Weight Loss app not working? crashes or has problems?

Weight Loss Status

Last Updated on 2021-03-16 by Beijing Youngsense Health Technology Co., Ltd.

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Common Weight Loss Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Weight Loss app on iOS and Android devices. Solve all Weight Loss app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Weight Loss iPhone Issues and Solutions

Weight Loss iOS app crashes, not working, errors
Weight Loss iOS app network issues
Weight Loss on iOS has black/white screen

Weight Loss Android App Issues and Solutions

Weight Loss has errors/crashing/not working
Weight Loss server network connectivity issues
Weight Loss has black screen

Weight Loss iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Weight Loss app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Weight Loss app crashes or not working on Iphone (iOS):

Close and restart the Weight Loss app on iPhone
Update Weight Loss app to the Latest Version for iOS
Uninstall and reinstall Weight Loss iPhone app
Update your iPhone to the latest iOS version

Fix Weight Loss on iPhone unable to connect to server/internet connection issues::

To resolve Weight Loss network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Weight Loss black/white screen (blank screen) on iPhone:

Follow the Weight Loss iOS app troubleshooting guide Here →

Weight Loss Android App Issues and Solutions

Fix Weight Loss not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Weight Loss app issues:

Force Stop the Weight Loss App
1. On android, goto "Settings" » click Weight Loss app. » click "Force Stop".

Update Weight Loss to the latest version on PlayStore

Clear Weight Loss App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Weight Loss app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Weight Loss.

Fix Weight Loss unable to contact server/ Weight Loss internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Weight Loss » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Weight Loss » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Weight Loss on android.

Solve Weight Loss black/white screens issue on Android:

Follow the Weight Loss android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Beijing Youngsense Health Technology Co., Ltd., developers of Weight Loss.

About this app

WeightLoss needs to connect your Aplle Health by Healthkit. WeightLoss will ask you to access to your Apple Health. You can close it on Settings>Privacy Policy>Health. It will import your body weight/height/birthday/sex/your steps data from Apple Health after you connected successfully.