Contact LEDUP Support
Company Name: Aurio Lighting Inc
About: LEDUP All In One remote app replaces all remote control functions for listed
2020 app enabled products. App can be used as a backup or replacement for the
physical remote controller.
LEDUP Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
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E-Mail: [email protected]
Website: 🌍 Visit LEDUP Website
Privacy Policy: https://www.ledup.com/
Developer: Ledup Group
5 Most reported problems 😔💔
Christmas tree flickers not able to get any help
We purchased one of your trees a year ago on the 26th of November we put it up this year on the 23rd of November on on the 26th of November the lights started flashing continuously. we weren't able to shut them off without unplugging the tree. We have checked all connections and batteries, and all were good. I have tried calling several times and sent emails with no response. I realize that this is the holiday season, but I would sure like this problem resolved. I absolutely loved the tree but am not happy with the customer service. Any suggestions??????
Store mode issue still
by Crazed Santa
UPDATE 12/4 went back to the retailer to return the tree. They said they might have a quick fix. The helpful staff explained they have boxes of replacement control panels and have been replacing these units constantly. It is NOT the remote. It is the control device that has the power cord and foot pedal. Once replaced it works perfectly as advertised. I have heard NOTHING from Ledup. BTW the app also now works fine. Good luck to all returning the tree but I wouldn’t bet on any response from Ledup support. UPDATE 12/2…2 emails, 2 phone calls, one app support submission and 7 days later NOTHING. The reviews raving about great support must be their own staff gaslighting. I’ll be returning the tree. 11/24 Read many reviews when trying to troubleshoot this lighting. Same issue as others. I’d give it zero stars if I could. No contact w support yet as it Thanksgiving day. We’ll see what that’s about.
LED Up Customer Service Non-Existent
by 5kRunner14
My family and I love our tree, but as others have mentioned, the tree is now stuck on demo mode. It’s hard to even light our tree this Christmas season when it’s constantly flashing. I’ve called the customer service number throughout the entire week and am directed to their voicemail exactly 1:06 into the call every time. I’ve also emailed 3x as the automated phone recoding states with no response, even though they state they will respond within 24 hours. Our instruction manual also states, “If the tree fails to light due to a damaged or defective remote control, please resort to a manual on/off push button foot pedal operation UNTIL A NEW REMOTE CONTROL CAN BE PROVIDED THROUGH OUR CUSTOMER SERVICE CENTER.” All I want is a new remote so we can enjoy our tree. So, so frustrating.
Home accents flocked 7.5 tree
by Arkansasytsbeler70
This tree is beautiful but worthless. The remote doesn’t work nor the app. The tree only works in demo mode. $400 waste of money. I called customer service and they said if I send the receipt they will
Send me a new control module for the tree. The tree was purchased by our son that was here visiting. He paid cash and now he is back in Massachusetts and has no idea where the receipt is. Customer service said they can’t help without the receipt. I call bull butter. They know the tree is this years model and it doesn’t work. Send meThe dadgum module that you know is defective!!!!! I have a fancy tree that’s all decorated and it is in store display mode. I can’t do ANYTHING with it. Unhappy customer. 😡
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- Pulling issues faced by users like you is a good way to draw attention of LEDUP to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- If you are a LEDUP customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using LEDUP.
