IONITY app not working? crashes or has problems?

IONITY Status


I have a problem with IONITY

Are you having issues? Select the issue you are having below and provide feedback to IONITY.




⚠️ Most reported problems ⚠️

Not working
34.8%

Something else
26.1%

Login
17.4%

Crashes
8.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of IONITY Problems 😠👌🔥

- Inaccurate information on the Ionity native app

- Cables may not work at times

  6 Reported Issues: 😵🆘🛟🚨📢

Michael J Kirton
2023-06-19

Yesterday in a panic I tried to download the IONITY app and used the above email address, but received no response. I later tried with michaeljkirton@redacted and still no response I was at a service station near Peterborough UK and desperate to recharge my car. I abandoned Peterborough and managed to charge elsewhere. Today I have tried to delete the app and start again, but the system does not seem to work. Could you please erase these two attempts from your system so that I can start again from scratch. Many thanks.

Michael Aberdeen
2023-05-10

Confirmation of email address not possible with nowhere to input code and a useless link. Please offer a route to engage properly with the charging community. Regards Michael Aberdeen

Melissa Husbands
2023-01-30

App not fit for purpose on Android phone. I've tried unsuccessfully to login but the verification code email either never arrives or if it does then the system won't accept the 6 digit code and screen goes black. Rubbish.

Peter Beaumont
2023-01-28

It says "The application could not be initialized, probably due to a network connection error." Network fine. Has been like this since yesterday.

Anne Irene Armstrong
2022-08-02

The Ionity app has not worked for the last couple of hours. It says "The application could not be initialized, probably due to a network connection error." The Internet works just fine.

Stuart Fuller
2022-06-08

I cannot get the app up and running as the password is not recognised and will not let me to reset

Showing 1-6 of 6

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Common IONITY Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot IONITY app on iOS and Android devices. Solve all IONITY app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. IONITY iPhone Issues and Solutions

  2. IONITY Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ionity, developers of IONITY.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit IONITY Website

Privacy Policy: https://privacy.ionity.eu/privacy-policy-for-the-ionity-app

Developer: IONITY GmbH




About this app

Book the this app PASSPORT subscription directly in IONITY and enjoy complete access to all charging stations of the this app network in Europe for 12 months. this app makes long distance travel with electric vehicles the new normal.  By doing so drivers of current and future generations of electric vehicles - using the leading European charging standard CCS (Combined Charging System) - benefit from maximum charging speeds while taking a break on their journey.  As a commitment to sustainability, all this app chargers deliver 100% renewable energy for both emission-free and carbon neutral driving. this app was founded in 2017 and is a joint venture by BMW Group, Mercedes Benz AG, Ford Motor Company, Hyundai Motor Group and the Volkswagen Group with Audi and Porsche.  The company builds and operates a high-power charging (HPC) network along Europe's highways, using state-of-the-art technology with a charging capacity of up to 350 kW.  With IONITY, charging at an this app station is just as convenient as finding one. • Charging history: all your charging events at this app - clearly displayed with a lot of detailed information.  Every this app charging station consists of an average of four charging points.  Passports are necessary if you want to travel – and so is the this app PASSPORT. this app PASSPORT is the ideal subscription for all those who often drive long distances, whether at home or abroad.  More than 100 employees are shaping the future of e-Mobility at this app.  The company is headquartered in Munich with an additional office in Oslo, Norway. this app is an internationally registered trademark.