CarMax Reviews

I’m a big fan of this app. The buying and selling used car experience is second to none.

I’m surprised that this app put out something like this. It’s buggy in the search area, where it should be perfect. At some point saving a car doesn’t work. You click on the heart but when you’re back to the main list the heart is not red. Applying different makes and models messes up the main list, even if you remove all the filters except for make and model...only one car shows up.

But the thing that bothers me the most is the inability to filter cars based on their history. You cannot filter out cars that were in accidents! So you have to scroll down to the bottom until you get to the vehicle history report, click that and scroll some more to see if it was in an accident. Now, if there were only one or two cars that were in an accident that would be fine. But one search resulted in better than 80% of the cars in my list had a bad history. Most of my searches were like this. So the majority of my time spent in CarMax is reading the history of bad cars rather than shopping for quality cars. Couple that with the broken filtering and it’s just not worth my time.

I hope this app fixes this. The way CarMax works is opposite to my experience with this app at their store. I have bought and sold a car to this app and both times the experience was exemplary. CarMax is another story.

I haven’t even had my car for a full year it’s been to the shop at least once a month this time I took it to the dealer because my transmission had problems for the third time dealer says I need a whole new transmission. Mean while remember the warranty doesn’t cover more than 7 days of rentals and they won’t start coverage until they approve it. Then they tell me the warranty doesn’t cover the full amount of the transmission you will have to pay $4000 out of pocket or get it towed to another place meanwhile it’s been a whole month I’m still paying for rentals not only that but the warranty is supposed to cover any fix in the vehicle as long as it doesn’t cost more than the base price. They refuse to pay now I’m getting pushed around with a warranty that is no longer even void. I’m going to have a letter sent over from my lawyer as well because I don’t think this is right.

I bought a Mustang GT from car max. It was shipped from Tampa which I had to pay for to buy there automobile. Once I received the car it was dirty and mud on it from transport and being parked on a dirt lot. I bought it through a salesman named Oliver on Atlantic in Jacksonville. I found several issues and left 5 messages for Oliver to call me, never did. With in 7 day period because he didn’t want it backI found water in door. It had been wrecked. Over spay on rear rim from body work, not on car fax and wasn’t inspected by car max. Had paint run on back bumper 4 inches long😂. It also has crooked exhaust. Aux Input not working. Chips all over car. Wasn’t cleaned before pick up. Service manager was rude and refused on 2 occasions to look at it. I don’t think I should pay full price for a wrecked car. All aspects prove it was wrecked. Not a responsible dealership. No one calls back when they are wrong. My names William Dawson look forward to car max rebuttal. Also dent above passenger door from someone breaking in. To many problems to list. Don’t want to give car back, just want price adjustment and repairs, but car max made sure it passed the 7 days. So sad for a so called premiere car lot.

My wife and I, along with other family members had bought cars from this app before, and recommended them to my son. He bought his first car at the Tinley Park location and has had nothing but problems with it. The car has been at their shop time after time for issues. My son would get the car back, and after a couple of days or weeks, he’d have to bring it back for another problem. The car was purchased 5 months ago. this app has had it in for repairs longer than my son has had physical possession of it. We wanted to return it, and start new with a different car, but they refused.
The return policy expired while it was in the shop. So now my son is stuck with a car that is slowly being completely rebuilt for his first car experience.
We, along with friends and family will never buy from this app again.

It’s supposed to be a unique experience. You find a car online, reserve it, go in for a test drive then decide to buy or not. The problem is the employees can’t even follow this simple concept. I found a car and requested a transfer only to find out the dealership allowed someone who came in hours after I reserved to hold the car. I called and complained to a sales manager about this app being unable to follow its own policies and he eventually stated he would drop the hold and allow me to come in to test drive the car. 30 minutes later I get a call stating the other person had already come into the store to “run credit” yet wasn’t actually picking up the car until 4 days later 🤔. As I said just another car dealership pushing the sell of a car mindless of the policies that supposed to make this app unique. Nothing unique here.

For 5 years I’ve bought from this app 4 trucks and on my 5th. This has been the worst experience , hassle and run around I’ve ever had with this dealership . After many hurdles trying to find a truck I (thought) had a truck locked in through the CM app to buy a truck . The next day I call my sales consultant for them to tell me someone was interested in buying THE NEXT DAY, and was put on a 7 day hold with no sale . This process has been very aggravating considering this is the 3rd truck I’m attempting to buy from this store because the first truck I planned to buy had clearly been beatin off road with frame rust and door jam rust on a 1 year old truck with only 18k that’s unacceptable. Loosing a truck when I reserved it a day in advanced before someone else put it on hold a day later , unacceptable. Waiting on a truck now that I payed for transfer Friday . It is now Wednesday and it still hasn’t even been shipped . I’m swearing off this dealership after this past experience it has been garbage . Only reason I’m going to purchase this truck i plan to buy whenever it gets here is ONLY because the availability in your inventory and I need a truck NOW! Going on 3 weeks with this ordeal

First, reviews on here should be about CarMax , not your experience with the car you bought. Posting an App Store review about the specific vehicle you bought or your in-store experience is not helpful and is skewing the results.

CarMax is good on the phone but not good on an iPad. I can go to the this app website in Safari and browse vehicles, save them, swipe through photos, etc., very fast. It takes easily 3-4 times as long to do the same thing in CarMax on iPad. When you click to see the 360 view of the interior, you have to hold the device in portrait mode even if you’re using it in landscape to do the search. Photos take forever to load, and by default it only shows the 360 degree photos of interior and exterior. It takes several steps to get to see the regular photos. Not intuitive, app needs some work to make it useable.

For those who like to play with their Netflix queue for hours or enjoy sorting, filtering data, this is a great app and what I used for my purchase. For detailed written reviews, there are better choices, maybe juez news or similar. Already knowing the model and budget for my search, the rest effective and enjoyable, and also a learning experience. For instance, once I decided I wanted a roof rack, tow hitch, leather seats, the matched vehicles was down to just a few, which I could quickly scrutinize.

Try this for a great search: *Price or Budget* search and chose a 10k range and press the yellow bar. Then chose *filter* from the top right. Make a single choice or two, keeping an eye on the amount of cars matched. Back up and re-filter if necessary. One real problem though is: if you chose to go back on the wrong screen, need to start all over again.

Buying a car is much easier if you don’t need it the next day, week. I filtered nationally and had my choice trucked to my local this app. Look into that.

We live in Kansas City and have been looking for a mid-size luxury SUV with low miles and at a reasonable price. We went to the store and sat inside several makes of vehicles with a third row seat until we picked the Infiniti QX60. The store didn’t have the color combination we wanted so we got online and found one in OKC. They would have transferred it for us for $299 but we didn’t want to wait so we drove down and picked it up ourselves. We were in and out in less than 30 minutes with our new car. Thank you to Kylie and Deanna for making our vehicle purchase simple and seamless. Thank you this app for a great vehicle at a great price.

You really can’t beat this app! I’ve never been as happy & this is my second car from them. I actually picked out the perfect car for my current needs, & did everything but start the ignition, on line. Ok, I did have to sign the dotted line when I picked it up. But if I didn’t enjoy life way out in the middle Gods country, they would have delivered. I love this app. You really can’t beat the prices nor connivence! I’m still amazed! A vehicle has no room for regrets & you won’t have any with this app.

From the moment I met Michael Truong he bent over backwards to help me find a car I wanted. I swear I asked him to let me test drive 5 different cars. This place was so packed with cars he had to move them all around to get to the ones I liked. He was so sweet natured about it, truly willing to do anything. And so astute that he knew which ones I was most comfortable with. That was just the beginning of a week long friendship with him. Very happy and attentive he was. Go to this app in Costa Mesa for great cars at great prices. Be sure to ask for Micheal Truong... this guy deserves a metal for best salesman ever. So happy and attentive. Truly.

So I spend over 6 months looking for an suv and they were all really bad deals and car sale men trying to rip me off. One night I saw a this app commercial and it sounds silly ..but I was like well what do I have to loose. I read up on the company and downloaded CarMax . A week later I found something I liked and had the local car max hold the car for me. Six hours later I had a pre owned suv for half the price of what the local car dealers in my are was selling it and with lots of insurance such as gap insurance and warranty!!!! I 100 percent recommend car max and they sales rep from maple shade nj Brandon was amazing !!!👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼

this app has the BEST car search filters out there. You can really narrow the search down to EXACTLY the options you’re looking for. Other apps can only do it by color, mileage, or engine but this app can filter by options (Panoramic roof, auto cruise, etc) which is FANTASTIC. Plus, the detailed photos are always everything you want to see and the 360• view gets you a good perspective of what the interior is like.

A little research into pricing and you’ll find that many new car dealers have this app beat on pricing on their preowned for the most part, and that’s what keeps me from buying here

A few days ago I submitted my Toyota info to this app and received an online offer for my car. Today we arrived at Scottsdale this app. We were greeted by Christian Necamp. I have been buying and selling personal vehicles for many years. This was my best transaction ever. There was no haggling and we were in and out in about 40 minutes. All the employees were friendly helpful and professional. They set the benchmark and the standard for the transportation and vehicle industry. Our representative Christian should receive special praise as he is the most professional, efficient, Service rep I have ever dealt with in any car dealership.

App is not allowing me to hold an appointment. I opted to set up an appointment to see a vehicle, then I checked my email and it said I needed to verify my email address. But when I tapped on the Verify option in my email, it just took me back to CarMax and when I tap Submit in CarMax , nothing happens. It stays on the same page to choose your appointment date and time. Then I receive another email asking me to verify my email. It just goes on and on like this. Not a good first impression for this app when basic functionality isn’t working. Makes me think twice about buying a vehicle from them.

I bought a car in February, and I will only buy in future from here . Cars are great and maintained. I had a over head light bulb that was not working two days after I bought it . Brought it in and the fixed it, no charge, and gave my car a wash. My service was wonderful and I got in and got out. Also we asked about trade in for my car and they were up front and honest. We kind of knew it would be better to sell my car ourselves but we wanted to see how truthful they would be. They were ! They gave us the same estimate we were told and said we would be better selling ourselves instead of trying to get more money for them and less for us.

Ok if your curious about this app... bottom line they are the best car dealer to do business with- I have purchased and sold several vehicles thru this app as far back as them being a Chevy Dealer and I can attest to the ease of selling or car buying without hassle, by far the best deal you will get and the no hard-sell dealership!

Ya know that feeling you get when you walk out of a typical dealership-that pit in your stomach that says something just ain’t right! I can tell you that you won’t get that feeling here. In fact I can promise you it will be a fair deal and you won’t feel screwed. But hey- if you wanna be wowed by slick Willy at the other car dealers, be my guest- more car choices for me!

this app is the best way to buy a car. I don’t have the greatest credit but with a little bit more money down I was able to qualify for a really nice car and my payments are low. Thomas Lunsford at the Oxnard Ca. location has been extremely helpful and has worked with me every step of the way. He has never been pushy and has been patient with me when I wasn’t sure which car I wanted. I love the fact that you can have almost any car transferred from any this app for as little as no money to just a small transfer fee to your closest this app location. And with their 7 day return policy, I know I can buy from them without worry. I am so excited for my Hyundai to get to my local this app. Thanks Thomas for all your help

I love this app! My online experience browsing car models was super simple and smooth. When I called in to reserve a car and make an appointment the associates were incredibly kind. Once visiting the location to test drive my car I was greeted warmly at the door and immediately taken to look at the car. There was no long wait time or rude associates at all. Everyone I spoke with had a smile on their face and knew exactly what they were talking about when I asked detailed questions. The whole process of test driving, trading in my old car, and the buying paperwork took less than an hour and a half. I had an amazing experience here and I recommend this app to anyone looking for an excellent customer experience and quality cars!

I got 2 cars from CarMax already. The process is very smooth, you search the car you looking for add all the filters needed in order to minimize the results, and the outcome is the car you looking far, then you also see the history of the car (CARFAX) and even can apply thru CarMax . You get a pre qualification and the next is come to the dealer, try the car and take with you.
I also like the fact of when you search for the model of the vehicle instead of seeing the model as a label you also see a picture of the model, like make it see for you to compare if you don’t know much about cars.
Very happy with CarMax, I’ve tried different dealers app, and this is the best one

Whoever designed CarMax needs to go back to the drawing board. It doesn’t work. Won’t save searches (you click the pin to save a search - then when you click on “my this app” and “saved searches” it says your saved searches is empty.) Same with trying to save cars. I had 5 cars saved and it consistently showed only 2 of them. It also ignores filters (I had a specific model in my filters and CarMax kept bringing up models I wasn’t interested in). It also is supposed to notify me when a new car in my search arrives but it doesn’t. Probably because it won’t save my search. Don’t bother with this - you’re better off using a laptop and just going to the website. Emails to this app about this go unanswered.

I wish I could say I have had a great experience so far but I can’t. I have had problems right away with the car. I decided to get warranty and it was a waste of money. Every single time I have gone in to try and fix my car they always tell me there is nothing wrong. There is STILL something wrong with it and nobody is willing to try and find the problem. Either they have mechanics that don’t know much about cars or they don’t care. So I paid for a car that was honestly way more than it should have been and the warranty has been a huge waste too. VERY disappointed in this app. I trusted them but I will never get a car from them again.

LOVE EVERYTHING about this app! We have bought SEVERAL cars from them and we KEEP going back! The EASE of the whole car-shopping experience, from shopping on the lot to shopping on CarMax is EASY and EFFORTLESS, the option to transfer a vehicle is FANTASTIC, the friendly and honest customer service that is across EVERY this app store (we have shopped at several locations) and the quality of every vehicle we have purchased!! We can’t say ENOUGH good things about this app!! In fact, we jokingly say, the only “bad” thing about this app is...IF you love the whole car shopping experience....BECAUSE they make it so easy to find your perfect vehicle, your car shopping experience is short-lived!! LOL!! this app truly IS THE WAY CAR BUYING SHOULD BE!

I love this app! My online experience browsing car models was super simple and smooth. When I called in to reserve a car and make an appointment the associates were incredibly kind. Once visiting the location to test drive my car I was greeted warmly at the door and immediately taken to look at the car. There was no long wait time or rude associates at all. Everyone I spoke with had a smile on their face and knew exactly what they were talking about when I asked detailed questions. The whole process of test driving, trading in my old car, and the buying paperwork took less than an hour and a half. I had an amazing experience here and I recommend this app to anyone looking for an excellent customer experience and quality cars!

Yes your website is excellent. But you have only hired young salespersons. So why do you have no older sales staff? Well I figured you out and will most likely not buy from you until I see a older person in sales, 60 plus. Your staff is way to young and admits they don’t know much about many of your multiple brands. Is this why a friend of mine says you have picketers at your locations? What’s that all about??
Thanks but no thanks!!

We bought from the Bristol, TN location. Very surprised. Everyone was pleasant and helpful, going above and beyond expectations. Probably paid a little bit more than a traditional used car dealership, but the trade offs are worth it. Being one of the most popular minivans, it’s hard to find good deals. Ended up finding a 2015 with 4,200 miles on it. Had it transferred from Chattanooga. Very happy with the van and the whole experience. Highly recommend.