Mein Phileo app not working? crashes or has problems?

Mein Phileo Status

Last Updated on 2023-07-19 by BKK Dachverband e.V.

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Common Mein Phileo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mein Phileo app on iOS and Android devices. Solve all Mein Phileo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mein Phileo iPhone Issues and Solutions

Mein Phileo iOS app crashes, not working, errors
Mein Phileo iOS app network issues
Mein Phileo on iOS has black/white screen

Mein Phileo Android App Issues and Solutions

Mein Phileo has errors/crashing/not working
Mein Phileo server network connectivity issues
Mein Phileo has black screen

Mein Phileo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mein Phileo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mein Phileo app crashes or not working on Iphone (iOS):

Close and restart the Mein Phileo app on iPhone
Update Mein Phileo app to the Latest Version for iOS
Uninstall and reinstall Mein Phileo iPhone app
Update your iPhone to the latest iOS version

Fix Mein Phileo on iPhone unable to connect to server/internet connection issues::

To resolve Mein Phileo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mein Phileo black/white screen (blank screen) on iPhone:

Follow the Mein Phileo iOS app troubleshooting guide Here →

Mein Phileo Android App Issues and Solutions

Fix Mein Phileo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mein Phileo app issues:

Force Stop the Mein Phileo App
1. On android, goto "Settings" » click Mein Phileo app. » click "Force Stop".

Update Mein Phileo to the latest version on PlayStore

Clear Mein Phileo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mein Phileo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mein Phileo.

Fix Mein Phileo unable to contact server/ Mein Phileo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mein Phileo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mein Phileo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mein Phileo on android.

Solve Mein Phileo black/white screens issue on Android:

Follow the Mein Phileo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BKK Dachverband e.V., developers of Mein Phileo.

About this app

Diese App wird dir von deinem Arbeitgeber in Kooperation mit der herausgebenden BKK kostenlos zur Verfügung gestellt: Um sie nutzen zu können, frage deinen Arbeitgeber nach einem QR-Code, den du für den Zutritt einscannen musst. Mit der Phileo-App bekommst du einen persönlichen digitalen Assistenten an deine Seite, welcher dir dabei hilft, dein Arbeitsumfeld gesundheitsförderlich zu gestalten und das Präventionsbewusstsein voranzutreiben. Die App erfasst, basierend auf wissenschaftlich fundierten Vorgehensmodellen, deine aktuelle Situation und schlägt dir aktiv konkrete Handlungsansätze und -empfehlungen vor. Einmal gescannt hast du die Möglichkeit, die App und alle ihre Funktionen und Inhalte kostenlos zu benutzen! Viel Spaß!