Metropolis: Remarkable Parking Reviews

by Sarahgrace172624

We recently visited Nashville and our hotel used this parking platform for their parking lot. Our reservation was from Friday evening to Sunday morning so we selected the 48 hour time frame. There was a glitch on the card information page so we had to refresh the page and re enter the card information. After entering this information there was no additional confirmation page before the booking was completed. It was only after the booking went through that we saw the permit length had changed to longest allotted time of 96 hours (2x the cost of the initially selected 48 hours). There is no way to change the length of the booking online once you it is confirmed so we immediately submitted a help ticket online. Even though we would not even be in the state of Tennessee for the extra 50 hours that had been added to the booking, they would not change the duration of the booking or refund any money. I have never seen a company be so unhelpful and charge a customer for a problem that occurred on their own platform, and I will definitely not be using this parking platform again in the future.

by It’s Real Bad

All of these five star reviews have to be falsified. Once they have your credit card and license plate combo on file, they use it as permission to charge whatever they want with absolutely no recourse or consequences. Prices, policies, and terms of service are all hidden to intentionally confuse the customer. Customer service, even at the supervisor level, patently refuses to provide reasonable explanations or even consider a refund. They’re building their empire off of people that don’t have a clue what the parking price is, but once the cameras scan your license plate, your card will be charged and there is nothing you can do about it. It’s theft, but they’ll tell you that you agreed to it. So don’t use this app parking lots, lest you agree to be stolen from, which I apparently did.

by CJW1218

Please note that they won’t allow you to reduce time. When you’re trying to figure out how to pay and click around and accidentally add 24 hours, you’re stuck paying for it. You can contact the support button but they won’t do anything. I’d suggest parking anywhere besides these spots. They should allow users to edit their times but they won’t because they like yo rob peoples money. Definitely won’t be using this again and will make sure to tell others.

by Kmblu27

There’s posts about this all over the internet. But we used Metropolis and parking service in Nashville, I set up the account on my app, made sure it was checking is in and out of parking lots every time. Months later I’ve received multiple parking tickets in the mail from them. For the exact parking I already paid for in their app. There is literally not a way to speak to a customer service representative on the phone. I’ve been emailing them for weeks with nothing more than a generic form email reply. DO NOT USE.

by Bill_K13

I can’t even think of the right expletives to use in this review. There’s plenty that come to mind. The software rarely works and results in erroneous charges. I have had to reach out to their customer service on multiple occasions because it won’t register my visits until many hours after the fact (way past the point of my validations working). On top of that, the process to get a refund is time consuming and their associates don’t know up from down.

Any competent business owner stays away from this place.

by Phill Glazz

they made the simple process of dipping your credit card on the way out of a garage somehow excruciating. apparently, the system is meant to scan your plate on the way out, but every time i’ve used a garage serviced by this app i have had to call customer support because the timer did not stop when i left, incurring extra hours of fees. furthermore, it appears that if you want to visit two businesses with parking validation codes, you still have to leave the garage and drive back in in between in order to redeem both codes because the developers failed to consider you might want to patronize more than one place in the area, and validation discounts are completely nullified by staying even one second over. in short - - park on the street if you have to, it goes directly to the city instead of the pockets of yet another purveyor of middle-man apps.

by Cdefroa

My wife parked in a this app lot for train service to DC. This usually costs about $9 for the day trip which is fair. However the last time she parked there, the cost was over $50 because of an event rate charged every 6 hours, in 6 hour blocks. No signage at the lot and no notification of the event rate until the final bill. In my opinion this is an extremely dishonest practice (but I am sure it is profitable). I asked for a discount and was denied twice with their support stating something like ‘we post it on our website so that should be good enough for you’. Glad she did spend the night in DC or the parking would have cost well over $150.

by Syydneeeeeu

I parked at the parking garage at 3939 stateline rd in Kansas City, MO. I received a violation notice in the mail with the inaccurate date and time of entry/exit and am being charged a $70 violation fee for a $12 ticket. This feels like a scam as the signage on the garage is not user friendly especially for those who have never been in a garage of this type. This was my first time parking in this garage and will for sure be my last! Especially because the timestamps and dates are inaccurate and they are asking me to provide proof that their camera timestamps are inaccurate. Please void my parking fee for the full amount!! This is not fair to those of us who have never been in a parking garage of this type and your company is taking advantage of this!

by Pio2018

Terrible experience with customer service - felt like I was talking to a wall. Got charged $11 to park for 39 minutes in a lot that provided the first two hours free parking. Sent screenshots, including of previous experiences parking in this lot without being charged. Apparently, the rates changed at some point within four days despite the lack of any signage indicating as such and there’s nothing they can do for a refund. Absolutely ridiculous. I miss the days before this app took over my local grocer’s parking lot.

Also the customer service reps continually mark tickets as “solved” immediately upon responding to a request, which is absurd. The consumer should at least get a chance to review and note whether they wish to continue their dispute before the agent unilaterally decides the issue is “solved.”

by Penny52223

I was forced to use this app to pay for parking in a garage and they did not make it clear that by paying to park, they were saving my personal data and credit card info to their site. I was using a rental car when I initially paid and now I am getting charges for a car that is not mine simply because the only info they require to authorize a credit charge is a plate number.

*They are removing negative reviews, and I assume the positive reviews are bots or written by the company itself*

by BabbleAxe

This company will try to gouge you. Once you give them your license plate and payment information, you will be automatically charged based on lots that you enter/exit.

It is often unclear how expensive lots are until you actually pull into them. This is incredibly shady. They also have variable rates, so the price of a lot may not be the same from one time of day to the next.

Others I know who use this service have reported being charged for tickets, towing, and booting with very little customer support. If you find yourself in a similar situation for minor infractions, do not expect this app to work with you. They will give you the runaround, and you could be left footing a $100+ bill for their mistakes, lack of communication, or otherwise unethical practices, with very little recourse.

by Ashley 2011

Steer clear if you haven’t budgeted $100 for parking. I LOVED this app and thought it was such a great company & service revolutionizing the parking industry. I live in a rural area now so I don’t come in town as often, but I used to seek out this app lots for the convenience of parking.

Unfortunately, the other day I drove in to a lot I’d used many times before. I didn’t get any verification texts which I thought was odd, but sometimes they take a little while to get through, so I trusted the service to work as it always had. As I was driving home I noticed a piece of paper on my windshield and lo and behold, it was a ticket with a $100 fine! Dispute was rejected and couldn’t be appealed, and I was instructed to pay up. Fine, I’ll do that, but that’s the last money this company will ever see out of my wallet.

I’m sorry, but a company that springs 10x the bill on unsuspecting customers for engaging with its product as advertised is just shady.

by Dddd272727

Update: it got even worse. They charged me for the subscription but lost the lot to another vendor. Did not notify me about the change. Absolute trash.

I pay for monthly parking but still got a parking violation. The violation was for a neighboring lot and with a typo on the license plate. Their online tool to lookup violations doesn’t work so I needed to call them. If you call them and there are no agents it hangs up on you instead of letting you wait. When I did get an agent (Rebecca) they were very empathetic which was nice so shoutout to them for trying to do everything in their power but customer support is not able to look into these and relies on the same tool above so I have to email them. Last time I emailed them (when I bought the spot to confirm all I had to do was pay monthly on Metropolis ) it took them 3 days to get back to me. It would be so nice to just have someone take my money ($90/month!) and not cause undue stress. This was a paper notification, but imagine if they had towed the car..

by Gamesstork

Validation didn’t work because I drove a different car even though agent contacted about the problem could find me in the system by my phone number. Paid full price which was expensive. On previous date had to pay because the driver in front of me was stuck at the gate and my time was then over the validation. Absolutely no refunds under any circumstances is the customer service answer.

by Kmilti

Their A-I scanned someone’s car as it entered and put it on my account and I was charged for someone’s parking. My car that is registered was sitting in my garage at home as I was getting alerts that someone had entered a this app parking garage and then again when they exited. It wasn’t me or my car thats registered. I’m home laid up in bed post surgery unable to drive. I contacted support and received no help. Disputing the charge with my credit card company. Too many flaws with this concept of parking.

by Bronzeshadow

Hi I pay for parking at a garage and changed plates and it didn’t update in Metropolis and now I’m hit with almost $1500 worth of parking fees. There is no way to call customer support about disputes you can only email. You can only talk to a person If you’re locked in a garage. And they are not responding to emails and when they do it not only doesn’t even address my question, but it is written so bizarrely and with weird grammar that I truly don’t know if it’s a scam? I just need to talk to a person to figure this out!!

by Style1**

I went in to make a delivery and had to drive all the way to the 8 floor parking lot to drop off food delivery and they charge me $7 for being there for exactly 12 minutes. I did not realize the charge until I was at another parking lot and had to enter my email and phone number, trying to get in and realized I owe them $77 for failing to pay the $7 charge for the 12 minutes and a fine for $70 These people are a total scam.

by BDAWG1920

I have been using Metropolis to park at my local store ever since they took away the physical ticket option. Metropolis was fine though, 2 hours of free parking, same as the ticket was. Until they upped the rates by 75%, and didn’t tell anybody. It went from two hours of free parking to 30 minutes, and I’ve been getting unknowingly charged $10 every grocery run from the beginning of this year that I’d been parked for 30 minutes and 1 second. If I had known this, I wouldn’t have been parking there. $10 base-charge is absurd.

by Bghfhj12345678990

App not user friendly. I thought I was extending to a total of two days and I ended up adding two days to my already purchased time. There was no confirmation button or anything it just added the time and charged me. I explained to the company what happened and they said there was nothing they could do.

by Gardenman204

Predatory parking company. They don’t end ur parking session when u leave the lot and there’s NO OPTION to end once u leave so if u stay for 1 hour but book for longer to avoid getting a violation u have to pay for the FULL visit. Ridiculous in this day an age where multiple parking services automatically charge when u enter and exit. Stay away

by Troutluver

Won’t let you “stack” validations so if you’re parked more than 4 hours it’s $20 PLUS service fees because there’s always service fees even though there’s literally no service it’s just an app processing your credit card. If also constantly charges and refunds .99 cents to your card. I miss the old days of just getting a ticket and having it validated as many times as you needed to.

by 🍪🍪🍪🍪🍪

Metropolis makes it harder to park places, and makes it just harder to go about my daily driving. Metropolis is super clunky and the advertising is extremely misleading - they state that it makes it easier but it actually requires several steps in order to use Metropolis . It’s so easy to just pay at the entrance of a parking lot and Metropolis has zero benefit over the kiosks that are normally there. I don’t understand why anyone thought this would be a good idea. Now I just have to find street parking wherever businesses make the mistake of using this company in their processes.

by Mrandrewpthomas

Unbelievably bad parking experience. I have parked all over the world and never experienced such a miss jointed experience as with this app. On start my parking session I receive no confirmation by email or text that had paid or try to pay so scrabbling around the interface, I clicked on, the duration suddenly it became two days. As a result, I was overcharged $16. Desperate attempts within seconds of doing this to try and ask them to only charge for one day failed they do not care. They do not want to be involved. Avoid these folks or cost. they are absolutely the worst of the worst of parking people.

by Ishk7

They manage parking at Parkline Miami and they owe me money because they kept charging me after I moved out of the building. At first, they said they would process the refund. 6 weeks later and they have started ignoring my calls and messages. I’ve been calling the manager Julio every day and he just ignores me 99% of the time. When he does respond once in a while, he says he will give me an update but inevitably never does. Not to mention they damaged my car multiple times while I lived in the building. Beware of any time this company is taking your car or charging you money.

by Docbran23

This company took over the garage at my work. They increased the monthly and daily rate. Multiple cars have been broken into due to lack of security. I stopped paying the monthly because $200 a month to park for maybe 12 days out of it. So I started paying daily. Out of the blue two months later I get a charge for monthly parking. So I reach out via email 3 times with still no response. I call and no one picks up. So I go to work to park cuz you know I have monthly parking for July. Get in the garage and am charged the daily rate and have no record of an active subscription! This place is predatory and a scam! DO NOT PARK AND SUPPORT THIS COMPANY IF YOU DONT HAVE TOO!

by DDingleberry

Go anywhere near a this app camera and they’ll automatically charge you - without any consent - if you have a payment form on file from use elsewhere! I highly suggest ensuring you don’t save a payment form in their app/account.

Had to attend a job onboarding session at a parking structure featuring this app. As instructed by the tenant, I did NOT park in the this app managed lot. I did NOT open the gate, nor pass through the gate. I parked in a permitted spot as instructed. A this app camera happened to capture my license plate, while turning into the spot, and automatically charged me without any verification or consent. Simply because I had entered a payment form for use at a different parking structure months ago.

Customer support was useless - despite admitting they have no video of me leaving (because I never even entered!) - and refused to refund. Had to dispute with my financial institution.

by Nyninja

I made a reservation at this lot (38 west 46th street) for august 28, 2024 from 12pm-3pm. I extended via mhy phone to leave at 5pm becuse my meeting ran late. However, the wait time to leave the car with the attendant to take the key and the wait times for retireving my car after requesting were ridiculous and unacceptable. I had to wait 30 minutes just to be able to drive in to the lot to have them take the car depsite my reservation. And when it came time to retrieve the car, i had to WAIT AN HOUR AND A HALF after requesting the car ! and for some reason there were people who showed up after me that got their car before me and after they were waiting maybe 10-15 minutes tops! THIS IS ABSURD AND UNACCEPTABLE. I will NOT be using this lot again and i will advise anyone and everyone i know not to use it either. Same goes for the this app app. If I could give negative stars, in my rating, I WOULD!

by CQ493

I was charged more than the amount posted outside the parking garage, and asked their support to refund the difference, since you can’t leave the garage without paying. Their support basically said not their problem, and I should have checked their app before parking there. They went in to say they only have to post the most common price for the lot, and that the can charge whatever they want for events without honoring the posted pricing. If that’s how they do business I will avoid parking with them in the future.

by Ash_apple_1978

I traveled to Detroit,MI and tried to start a visit for my somebody else’s car. It started to charge my own car which is in another state and didn’t even entered that garage. The customer service created a ticket and they keep asking me to send them picture of the car to investigate and they don’t explain why they need it. I sent it anyway and now they say send us a closer picture to “investigate”. This what a scam does! The customer support is terrible or doesn’t exist at all. I am waiting for an agent to answer for +20 minutes and it doesn’t connect me to anyone. If it’s not a scam, then what is it?

by BrezusCristo

My blood pressure rises every time I have to engage with Metropolis. This is honestly the biggest bummer and so inconvenient. Having to share data with a company just to park is disgusting. Having to engage with an app in A PARKING GARAGE WHERE NO ONE GETS SERVICE IS INSANE. WHY DID ANYONE MAKE Metropolis OTHER THAN A CRAVEN CASH GRAB? Absolutely disgusting from top to bottom. Nothing about this is convenient or good. I will never be like, thank god I have that app! That sometimes erroneously charges me and has direct access to my credit card! This is something that benefits building owners and Metropolis creators but no one else. I hope the people that created Metropolis fail. I hope they are haunted.

by A Guy Called Ryan

Their AI and app get things wrong way too often. I get charged incorrectly more than twice a month, so I get to waste time contacting support for a refund each time it happens.

IMO The data collection policy is a breach of privacy. However, I cannot just ‘park somewhere else’ because this is where I can get GROCERIES for my family.

The company’s mission seems good, but the execution is frustrating and needs a lot of work before it offers the smooth, carefree parking experience it promises.

by Gamer195427

I parked at your location, called contractors lot, 1208 Pine St. in Nashville Tennessee on Saturday evening about 6:15 PM. I left shortly after 11 PM. However, your camera did not catch my departure, and thereby, you have been running the clock on me all day today on Sunday. I parked there less than five hours and should be charged only for that. My Tennessee license plate is BJP2445. Please close my parking visit and charge me appropriately for less than five hours. If you have any questions, please call me on my cell. Thanks. Don

by Nobdot

Their number isn’t working when they say they are open. Takes an eternity to get an email response. Have gotten different answers from different representatives. Completely disorganized.

by 2001SE

Metropolis will start charging you 10 minutes after you enter a parking lot. As soon as you input your license plate and credit card, it will match it and start the charge. It did this to me for $40 event parking plus $2 service fee. Just ridiculous how it gets done without your authorization.

by Ben Jermaine

They are charging me a “violation” fee after Metropolis was not working correctly during the time I was parking. When reaching out to customer care, they insist I pay the violation fee and then “solve” the dispute. This is pretty unbelievable. Worst customer service ever. Don’t park at these locations unless you want a headache!

by Andre.iii3

Metropolis has absolutely terrible service. I got charged for double the rate I was going to pay without even confining to pay. They offered no help and did not let me refund the extra 10 hours they charged me for. Unbelievable I would never recommend Metropolis to anyone. Horrible.

by Theseiplace

This whole automated system sounds like a good idea in theory, and it’s fine when it works. Except it doesn’t always. I have to use it when I go grocery shopping in a major city because it’s the only parking lot…but the other day, the gate opened to let me out (which should only happen when the thing senses your car’s license plate and knows you don’t owe any money because you haven’t stayed long enough; the first hour is free at this lot), except apparently the camera didn’t actually see my car. Because it didn’t close my parking visit and kept charging me for a whole day. I contacted customer service and was told “welp, we have cameras so you weren’t overcharged.” And then they just closed my request. So…I guess I’ll be parking blocks away and carrying my groceries now? Don’t fancy paying $20 to park on the off-chance the cameras don’t actually see my apparently invisible car.

by Jase52476

Would really like the option to use Apple Pay as a form of payment.

by Love Baxter

I had alittle trouble at first but managed. There were older couples having issues in scanning etc we were able to help them scan Metropolis etc
My concern is that someone will take advantage of the elderly. But still a good app just pricey

by Lexiiiiiiiiiiiiiiio

this app has changed the game of parking. It truly has never been easier. Just drive in and drive out after signing up once.

by Snatitnaf

I really appreciate customer service helping when someone else’s car with the same license number but a different state accidentally registered parking on my account. The response was fast and efficient.

by Miami Fl Customer

What a game changer! I love that I can see the whole network and park anywhere since I’m registered in Metropolis now! Seamless in and out, no paper tickets!!!

by BillinNashville

By using Metropolis I was able to connect with a rep who helped me close my parking visit and I was charged the proper amount. I couldn’t close it via the website.

by Jess N 2022

this app makes parking so easy! Just drive in and drive out.

by Matt L AKA The Big Guy

Pretty cool app - features are great. Makes parking way easier. If only you could drive in and out of every garage like this.

by ILiketoPark

Such a great experience!
Always remembers my info and easy to use when traveling in a rental vehicle. Not like all the others where I have to re-enter all my information each time.
Thanks Metopolis!

by RedZone333

Use this for work parking and no problems so far. Cool that the gate opens when you pull up and there are no tickets.

by Verified Payer

The new system is very easy to use. Loved the fact that I didn’t have to wait in line to swipe my card to pay. All I had to do was drive out of the parking lot and I immediately received a receipt. The con is that you have to pay tax. It was very small so not a big deal.

by NickyLabo

I was driving a couple different rentals while my car was in the shop and worried about whether the garage would recognize the different cars. Through Metropolis you can easily add/remove vehicles, update payment/subscription info, and the system updates instantly so I was never stuck waiting at the exit. Metropolis has everything you need and it’s very user friendly.

by CotyO64

The new pay on the phone feature for the Zlots are amazing

by Weather Girl TN63

Was able to find a parking garage in Nashville for a concert within feet of venue. Drove in, parked, drove out and it was paided for The downloaded app with your information instantly sends you a text with time you pulled in and sends you a texted with your receipt when you pull out.

It’s a little bit of chaos gettting out after event. But to be expected. There were attendants helping to get traffic moving. I loved not having to fumble with money or a ticket. Very pleased. There app shows the parking areas you can use all over the US

by Dr. Jack Wrong

Metropolis and payment were easy but you could not add time which caused me to have to move my vehicle to another lot with the ability to extend time and have in and out privileges. That is a bug that should be fixed.

by Thst Is My Nickname For Yelp

They are always ready to help you park and bring your car back. They leave it easy to get to if I come out after they close.

by Army Twin

All of the Metropolitan employees who were working at TPAC were top notch. They were extremely helpful and went out of their way to help this girl who lives in a small town, feel comfortable in a totally unfamiliar world.

by WastedHope

Metropolis makes getting into and out of the hospital so much easier than the booths they used to have!

by Zombie Life Thug

The easiest parking experience I have had while in Austin!! A little creepy though, it automatically recognized my cellphone and sent a text so I set up Metropolis . Leaving the garage was as simple as a text of the receipt.