Contact HubbleClub Support

by Anon472847

Camera and physical monitor work fine, but the app is a disaster. If you only need the camera and the physical monitor, this is a fine product. We’ve rarely had issues with it. The battery life on the monitor isn’t the best, but it generally works well and has good video quality. If you want a product where you can connect via your phone to check the baby (you’re out of the house, the monitor is dead or in another room, etc.), then this is not a good product for you. The camera connects to the app maybe 3/10 times I attempt to use it. It will connect just fine once, but I can go back 2 minutes later and suddenly it’s “offline” and the only say to potentially fix it is to go into the baby’s room and turn the camera off/on. Obviously that’s not an ideal solution if your baby is in there asleep, and it’s also not a feasible fix when it happens multiple times per day. Our house WiFi has no issues connecting to other devices, so I know it’s not a WiFi issue, and the camera is connected just fine to the physical monitor with zero connection issues. Overall, the lack of reliability with the app decreases the quality of the product to the point where I would not recommend it to others and I will not use it again if we have a second child.

by DJB-4987

I’ve been using the app with the monitor for 6 months now and they are very frustrating. When I was only using one camera, the system was much more reliable. Now I’m running two cameras total, one in each room and they are only 15 feet away from each other. Both cameras are on the upper level and the router is directly below on the main level. One of the cameras wouldn’t even connect to the internet so I installed my range extender on the upper level. Finally got both cameras connected but one if not both have daily issues. Using the monitor and app at the same time cause frequent issues staying in sync. When I change the music/night light on the monitor, sometimes it doesn’t register on the app that they are already on, or vice versa. So I’m required to toggle the setting several times to get the device back in sync. Then sometimes I wake up in the morning and both cameras completely reset themselves so there is no music or light on, without any kind of power surge. Even right now while writing this review the app says one of my cameras isn’t connected and needs a restart. This is a weekly occurrence where I need to restart one of them so they will re-connect to the server. I like the dual monitor functionality but I would never buy these again.

by Bseidling

First of all, the camera I had would not reconnect. It didn’t have an on/off switch either. I emailed the company in December and they assured me that the newer models don’t have the on/off switch. That would’ve been nice to know since the directions don’t mention that at all. Mind you, it takes about a week for anyone to email you back. Even with that knowledge, the camera would still not connect. Eventually January rolls around and they finally agree to send me a different camera. Fast forward to February, I finally received the camera. It worked and then it didn’t. It has connectivity issues all the time. I’ve spent hours trying to figure out the issue. My internet is on and working. I’ve made sure there isn’t any interference. Nothing has worked. I emailed the company, but I doubt I’ll get anything figured out this month. If I could give zero stars, I would. Setting up these monitors should not be more difficult than caring for your baby. I’ll never buy another product from this company again. And I hope nobody else does either. COMPLETE WASTE OF THE LIMITED MONEY AND TIME I HAVE!!!