Tesvor Status

Published by Shenzhen Tian You Intelligence Co.,Ltd on 2024-01-09

1. Remote control: control the robot vacuum clean house from anywhere 2.

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Most reported problems

Reported Issues: 4 Comments

By David C Frederick 1 week ago

I have the Tesvor M1 and the WeBack app quit working. Trying to reload the app and reconnect the vacuum works. Network connection is fine but when the app gets to 99 percent, it won't register the app / vacuum on the cloud what ever that is. It's a problem with the app and NONE of the other Tesvor apps will work either. The other ones won't pair with the M1 AT ALL. I don't need my vacuum to be on any cloud either. I just want the functionality of the app connecting to the M1 vacuum and for it to allow me to change the speeds of the motor or the pattern of the work. Like it did when I bought it! The WeBack app worked just fine for over a year but then quit. Presumably after the update? Not sure. Please give me a link to the old app - the one that WORKED. The other Tesvor apps I've tried have a rapidly flashing light pairing mode that doesn't apply or work with the M1. Very frustrating, paying hundreds of dollars for a vacuum that only works manually now!

By kha nguyen 8 months ago

Weback app cannot be used on iPhone because iPhone updated to new version 17.1.2, is that true..?

By Romano Luscic 9 months ago

i cannot connect .. i need help , ive tryed everything...

By Jerry 2 years ago

Cannot track Tesvor on Wi-Fi goes of in tangent I have reset the robot pulled the battery reinstalled it I’m about to give up on it

Common dislikes about Tesvor app

- The application pairing process is difficult and frustrating, even with following the video guides on Tesvor's website.

- The app does not support WiFi connectivity, rendering it useless for some users.

- The app has difficulty connecting to the Tesvor X500 Pro, while the WeBack app works fine.

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Common Tesvor Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Tesvor app on iOS and Android devices. Solve all Tesvor app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Tesvor iPhone Issues and Solutions

Tesvor iOS app crashes, not working, errors
Tesvor iOS app network issues
Tesvor on iOS has black/white screen

Tesvor Android App Issues and Solutions

Tesvor has errors/crashing/not working
Tesvor server network connectivity issues
Tesvor has black screen

Tesvor iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Tesvor app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Tesvor app crashes or not working on Iphone (iOS):

Close and restart the Tesvor app on iPhone
Update Tesvor app to the Latest Version for iOS
Uninstall and reinstall Tesvor iPhone app
Update your iPhone to the latest iOS version

Fix Tesvor on iPhone unable to connect to server/internet connection issues::

To resolve Tesvor network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Tesvor black/white screen (blank screen) on iPhone:

Follow the Tesvor iOS app troubleshooting guide Here →

Tesvor Android App Issues and Solutions

Fix Tesvor not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Tesvor app issues:

Force Stop the Tesvor App
1. On android, goto "Settings" » click Tesvor app. » click "Force Stop".

Update Tesvor to the latest version on PlayStore

Clear Tesvor App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Tesvor app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Tesvor.

Fix Tesvor unable to contact server/ Tesvor internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Tesvor » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Tesvor » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Tesvor on android.

Solve Tesvor black/white screens issue on Android:

Follow the Tesvor android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shenzhen Tian You Intelligence Co.,Ltd, developers of Tesvor.

100% Contact Match

Developer: TESVOR

E-Mail: [email protected]

Website: Visit Tesvor Website