Contact FL Smart ID Support

by Manuvers

Honestly, this is so far a horrible experience. I can’t even get past the screen after scanning my drivers license. How can this even be legal? To represent a state in the USA and not have a proper app.
Let’s not even mention about the design, cause if the app worked I wouldn’t have to look at it everyday.
Also why must I HAVE to agree to notifications?
I wish I could even register.
My friend tried using it at the airport (he’s the one that put me on) and it didn’t even scan, he missed his flight… 🤣🤣🤣 truly a failure on all fronts. Hey Thales, I don’t want an automatic response about “thank you for your feedback, just FIX THE APP. It has so much functionality potential.

by KevinJW

The app has its pros and cons. I’ve had the FL Digital ID app on my phone for over a year, and I’m not impressed. The app is basic, which, to be fair, is to be expected since it’s a digital version of your license. I’ve submitted several issue tickets that my ID is not updating my age. My digital ID does not reflect a change in my age since my birthday in February. This may be a good thing if I want to remain a year younger, but a bad thing if the person verifying my ID understands basic mathematics. This bug could make it appear as if my ID is a digital fake or forgery. I believe Florida needs to stop screwing around and adopt the Apple Digital ID if they want a successful implementation of a secure digital driver's license program. Thanks for Trying Florida, but we, the people, ask that you move forward and implement Apple’s Secure Drivers License alongside the current digital offering and see which one is more likely to be adopted by your citizens. At the same time, I think you will also see which is more secure with less security risk and bugs issues.

by Hans In Miami

I really wanted this app to work, despite the 2 star rating it had and the negative comment I read. If i could carry my driver’s license on my phone, I wouldn’t have to carry a wallet anymore, since all my credit and loyalty cards are on my apple wallet anyhow.

It took several tries to load the driver’s license barcode, which was mildly frustrating. To make matters worse, it couldn’t take my photo no matter how many times i zoomed in and out of my face and pressed the Continue button. I restarted several the app times to confirm it was not user error.

This app still feels like it’s in Beta version. I’m not sure that my information with it. Florida needs to stop messing around and adopt the Apple Digital ID. It seems so much easier to use than this senior class project of an app. Further, what’s the difference between the app and the verifier app? That should be clear right from the description. The people at Thales have a long way to go if they want to deliver an app that will have widespread adoption and support.