Fidium Attune WiFi Reviews

Really makes it difficult to control other routers or range extenders on your network. It’s not very feature rich for people who understand router settings. Wish I could adjust channels and power, wish I could block sites permanently from the alert display instead of only allowing them. Would be nice to have nat settings available. Would be nice if you could access setting on devices you plug into the extenders, instead of them taking control of the device fully.

Despite high hopes when installed, Fidium has been a disaster. Frequent drops, intermittent slow speeds, but the worst has been the website user interface. I’ve tried for months to pay my bill online, but every time I click on the link the site circles back to the page that I’m on, never completing the link, never allowing me to pay online. I downloaded FidiumAttuneWiFi , but I’m stuck on a page which states, “Searching for pods…” and nothing more happens.

Customer service has been worthless. Aside from an overly long wait on hold, once connected the customer is bounced from agent to agent, each agent asking in turn for the customer’s lengthy ID number, despite the fact that they can easily look up one’s account by name, or phone number.

Not a single suggestion offered has worked, agents are condescending, I’ve been treated as an old guy who’s simply not internet savvy, with no suggestions for resolution of the problem. When I asked, repeatedly, for a physical mailing address to which I could send a check, it was only on the third request to a supervisor that I received the info, with the admonition that if payment was late I could lose service.

Had I any other option at all where I live I wouldn’t use Fidium, and certainly wouldn’t recommend the company.

For months now I have had signal strength and connectivity issues. Not to mention their app has been down as well. I can’t reset my Wi-Fi password or anything in general with my account interface. Incredibly frustrating that they have the audacity to charge $90 a month for horrible customer service, constant connection issues and now a worthless app.

Please make app better and troubleshoot device and fix connection issues instead of just giving me a telephone number to call that no one answers half the time. It is not impossible to do because other internet providers let you do more from there app than you let me do from FidiumAttuneWiFi. Yall just created basic app with limited features and options. Do better and go update FidiumAttuneWiFi please!!!!!!!

Interface often freezes up and sometimes requires an app restart. Bandwidth usage reporting is a joke. Apparently a laptop sitting idle on gmail can download 50GB in 15 minutes (that is over 3Gbps even though we only have a 1Gbps connection). The parental controls are also very lacking in options. For example, there is no equivalent of a timeout (eg if you want to give a device a 30-minute window to access the internet, it isn’t possible — you can only unfreeze for the day, then re-freeze the device at a later point). I could go on and on… simply put, it is your everyday garbage app designed for the masses.

I have had a lot of issues with WiFi on and off! My security cameras won’t work once again with the WiFi. My WiFi when down on a Thursday and called that evening because it didn’t come back on . They send me a message saying they won’t be out until Monday. Went all them days with no WiFi for phones, television and security cameras which I’m paying for and not able to use. Tech came out this morning the issue is on their end got it back on but not my cameras and for some reason my IPhone won’t connect!! Very frustrated customer and ended up canceling my service!!

My service was down for an extended time today. Third to get through to tech support multiple times, was hung up on by an automated message one time and kept on hold for over 45 minutes the other attempts. I never was able to get through, and when I followed the prompt to hit ‘Star’ for a callback nothing happened. If I could have given this zero stars I would have, I am seriously considering cancelling my service after this experience.

Be careful signing up for Fidium. There is no customer service. For example the internet went down yesterday and after 30 minutes on hold an individual told me he’s very sick and asked a supervisor but doesn’t have any answers. I thought he was stoned. Sounded like he was in a stupor. Said they might need 24-48 hours but he doesn’t really know and neither did his supervisor. He literally said that to me. Then told me he had to get off the call to go lay down. Iv’e never had such a bizarre experience with a support department!!

Was so very excited to get rid of Comcast. How big of a mistake have I made? Well I work from home several hours a week and haven’t been able to since getting this service. Issues with connection everyday, probably 25/30 times a day and that’s just when I notice. On Sundays I can’t watch the games because I have DTV stream and service goes out all day long!! Have called a few times and no correction yet. I’ll give them a chance but please don’t force me back to the corruption that is Comcast!

Why is my internet traffic defaulting through your servers to be filtered for "malicious content" by default? This needs to be an opt in event. There are a lot of issues with the new app design. It is confusing and important at-a-glance info like device usage by day is missing, info easily found in the old app.

FidiumAttuneWiFi experience is so bad I am considering getting my own router with standard IP login and be done with this weird combo.

We’ve had Fidium now for about a month and we’ve lost interest connection 3 times so far. I’m writing this review while trying to troubleshoot the 3rd outage. When the internet is up I’d say that it is no faster than any other service, key word being when. My wife and I are seriously considering moving back to Spectrum.

A good idea, poorly executed. I’m not against the idea of a user interface to monitor a network and to make changes easier, but FidiumAttuneWiFi is far to restrictive. It offers no way to access or manipulate the router’s radio bands. They cannot be turned off and on, and there is no way to control individual channels. The reports it provides often mistakenly identify WiFi device connections as being Ethernet connections, even on devices that are not Ethernet capable. There is also no way at all to control the Ethernet ports. I’m sure it has other shortcomings that I haven’t noticed yet. The frosting on this unbaked cake is that Fidium also locks you out of the actual router’s administrative control functions, leaving the Attune app or the help desk as your only option.

FidiumAttuneWiFi offers decent controls and functions OK for most things. That said, I pay for 2 gig so if the service is lagging and a page won’t load then I run the speed test in FidiumAttuneWiFi . Guess what it always says, YUP! That I’m getting 2 Gigs up and down. When I run a speed test using another speed testing app, it shows my speeds are much slower. I have noticed the Fidium trucks in my area hooking up service, so I know there must me some interruptions here and there, but FidiumAttuneWiFi always assures me I’m getting max speeds. I can understand intermittent service interruptions for installations and maintenance, but don’t lie about it!

There’s a fair bit of stuff you can do with FidiumAttuneWiFi, but getting there is not always easy. What really irritates me is that when I try to set up port forwarding, the “Open a Port” button doesn’t do anything. I’m not sure if it’s a bug or something only a service rep can do, but some of Fidium’s quirks are extremely frustrating, and hitting a dead end that customer service can’t fix only makes matters worse.

Overall FidiumAttuneWiFi has been decent. It has good features. This morning it had a different appearance and required me to log in. When I tapped the sign-in button all I got was a blank screen with “done” in the upper left corner. Deleted and reinstalled. Same deal. Not a good app at this point.

App is stuck on blank loading screen

I moved to owls head Maine a year and a half ago and struggled making phone calls and using the Internet during this time. I was constantly having to move my computer and phones around to try to get reception. The Fidium high speed Internet is not only fast but faster than the Internet in my office in South Louisiana. Extremely happy with the new service.

Happy with the speed but I am experiencing drop outs that range from seconds to minutes. Also static problems with VOIP. Only 1 week since I got service so we’ll see how well CCI addresses these issues. I have a ticket in for service.

The power of 1 ghz has revived all my old computers. As for my newer computers, I am able to have the browser, graphics, and programs load with all the components…b
Faster👏🏻👏🏻. I have found the Fidium installers to be knowledgeable and respectful.

FIDIUM uses fiber optics which means you have a dedicated line to your house. Super fast connectivity and reliable signal versus cable. Night and day change!!

Spectrum cable uses coaxial cables which means you share with all your neighbors and likewise get throttled back if it’s a busy time. Do you ever see a spinning circle? Pixelated screens? Won’t connect? No internet found? I had all of that. Thought it was my router. Nope. Thought my phone was to blame. Not true. It was the service!

Spectrum cable uses outdated technology which results in subpar connectivity and speed. It’s super expensive and unreliable. Some apps will require you to “connect to a service provider” so you shouldn’t ditch it all together. However, Fidium is far and away superior. Highly recommend 👏😎