I utilize two locations in my area, one location has 3 automated bays, and the other has 2. During the colder months, there is ALWAYS one bay under repair at each locations, and the lines will then have 5 plus cars. Each car takes 7.5-8 minutes. Every time I go in the colder months, I expect to wait 40-60 to get a wash. More then once have I had a problem with the wash in my locations, and when I call, all they want to do is credit me the wash, and never compensate for time lost. If I could pass one piece of advice along to this car wash chain is to put cameras on each of there locations pointing at the lines, and make it accessible for their members to see on AutowashCarWash what the lines look like, and put up alerts if a bay, or what bays are not working BEFORE DRIVING THERE. The customer service has no authority to give you anything when you’ve had a bad experience with their wash other then another wash. I would go to another car wash provider, but they are a lot of $$$, and for what the others charge, I would also expect them to vacuum the inside for me for one vehicle. At least Autowash allows all of your vehicles to be under your account. Their self service wash bays are always online, so that’s a win for them.