Contact JumiaPay Support
Company Name: Africa Internet Group
About: JumiaPay is the easiest way to do an airtime top-up and pay for your mobile data
& bills. All at the BEST price!
With JumiaPay you enjoy:
• Guaranteed Bonus
on each airtime top-up & Mobile Data recharge
• FREE bills payments, saving
N100 on each bill
• Secure payment via Bank account or credit card: 100%
secured & certified by CBN
• Attractive Bonus for 1st time user: no voucher
code needed
AIRTIME: Earn guaranteed .
JumiaPay Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with JumiaPay. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact JumiaPay. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Africa Internet Group
Verified email
Contact e-Mail: [email protected]
Privacy & Terms:
Read 14 Customer Service Reviews 😭😔💔
The N5,000 token loaded on 12th of September 2023 on my prepaid metre was not successful but the amount has not been refunded. To me Please, check and do the needful., I need my refund, thanks
Hi, Good evening, I am raise the complain because I have made transaction two times and I having failed devited I need to refound my money. First transaction is on 13/03/2023 Amount 9999.00 Naira
GCXD URUA M6MU U694 Failed service delivery Failed ₦ -88,769.87 Please I need refund to the source account OPAY 7065609192 Or to jumia store credit pls
I have a serious ticket airpeace payment which will expire today. There is no number to call you. Code number: 22074GX965 JumiaPay says it's not successful and i have not been credited. I don't have extra money to pay another ticket. Kindly respond quickly Airpeace Lagos to Warri. Contact me on 08137911322
Sir /ma , the laon I applied for was successful since Saturday but my account is yet to be credited , please look in to eat
Stop ridiculous charges stop taking money from my bank without permission
*Good Morning Sir/Ma, Please, I've Brought This Issue To Your Notice Since On 06/06/2022 Afternoon And Up Till Now, I Haven't Gotten Any Response From Any Of Your Agents For Help. This Said Transaction I Did 06/06/2022 Was Not Successful And The Money Was Been Debited From My Bank Account. Below Are The Details Of The Transaction: ORDER CODE : 220623f9oc TV SUBSCRIPTION : DSTV SMARTCARD NUMBER : 7029731975 AMOUNT : 17,150 Please, You Guys Should Look Into This Issue With Utmost Importance Due To Some Previous Occurrence That Had Happened In The Past To Me. Thanks Sincerely Yours Emakunu Smith Monday*
Good day sir/ma, Please payment made on this startime no 01831833647 on the 31st May 2022 wit order code no 22054A2LO3 was not credited to the customer account since on the 31st that I made the transaction and money was deducted from my account immediately, I was thinking is network from startime not until when the customer call the startime customer care and said the account has not been credited. Please kindly look into it and credit the customer account. Thanks.
I bought MTN data(20gb) on 22/05/2022, 1:35pm to be precise. Your app confirmed that I have paid but it is still on processing till now. I have sent multiple emails but no one is responding.... What's happening.
Good morning sir I request for a loan,the loan was approved and my account was not credited and i was already given due dates which start from 11/5/2022.Please i want to know what is actually going on,is the loan actually approved or not. Regards
I did a loan repayment but it's has not reflect in my account. Pls jumia payet the repayment reflect. Thank you
JumiaPay is Holding my money hostage
by SunGod!
Paid for items worth 60k on Jumia and requested for a refund within 5 minutes because I found the items cheaper somewhere else and Jumia refused to refund my money back to my bank account but instead placed my 60k on JumiaPay wallet. This is criminal and should be illegal. Apple should suspend this app for this illegal refund practice of holding buyers money hostage on its wallet. Wallet system should only be for returned shipped items and not for items has never been shipped to the customer. They process your payment and seize your money. This’s a very bad practice and should be illegal.
-UPDATED REVIEW November 3rd, 2020-
The instructions given by them on how to withdraw/refund wallet balance is a lie and deceptive. They untrustworthy instruction is just a formality because even after you complete the steps to withdraw your money they still will not honor the request to return/refund your money. Their whole intention is to hold your money in their wallet so you can end up spending the wallet balance with them. I followed the withdrawal process as instructed more than three times over a period of three weeks and yet they still did not refund my money back. I was so frustrated with them that I was forced to buy things that I really didn’t want just to spend and deplete the wallet balance unfortunately. This practice should be illegal and criminal. I will think hard next time before I buy anything again from them.
Crashes on Sign in, Completely unusable
by HyperionIX
As the title indicates, the app crashes the moment you sign in to the application. I have tried everything to get it to work, including repeated reinstalls, allowing/disallowing location and tracking permissions, logging out of safari, shutting down iPhone and turning on again. The app also takes 2-3 tries to get it to download from the App Store, which is quite fishy... Quite unfortunate as I liked the services provided by Jumia. Guess I’ll have to look for some other provider now or something
Limited ability
by NosaAbu
I tried to purchase iTunes gift cards with the app virtually every day for two weeks. It kept saying something about security reasons and I should try another payment method or contact customer care. I contacted customer care with screenshots, after repeatedly deleting and reinstalling the app, they were of no assistance. My conclusion is that the iTunes gift card is just a sales gimmick.
Have a Problem with JumiaPay? Report Issue
Why should I report an Issue with JumiaPay?
- Pulling issues faced by users like you is a good way to draw attention of JumiaPay to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a JumiaPay customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using JumiaPay.
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