Contact Bryant Home Support

by @Magnuson

This app is garbage. The only action this app need to accomplish is letting me easily control my thermostat and it fails at that task. Every time I open the app, it displays old, outdated figures from my thermostat. I then have to wait 2-3 minutes for the app to update with the current figures. If I try to make changes using the app, those don’t appear on the thermostat for up to several minutes. The problem is not my network as I’m able to download or transfer 4K video in no time. The only device on my network that behaves in this manner is the Bryant thermostat.

Going even further, things like the mode schedule do not work. I have the thermostat setup to turn the heat down before bed every night and while that functioned correctly for a few months after the Bryant system was installed, it no longer functions and Bryant support won’t reply to my communication attempts.

I hate this app. I want my Google Nest Thermostat back.

by JedeN234

Updated review August 2022:
The app seems to be updating everyday And forces me to log in each time. That never happened before. This past update is forcing me to add my system/device as if I were signing up for first time. Really going backwards and surprising quality control of their software. Does no one do regression testing before pushing out updates? Pushing three releases in a week indicates poor testing.

Previous review:
App worked fine for several months and was a good upgrade to older Evolution Control app, but a couple days ago it stopped working. App opens to a “loading data”spinning wheel which never clears. Had to revert back to older Evolution app. The help website is not up to date and when I have called the help number i have waited for tens of minutes waiting to be connected with a rep and couldn’t get through. Obviously customer support is not their strength.

by Belm0009

This app is such a disappointment!
The old version of this app called Bryant Evolution was great, it was set up to look just like the wall thermostat and was easy to use. But this new app is set up totally different. It no longer mimics the wall controller. Setting up vacations is no longer similar or intuitive. You can’t tell if your system is kicked on and running.
This new app is basically useless. It’s only helpfulness is to change a setting from home to away or visa versa. Other then that, it’s garbage.
I will reiterate from other reviews; Guys, your old app, Bryant Evolution was great. Why did you change it? Dumb idea. You had a great app that mimicked our controller, and replaced it with something user unfriendly and next to worthless. If anyone asks me about the system, I’d tell them to buy a Lennox if they want a WiFi enabled furnace/AC.