Contact The Points Guy Support

This has been glitchy for day one several weeks ago. Initial issues with installation and then after a successful installation and adding accounts, some accounts would not sync. Deleted and re-added some several times before getting them to work. Then after app updates, when forced to re-enter my password, it would not be accepted. This happened with two separate app updates. After successfully logging in through other options listed, all seemed OK. Yesterday, I noticed my AA account wouldn’t sync and after a couple of hours waiting I deleted and re-added; did this at least 3 times with no success on a sync. Also noted after these attempts that my Marriott account was not syncing either. 24 hours later still no sync for either. Deleted the Marriott account and re-added; no luck. On the two previous update issues I sent support a message from within the app and no response. Yesterday I sent a ticket about the sync issue and no response. My tickets on the app update don’t show in the support section and the ticket from yesterday which was showing earlier this morning now has disappeared as well. To me it seems as if this app needs much more debugging before it is ready

I am a loyal TPG fan for many years. Follow blogs, reviews, ideas, and articles regularly. I was very excited to try this product but it’s not usable and not useful at this point in time. This is after 30 minutes test drive the app Pros Decent interface Unique features not observed in other trackers Award explorer can be a great tool Quick links to card benefits, transfer partner details are very helpful Cons 1 Big issue - This is not production ready given most of the key features don’t work or incorrect in many cases. Many Technical issues 2 Big issue - This is designed for only individual usage. I can not maintain more than one bank account from the same bank not can I maintain multiple award account from the same program ! Great for single users but family people will likely want to manage their spouse’s and children’s accounts to keep track of everything in one place. This is a fundamental design flaw. For example, I can not add 2 Hilton or Marriott accounts unlike award wallet where same program can be added multiple times with various family members and tag them under different names. I can see the data privacy issue but makes memes it useless for family tracking. I need to know when my kids points expired or take ownership of my spouses points etc.

I was excited about this app and initially it showed promise. However, the problems with syncing to accounts make it largely worthless to me. As many others have noted it can be impossible to sync to accounts with 2FA turned on. I have tried repeatedly but have still had no luck with some of my major accounts. This was acceptable while the app was in beta, but really inexcusable for a full release. After repeated attempts at using this app I finally concluded it was mainly good for reading TPG articles. Sadly those have gone downhill as well with repeated obviously paid promotional articles that call into question the integrity of their recommendations. (For example the recent article on Crocs was completely cringeworthy.) I used to love TPG but I am increasing going elsewhere for points and travel advice, and there are better apps for managing points and trips.