Cars24 UAE Reviews

By far the worst experience I had buying a car. Unprofessional, no problem solving skills and cheated on car specs. Car was a different engine type and Hiyaza/RTA certificate had a “car not worthy for road”; which they also lied about.

I booked a car and got a call to schedule test drive which was done. The next day, got another call that need to reschedule the test drive as it was during the festive season and public holiday. This is fully understandable and happily agreed.
The next day, got another call informing me that the car is already sold and i need to cancel the booking which i refused.
After a few days, i was informed that the booking is cancelled and money revert back to my account.
Since then i keep on getting call asking me the reason why i cancelled this booking and keep explaining what happened and keep getting promises that they will look for a similar car with same specs within the advertised price .
Salute to the professionalism shown

I had two problems with cars24 after buying the car. The first one I tried to return the car during the guarantee return period however, the email address provided to proceed the request does not exist, therefore I exceeded the period and could not return it. The second problem, there was an issue with the spare key when handing over the car, they told they would fix it in the first 1000 km test, however they did not and left me with the problem. I would not recommend this company, better to get a certified one with the dealer.

It’s all lies
Full of garbage

A serious question, why reserved cars shows in search. Whats the point of showing reserved cars.
It’s confusing. Better to show only available cars.

From the very beginning I had a very bad experience- first they charged my ccard twice to boom the car - they couldn’t find the booking in the system they had to manually register it - their commercial on instant loans is a full lie - it took over 3 weeks to get it done from a bank which I already have a credit line - then insurance - it took over a week to get a quotation- after that the car registered but this time the delivery of the car - the relationship manager has no clue on when the car to be delivered - they said yesterday became tomorrow this hour then after 4 after that time they have stopped responding calls and still no car delivered yet after 30 days!!! If I were a buyer I would stick to good old ways of buying a car and ignore this company totally!!! Total waste of time and money! Seriously not worth the hassle!!

Don’t buy from cars24 they are deceiving people and rolling back km on cars. Always get a second inspection right away before buying or during 7 day period.

The staff is quick and helpful but the cars are bad.

I bought a car through cars24.ae. Their system and process is very buggy, and can be very confusing at times. Luckily, I had a very good customer relations representative (Ayat Mohamed), who compensated for the system weakness, took me thought the process, kept me updated and ensured smooth experience for me. I received my car on time. Happy so far

Test drive was good, Mr.Arshad was very helpful

Great test drive.

was good

First time user and buyer…Love the simplicity and the car selection!
Was able to book a test drive and have it all done from the comfort of my own home simply. Mithun was very helpful and friendly, great guide to have along side and very accommodating. Really enjoyed the service and recommend this company! Website needs to be improved for documentation upload (as it is all done via app), but app worked just fine. In summary I highly recommend this company to all.

Great experience
Very professional

Excellent knowledge of the car and good engagement with my wife and myself. Was a pleasure to meet him today and I learnt a lot about the car.

Lukman was professional and tremendously helpful. This is the best service I have had from any company since moving to the UAE. Thank you for that!

I have meet with Mithun for my test drive for my dream car i was so happy with his Talk and politely. Great to see him and good to keep him in the company for long success..

This was a fantastic hassle free experience. The associate Mohamed Aboelella was very helpful, informative and clear about the service, the car and discussing all options about your service and inventory. I will definitely be using this service for purchasing a car.

Amazing experience with Cars24.
Started with a test drive and finished with buying my dream car.
Staff is very polite and professional, has a good knowledge of cars , very attentive , always there when I have questions!
They made process of choosing and buying car much easier than I thought.
Always would recommend them!

Thanks to Mr. Mohamed Aboelella, I found the car I was looking for.
Excellent service, I was lucky to deal with him and Cras24