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We recently visited Nashville and our hotel used this parking platform for their parking lot. Our reservation was from Friday evening to Sunday morning so we selected the 48 hour time frame. There was a glitch on the card information page so we had to refresh the page and re enter the card information. After entering this information there was no additional confirmation page before the booking was completed. It was only after the booking went through that we saw the permit length had changed to longest allotted time of 96 hours (2x the cost of the initially selected 48 hours). There is no way to change the length of the booking online once you it is confirmed so we immediately submitted a help ticket online. Even though we would not even be in the state of Tennessee for the extra 50 hours that had been added to the booking, they would not change the duration of the booking or refund any money. I have never seen a company be so unhelpful and charge a customer for a problem that occurred on their own platform, and I will definitely not be using this parking platform again in the future.

Steer clear if you haven’t budgeted $100 for parking. I LOVED Metropolis and thought it was such a great company & service revolutionizing the parking industry. I live in a rural area now so I don’t come in town as often, but I used to seek out Metropolis lots for the convenience of parking. Unfortunately, the other day I drove in to a lot I’d used many times before. I didn’t get any verification texts which I thought was odd, but sometimes they take a little while to get through, so I trusted the service to work as it always had. As I was driving home I noticed a piece of paper on my windshield and lo and behold, it was a ticket with a $100 fine! Dispute was rejected and couldn’t be appealed, and I was instructed to pay up. Fine, I’ll do that, but that’s the last money this company will ever see out of my wallet. I’m sorry, but a company that springs 10x the bill on unsuspecting customers for engaging with its product as advertised is just shady.

All of these five star reviews have to be falsified. Once they have your credit card and license plate combo on file, they use it as permission to charge whatever they want with absolutely no recourse or consequences. Prices, policies, and terms of service are all hidden to intentionally confuse the customer. Customer service, even at the supervisor level, patently refuses to provide reasonable explanations or even consider a refund. They’re building their empire off of people that don’t have a clue what the parking price is, but once the cameras scan your license plate, your card will be charged and there is nothing you can do about it. It’s theft, but they’ll tell you that you agreed to it. So don’t use Metropolis parking lots, lest you agree to be stolen from, which I apparently did.