Contact Viki: Asian Dramas, Movies, TV

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About: Brings global prime-time entertainment to new audiences and unlocks new markets and revenue
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Headquarters: San Francisco, California, United States.



Viki Customer Service 💢

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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ViKi Inc.



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Contact e-Mail: [email protected]


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E-Mail: [email protected]

Website: 🌍 Visit Viki Website

Privacy Policy: https://www.viki.com/privacy

Developer: Viki, Inc


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https://www.viki.com/pass



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12 Most reported problems 😔💔

4.8 out of 5
KEITH OLIVER
2026-03-26

The search feature doesn't allow me to make selections

Christina Mandilaras
2026-03-02

viki keeps crushing.. tried everything uplugging tv.. removing app and reinstalling it.. checked storage in case too much... updates are all ok nothing is working when I try to open it it crushes ...

Christine Brzenchek
2026-01-09

cannot access viki with my email and i pay $90 and cant watch viki

Jon Cushman
2025-11-06

On 11/2/25 a charge of $11.99 was posted to my Visa card. Transaction reference number 1177. I made no such purchase. Reverse this charge or I report to Attorney General.

Richard DeFer
2024-01-02

Impossible to cancel auto renewal subscription. Despite requesting cancelation of auto renewal on Nov 30, 2023, my Visa account was still charged $99.99 by VIKI.com on Dec 30, 2023. Still the banks were closed until Jan 2, 2024, I couldn't block it.

Jane Pieriboni
2023-12-05

I have Viki standard pass, and I can't get to work. I have Netflix, amazon prime video, and also hulu none of them say have a problem with my browser I really want this channel jane

Crystal Adesanya
2022-12-13

How I’m suppose cancel my plan with you

Mark Perry
2022-07-07

My daughter has subscribed to Viki.com and cannot find her login information. I do not want To pay for a service that is not being used. How do I cancel this subscription? Now!

Daniel
2021-12-17

Was charge 49.99$ with out my permission after I watch video as video on you tube !! I dont have any viki app on my roku and I dont give permission to any one app to collect money!!

I have been a paid member for a few years now

2022-06-30

by Deefallen22

So Viki was the first app I had ever used to watch Korean drama and loved it at first ! While Viki and dramafever at one point were the only apps that had really had good and current content I ended up only choosing Viki and upgraded to the Viki pass and have religiously paid for the service for a couple years, here is the turning point for me and why I Probably will end up canceling! So all the people who have been with you early on you now decide that we have to upgrade again and now have very limited access to any current shows or even past shows you have to wait almost a month to watch ??? This is absolutely a slap in the face especially since you are now basically the only contender since dramafever is now gone, which I only know because along with allot of other members we are all probably super frustrated and tried looking for other good apps to watch our favorite dramas! I understand that apps do need to charge a membership fee to keep things rolling and pay your employees but let’s not slap all the members that have already been subscribed and basically take all the content that was available before and now say you can’t watch anymore unless you pay more ! I just think that’s an awful way to treat your customers ?!

too many subscription shows

2022-07-07

by Linh012345

so i've had this app for a while and it was great, but recently a lot of the kdramas that i wanted to watch became premium. i don't know why it suddenly changed but now i have a bunch of unfinished dramas that i cant watch anymore (one of the main reasons i got this app was to watch those dramas without paying.) it would be better to make the shows that were free a while ago still free instead of changing so many of them to premium. another problem is the ads. whenever i use this app on my phone, i usually get only a few ads or sometimes even none. i really liked that part about viki, but on tv or my macbook, there's so many ads. when i was watching SKY castle, there was an ad every 10 MINUTES. this was seriously annoying, since a lot of the same ads were played over and over again (it was to the point that i memorized the ads and could quote them.) there's also an ad every time you have to skip to a certain part (so if i forget how much of an episode i watched, i could end up watching at least 5 minutes of ads.) and although if you sign in it saves how much you watched, that's only if you're 13 and older. i got this app when i was 12.

Keep your humanity.

2022-07-14

by Qrvskz

I rarely write reviews, especially bad ones but this is just insane. The app has a great selection of dramas but there are times when dramas all of a sudden switch to Standard or Plus so you could be in the middle of binging one and you can’t watch it anymore.

The worst part is the ADS. I understand that’s how Viki makes its money but 6-9 ads in a row after every 10 minutes of an episode is preposterous. There are often 30 second NON-SKIPPABLE ads too. You could literally spend nearly 5 minutes watching ads after watching every 10 minutes of a drama. Not to mention there are times the ads pause and buffer or the screen turns black and it doesn’t even play. I really have to WAIT for the ad to run smooth so I can get back to the drama. It’s gotten worse and worse over the years. I’d say to keep it to 3 in a row MAX and 30 second ads should be skippable after 5 seconds of watching. If this keeps getting worse I may just stop using the app completely.

One other suggestion I’d give is for a “drama” filter because right now there are only “TV” and “movie” ones but I’d like to filter out the variety shows. Otherwise the app runs relatively smoothly/ok and is organized well.




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