Monapass Status

Last Updated on 2024-09-17 by Flowbird

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Common Monapass Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Monapass app on iOS and Android devices. Solve all Monapass app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Monapass iPhone Issues and Solutions

Monapass iOS app crashes, not working, errors
Monapass iOS app network issues
Monapass on iOS has black/white screen

Monapass Android App Issues and Solutions

Monapass has errors/crashing/not working
Monapass server network connectivity issues
Monapass has black screen

Monapass iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Monapass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Monapass app crashes or not working on Iphone (iOS):

Close and restart the Monapass app on iPhone
Update Monapass app to the Latest Version for iOS
Uninstall and reinstall Monapass iPhone app
Update your iPhone to the latest iOS version

Fix Monapass on iPhone unable to connect to server/internet connection issues::

To resolve Monapass network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Monapass black/white screen (blank screen) on iPhone:

Follow the Monapass iOS app troubleshooting guide Here →

Monapass Android App Issues and Solutions

Fix Monapass not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Monapass app issues:

Force Stop the Monapass App
1. On android, goto "Settings" » click Monapass app. » click "Force Stop".

Update Monapass to the latest version on PlayStore

Clear Monapass App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Monapass app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Monapass.

Fix Monapass unable to contact server/ Monapass internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Monapass » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Monapass » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Monapass on android.

Solve Monapass black/white screens issue on Android:

Follow the Monapass android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Flowbird, developers of Monapass.

About this app

this app is an application that facilitate your access to the transport, touristic and cultural services in the Principality of Monaco! It offers you a unified access to buy and use your tickets and subscriptions without having to move. Synchronize your accounts and convert your subscriptions into digital passes in Monapass . 3. You can also add your other tickets or documents that you obtained outside of this app. Do you have an ongoing subscription with CAM or are a MonaBike customer?