Contact Wix Owner Support

why do you guys keep changing everything? It’s so frustrating. I have relied on spaces to manage my bookings as a massage therapist, and now there’s this new app I can’t access my original bookings on spaces anymore…and it automatically opens this new app when I try to go to my old dashboard but I have to “create now” in the wix owner dashboard in order to access my bookings that I constantly need to manage? I don’t have time for this. I don’t understand how to get to my bookings and I don’t want to edit or change anything in regards to the look on my phone. I do that on my computer. It’s just extremely frustrating i do not feel the ease of my business is supported by Wix apps. In Wix spaces when I needed to book a client the day of the week wouldn’t even show it would just show month/date/year and I discuss my bookings as days of the week with clients “next Wednesday?” they took the days of the week off when booking and it was always just one thing after another that never helps.

If zero stars was an option that would have been my choice. They took away our payments!!! How am I to have a website that I cannot accept payment on? So Wix once again has decided to make it even more difficult for store owners to manage and update our websites. They’ve also completely taken away payment methods for free account holders, preventing us from making any sales through our websites, unless we upgrade to a premium account. So over the corporate greed. Trying to provide for my family has become impossible with the wix platform. They won’t even allow us to use PayPal!!!! Their prices are so outrageous I can’t afford to upgrade. But preventing shop owners from taking payments? That’s just wrong! What’s the point of even allowing the s to create sites for free then? I’ve been a wix user for years. The service and platform has only gotten worse over the years.

I used the Wix website platform for a personal website and it was fairly straightforward to use. However, I had assumed that a “yearly” premium plan is just that - yearly, and after that it would automatically expire. Nope. I’m a college student and unable to afford another year’s’ subscription, yet it automatically billed one four days ago. I didn’t have access to my email while I was abroad and couldn’t see the one measly “reminder” it sent out. The worst part? Wix denied me a refund in less than an hour after I requested one. No understanding for my situation at all. I’ve also seen others mention that Wix billed them after they canceled their subscription. I want to warn others (esp college students)that Wix is just looking for easy ways to hang onto your money, neglecting to adequately remind you to cancel.