Contact Buildertrend Support
Company Name: BuilderTREND Solutions, Inc.
About: Buildertrend is the industry standard in cloud-based construction management software.
Headquarters: Omaha, Nebraska, United States.
Buildertrend Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Buildertrend. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Buildertrend. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of BuilderTREND Solutions, Inc.
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Get Pricing Info for BuilderTRENDContact BuilderTREND! Or Contact Support
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Read 4 Customer Service Reviews 😭😔💔
The website is intermittently freezing and sometimes the page won't load at all.
Using the app as an end user is painful, issues not addressed
by Rbdabc
My builder uses the “daily log” feature of this app mainly, with the rest being mostly unused. Several months back the “notes” section of the daily log entries on the IOS app broke to where anything over a few sentences does not fully show. It used to be that one could touch the area to expand out the text, and this is no longer the case.
I called the company and got a hold of someone who said they would submit a case to fix this, but it never happened, this this review. As an app developer in a past life, this is pretty basic functionality and it’s surprising to see regressions like this, and then not get any feedback when trying to get it fixed (i emailed him back and never got a response either).
Another thing: viewing the daily logs page on my desktop hangs the browser for about 30 seconds. We have a lot of logs with embedded pictures etc. it seems that Buildertrend does not do any paving of any kind for their daily log page on desktop, so if you have dozens of entries, it loads everything and hangs your browser. Come on, guys... this isn’t rocket science!
WASTE OF TIME
by AndrewRemodeler
This app is a good idea however, it is not worth the money at this time. To add to that, the customer service is horrible. We tried this product out two years ago and then after some time spent trying to learn it, decided it was too much of a learning curve to try and implement it at that time. We called to cancel and (without any documentaion, I know, dumb on our part) thought maybe in the future we will try again when things slow down. Fast forward 1.5 years, and come to find out we have been getting charged for this program every month. Of course since we could not prove with documentation that we canceled, there would be no refund. They did inform us that it has been 547 days since we last logged in. But that wasn’t enough. They couldn’t even offer a partial refund. Not even one month. Thanks again for the waste of time and money!
What a waste!
by NCbuild
We are building a house and trying to use this app to make things go more smoothly! The ideal set up for change orders is to approve on the app and then pay for the change order through the app. Well on 90% of the change orders, we approve and then the app won’t let us pay through Buildertrend. The app has to have a ‘pay’ tab for the payment to go through. Every time we have had to go back and forth with the builder to try and make it work. This last time we have yet to be able to pay for the change through the app. Our builder has tried to work with the developer and the response is ‘well, it should work’! Really?!?
My advice is skip the app and use Venmo. The other advantages of the app just aren’t worth whatever the builder has to pay to use the app.
Have a Problem with Buildertrend? Report Issue
Why should I report an Issue with Buildertrend?
- Pulling issues faced by users like you is a good way to draw attention of Buildertrend to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Buildertrend customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Buildertrend.
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