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Good luck locking in a transfer
For 5 years I’ve bought from CarMax 4 trucks and on my 5th. This has been the worst experience , hassle and run around I’ve ever had with this dealership . After many hurdles trying to find a truck I (thought) had a truck locked in through the CM app to buy a truck . The next day I call my sales consultant for them to tell me someone was interested in buying THE NEXT DAY, and was put on a 7 day hold with no sale . This process has been very aggravating considering this is the 3rd truck I’m attempting to buy from this store because the first truck I planned to buy had clearly been beatin off road with frame rust and door jam rust on a 1 year old truck with only 18k that’s unacceptable. Loosing a truck when I reserved it a day in advanced before someone else put it on hold a day later , unacceptable. Waiting on a truck now that I payed for transfer Friday . It is now Wednesday and it still hasn’t even been shipped . I’m swearing off this dealership after this past experience it has been garbage . Only reason I’m going to purchase this truck i plan to buy whenever it gets here is ONLY because the availability in your inventory and I need a truck NOW! Going on 3 weeks with this ordeal
Love! Love! Love!
I love CarMax! My online experience browsing car models was super simple and smooth. When I called in to reserve a car and make an appointment the associates were incredibly kind. Once visiting the location to test drive my car I was greeted warmly at the door and immediately taken to look at the car. There was no long wait time or rude associates at all. Everyone I spoke with had a smile on their face and knew exactly what they were talking about when I asked detailed questions. The whole process of test driving, trading in my old car, and the buying paperwork took less than an hour and a half. I had an amazing experience here and I recommend CarMax to anyone looking for an excellent customer experience and quality cars!
CarMax is the best way to buy a car. I don’t have the greatest credit but with a little bit more money down I was able to qualify for a really nice car and my payments are low. Thomas Lunsford at the Oxnard Ca. location has been extremely helpful and has worked with me every step of the way. He has never been pushy and has been patient with me when I wasn’t sure which car I wanted. I love the fact that you can have almost any car transferred from any CarMax for as little as no money to just a small transfer fee to your closest CarMax location. And with their 7 day return policy, I know I can buy from them without worry. I am so excited for my Hyundai to get to my local CarMax. Thanks Thomas for all your help
We LOVE!!! CarMax
LOVE EVERYTHING about CarMax! We have bought SEVERAL cars from them and we KEEP going back! The EASE of the whole car-shopping experience, from shopping on the lot to shopping on the app is EASY and EFFORTLESS, the option to transfer a vehicle is FANTASTIC, the friendly and honest customer service that is across EVERY CarMax store (we have shopped at several locations) and the quality of every vehicle we have purchased!! We can’t say ENOUGH good things about CarMax!! In fact, we jokingly say, the only “bad” thing about CarMax is...IF you love the whole car shopping experience....BECAUSE they make it so easy to find your perfect vehicle, your car shopping experience is short-lived!! LOL!! CarMax truly IS THE WAY CAR BUYING SHOULD BE!
CarMax tops car buying experience!
Ok if your curious about Carmax... bottom line they are the best car dealer to do business with- I have purchased and sold several vehicles thru Carmax as far back as them being a Chevy Dealer and I can attest to the ease of selling or car buying without hassle, by far the best deal you will get and the no hard-sell dealership! Ya know that feeling you get when you walk out of a typical dealership-that pit in your stomach that says something just ain’t right! I can tell you that you won’t get that feeling here. In fact I can promise you it will be a fair deal and you won’t feel screwed. But hey- if you wanna be wowed by slick Willy at the other car dealers, be my guest- more car choices for me!
I bought a car in February, and I will only buy in future from here . Cars are great and maintained. I had a over head light bulb that was not working two days after I bought it . Brought it in and the fixed it, no charge, and gave my car a wash. My service was wonderful and I got in and got out. Also we asked about trade in for my car and they were up front and honest. We kind of knew it would be better to sell my car ourselves but we wanted to see how truthful they would be. They were ! They gave us the same estimate we were told and said we would be better selling ourselves instead of trying to get more money for them and less for us.
Great vehicle, great price!
We live in Kansas City and have been looking for a mid-size luxury SUV with low miles and at a reasonable price. We went to the store and sat inside several makes of vehicles with a third row seat until we picked the Infiniti QX60. The store didn’t have the color combination we wanted so we got online and found one in OKC. They would have transferred it for us for $299 but we didn’t want to wait so we drove down and picked it up ourselves. We were in and out in less than 30 minutes with our new car. Thank you to Kylie and Deanna for making our vehicle purchase simple and seamless. Thank you CarMax for a great vehicle at a great price.
Just another car dealership
It’s supposed to be a unique experience. You find a car online, reserve it, go in for a test drive then decide to buy or not. The problem is the employees can’t even follow this simple concept. I found a car and requested a transfer only to find out the dealership allowed someone who came in hours after I reserved to hold the car. I called and complained to a sales manager about CarMax being unable to follow its own policies and he eventually stated he would drop the hold and allow me to come in to test drive the car. 30 minutes later I get a call stating the other person had already come into the store to “run credit” yet wasn’t actually picking up the car until 4 days later 🤔. As I said just another car dealership pushing the sell of a car mindless of the policies that supposed to make carmax unique. Nothing unique here.
Great place !
So I spend over 6 months looking for an suv and they were all really bad deals and car sale men trying to rip me off. One night I saw a CarMax commercial and it sounds silly ..but I was like well what do I have to loose. I read up on the company and downloaded the app. A week later I found something I liked and had the local car max hold the car for me. Six hours later I had a pre owned suv for half the price of what the local car dealers in my are was selling it and with lots of insurance such as gap insurance and warranty!!!! I 100 percent recommend car max and they sales rep from maple shade nj Brandon was amazing !!!👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼
The BEST car search available
CarMax has the BEST car search filters out there. You can really narrow the search down to EXACTLY the options you’re looking for. Other apps can only do it by color, mileage, or engine but CarMax can filter by options (Panoramic roof, auto cruise, etc) which is FANTASTIC. Plus, the detailed photos are always everything you want to see and the 360• view gets you a good perspective of what the interior is like. A little research into pricing and you’ll find that many new car dealers have CarMax beat on pricing on their preowned for the most part, and that’s what keeps me from buying here
CarMax Costa Mesa, ca
From the moment I met Michael Truong he bent over backwards to help me find a car I wanted. I swear I asked him to let me test drive 5 different cars. This place was so packed with cars he had to move them all around to get to the ones I liked. He was so sweet natured about it, truly willing to do anything. And so astute that he knew which ones I was most comfortable with. That was just the beginning of a week long friendship with him. Very happy and attentive he was. Go to CarMax in Costa Mesa for great cars at great prices. Be sure to ask for Micheal Truong... this guy deserves a metal for best salesman ever. So happy and attentive. Truly.
Excellent website but you discriminate against hiring older sales associates
Yes your website is excellent. But you have only hired young salespersons. So why do you have no older sales staff? Well I figured you out and will most likely not buy from you until I see a older person in sales, 60 plus. Your staff is way to young and admits they don’t know much about many of your multiple brands. Is this why a friend of mine says you have picketers at your locations? What’s that all about?? Thanks but no thanks!!
This app doesn’t work
Whoever designed this app needs to go back to the drawing board. It doesn’t work. Won’t save searches (you click the pin to save a search - then when you click on “my CarMax” and “saved searches” it says your saved searches is empty.) Same with trying to save cars. I had 5 cars saved and it consistently showed only 2 of them. It also ignores filters (I had a specific model in my filters and the app kept bringing up models I wasn’t interested in). It also is supposed to notify me when a new car in my search arrives but it doesn’t. Probably because it won’t save my search. Don’t bother with this - you’re better off using a laptop and just going to the website. Emails to CarMax about this go unanswered.
2015 Honda Odyssey
We bought from the Bristol, TN location. Very surprised. Everyone was pleasant and helpful, going above and beyond expectations. Probably paid a little bit more than a traditional used car dealership, but the trade offs are worth it. Being one of the most popular minivans, it’s hard to find good deals. Ended up finding a 2015 with 4,200 miles on it. Had it transferred from Chattanooga. Very happy with the van and the whole experience. Highly recommend.
I wish I could say I have had a great experience so far but I can’t. I have had problems right away with the car. I decided to get warranty and it was a waste of money. Every single time I have gone in to try and fix my car they always tell me there is nothing wrong. There is STILL something wrong with it and nobody is willing to try and find the problem. Either they have mechanics that don’t know much about cars or they don’t care. So I paid for a car that was honestly way more than it should have been and the warranty has been a huge waste too. VERY disappointed in CarMax. I trusted them but I will never get a car from them again.
Yes. CarMax: Used Cars for Sale is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 265,372 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for CarMax: Used Cars for Sale Is 20.3/100.
Yes. CarMax: Used Cars for Sale is legit, but not 100% legit to us. This conclusion was arrived at by running over 265,372 CarMax: Used Cars for Sale User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for CarMax: Used Cars for Sale Is 20.3/100.
CarMax: Used Cars for Sale works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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