Contact Empower Prudential Retirement Support

This is the second time I have tried to access my account from the app. Impossible. When I called I was told to use laptop..duh....if I had a laptop I would. Which brings me to the question, why do you have an app? And then when speaking to a representative I asked to receive paper statements. Can’t do that because of Covid-19. Funny, I seem to receive bills just fine. Also when calling asked first if I would participate in a survey at the end of my call...you betcha! And of course at the end of the call was immediately disconnected. Basically useless....tempted to rollover this 401k. This one simple transaction took over an hour to complete. Update: thank you for your computer generated response. No...I will not waste another minute explaining how I can’t log in. I-Phone..Safari browser. I’m sure you know the problem.....read all the other reviews. Your App should clearly display phone numbers for HELP.

I get the same message others complain about here,”you can’t access your account with this app right now”. The way it’s phrased used to make me think this was a temporary issue, but I’ve been trying for a month with no success. It just directs me to the website, and Prudential doesn’t seem to have any online support (no “contact us” forms or email addresses). In general, I always have difficulty accessing my Prudential data in apps or services. It is where I have the majority of my assets and it’s extremely frustrating not being able to see my balances in my financial software (so my net worth ends up being the sum of all my debt). It seems like the only place I can review Prudential data is on their antiquated website or in Mint, which I’m not a big fan of. After years of frustration I think it’s time to move my retirement accounts to a company that provides modern ways to access and review my account information.

Okay, so it seems to be a recurring issue with Prudential and its “technical support” and IT Department. I read ICOZIP review on here and found they had similar issue in August of this year. It’s now September and I was hoping for a better experience. I called the phone number provided by the rep here in the review response and unfortunately this app still USELESS!!! Why is this stupid, useless app still on the App Store if all it basically doing is working as a glorified Safari shortcut???? Tech support insisted it was a password issue and I said NO I can log into the browser but I PREFER SECURITY through the app by using fingerprint log in INSTEAD of password entering. She then said “This is an IT Dept issue” and basically restated I change my password. What a fool! PRUDENTIAL, FIX THE ISSUE AT HAND OR REMOVE YOUR USELESS IPHONE APP!!! Your app is a joke!!!