault for jumping to the suggested app so quickly. In my defense, if you’re going to push notifications to users to jump to an updated app at least make sure all the features are functioning.

1-star rating because sometimes a misstep is so bad, like in this case, that there’s really no excuse. I don’t want to be the bad guy, but the developer(s) need to see this.

Lastly, most of the positive reviews I’ve read are for people being in love with their Ram or the team that sold it to them and not the actual Ram App itself. It doesn’t help anyone in the long run (developer or end-user) if you don’t stay on topic.

by Skylark 8

UPDATED Feb 22,2023

Well, I received a quick response from the developers and they asked for what I considered useless and unnecessary information that they “needed “ to help me. I provided the information and they said it might take 2-3 business days for them to analyze the problem. That was February 1,2023, so they’ve had over 3 weeks to fix this and it still doesn’t work.

There was nothing wrong with the Ram Toolbox app, but someone decided they had a better idea.

The developers are quick to respond when something is posted in the App Store where millions of people can see it, but when it’s 1 on 1 email exchanges, they could care less about customers.

Please get rid of this new app and continue to support the Ram Toolbox.

*** Original review is below ***

I had the Ram Toolbox app and all was fine. Now FCA says to the Toolbox app will no longer be supported and to upgrade to the “new” Ram app. I did so and now I get a message stating that I don’t have a subscription to Sirius Guardian. Of course I don’t have a subscription. I am not going to pay $15 per month for something I don’t want or need. I paid a lot of money for the features in my Ram truck. I will not pay a monthly fee to access those features. BRING BACK THE RAM TOOLBOX APP, and stop being so greedy.