IONITY Reviews

IONITY Reviews

 Published by on 2025-01-15

🏷️ About: The IONITY app is designed to make charging at IONITY stations convenient and hassle-free. The app allows users to search for and find the nearest or a specific IONITY charging station, start and end their charging session directly from the app, track the charging progress, and make contactless payments via the app. Additionally, the app offers a subscription service called IONITY Passport, which provides complete access to all charging stations of the IONITY network in Europe for 12 months.

 Rating 4.5/5
 Safety Score: 57.9/100
 
 Legitimacy Score: 97.8/100
       


Overall Customer Experience 😎


😎 Positive experience
41.4%

🤬 Negative experience
30.1%

🫥 Neutral
28.5%

~ from Justuseapp.com NLP analysis of 116 combined software reviews.

⚠️ Share your Experience & Warn Others


Summary of Customer Reviews (Takeaways): 💎

- Fast charging speeds

- Easy to use

- Accurate information on Google Maps



Read 5 Customer Service Reviews 😠💢

4.5 out of 5
Half of chrgers are not working

As simple as that. Many times none of the charging cables would work. Do not rely on this network as it's innacurate. Always check Google Maps as they are actually showing if any cable is available/works. Unfortunatelly this app native app doesn't show that.

However, when it's working it's amazingly fast. So much potential, so little execution.

Mot well developed

Does not accept US credit cards; on Swedish Cards, it repeatedly says wrong input: they need a lot of improvement but customer service thinks always the customer is wrong

Payment errors on subscriptions

I can’t manage nor cancel the subscription. IONITY is so simple so could be a bug-free, but not in this case. The worst experience with support team ever.

Pas de connexion avec mon compte

J'ai un abonnement chez this app mais.....

⚠️ Share your Experience & Warn Others »
Technical issues

When open IONITY at the map it doesn’t display available stations you need to learn a lot from Tesla I’m force to use a different network due to the fact you can show your available charges unbelievable



Is IONITY Safe? 🙏

Yes. IONITY is very safe to use. This is based on our NLP (Natural language processing) analysis of over 116 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for IONITY Is 57.9/100.

Safety Analysis

79.6% of users say app is Safe 👍
79.6%

11.7% of users say app is Risky 🚨
11.7%

8.7% of users have Some Concerns ⚠️
8.7%


Is IONITY Legit? 💯

Yes. IONITY is a totally legit app. This conclusion was arrived at by running over 116 IONITY User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for IONITY Is 97.8/100..

🔏 Privacy & Data Safety

IONITY collected the following data from you:

  • Data Linked to You:
    • Contact Info
    • Identifiers
    • Usage Data
  • Data Not Linked to You:
    • Location
    • Contact Info
    • Search History
    • Usage Data
    • Diagnostics
    • Other Data

Pricing Information 💸

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

IONITY PASSPORT

- Annual subscription with monthly access fee

- For frequent charging on motorways / in the IONITY network

- Complete access to all charging stations of the IONITY network in Europe for 12 months

- Reduced subscription per charged kWh / per charged minute

The pricing for the IONITY PASSPORT subscription is not mentioned in the given information.



How was your experience with IONITY? Post a Review




Features

- Navigation: Search for and find the nearest or a specific IONITY charging station, view the availability of all charging points in real-time, and use your favorite route planning app to get there.

- Charging: Start and end your charging session directly from the app, track the charging progress, receive a push notification at 80% or 100%, and use a QR code scanner as an alternative to start the charging session.

- Payment: Make contactless payments via the app, safely store your credit card details, and view your charging history with detailed information.

- IONITY Passport: Book the IONITY Passport subscription directly in the app, enjoy complete access to all charging stations of the IONITY network in Europe for 12 months, and benefit from reduced subscription per charged kWh or per charged minute.

- About IONITY: IONITY is a joint venture by BMW Group, Mercedes Benz AG, Ford Motor Company, Hyundai Motor Group, and the Volkswagen Group with Audi and Porsche. The company builds and operates a high-power charging network along Europe's highways, using state-of-the-art technology with a charging capacity of up to 350 kW. All IONITY chargers deliver 100% renewable energy for both emission-free and carbon-neutral driving.

  Contact Support
Developer:
Ionity
Contact e-Mail:
  https://support.ionity.eu/
Privacy Policy:
⚔️ https://privacy.ionity.eu/privacy-policy-for-the-ionity-app