NCDES app not working? crashes or has problems?

NCDES Status

Last Updated on 2023-11-21 by North Carolina Division Of Employment Security

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9 User reports:
App has problems

User reports 9

⚠️ Most reported problems ⚠️

Connection

70.0%

20.0%

Something else

10.0%

problems reported in the last 24 hours

24 hour clock ⏰

1 Reported Issues: 😵🆘🛟🚨📢

David Price

2023-08-17

Can't file my week

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Common NCDES Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NCDES app on iOS and Android devices. Solve all NCDES app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NCDES iPhone Issues and Solutions

NCDES iOS app crashes, not working, errors
NCDES iOS app network issues
NCDES on iOS has black/white screen

NCDES Android App Issues and Solutions

NCDES has errors/crashing/not working
NCDES server network connectivity issues
NCDES has black screen

NCDES iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NCDES app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NCDES app crashes or not working on Iphone (iOS):

Close and restart the NCDES app on iPhone
Update NCDES app to the Latest Version for iOS
Uninstall and reinstall NCDES iPhone app
Update your iPhone to the latest iOS version

Fix NCDES on iPhone unable to connect to server/internet connection issues::

To resolve NCDES network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NCDES black/white screen (blank screen) on iPhone:

Follow the NCDES iOS app troubleshooting guide Here →

NCDES Android App Issues and Solutions

Fix NCDES not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NCDES app issues:

Force Stop the NCDES App
1. On android, goto "Settings" » click NCDES app. » click "Force Stop".

Update NCDES to the latest version on PlayStore

Clear NCDES App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NCDES app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NCDES.

Fix NCDES unable to contact server/ NCDES internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NCDES » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NCDES » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NCDES on android.

Solve NCDES black/white screens issue on Android:

Follow the NCDES android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at North Carolina Division Of Employment Security, developers of NCDES.

About this app

This is the official mobile app for the North Carolina Division of Employment Security (this app). NCDES allows current unemployment insurance claimants to file their weekly certifications for benefits, check their claim and payment status, and view important documents from this app.