Jabra Enhance Pro app not working? crashes or has problems?

Jabra Enhance Pro Status


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⚠️ Most reported problems ⚠️

Something else
53.3%

Crashes
13.3%

Not working
13.3%

Connection
6.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Jabra Enhance Pro Problems 😠👌🔥

- Have to restart hearing aids to use the app

- Favorites created with the app disappear with updates

- Simultaneously with the iOS 15.4 update, the Jabra Enhance Pro app spontaneously un-pairs the hearing aids from the app

- Have to delete device and app and reinstall to regain functionality

- Jabra/Resound appears to be a very poor and unresponsive support organization selling medically necessary devices and related apps

  8 Reported Issues: 😵🆘🛟🚨📢

Zak Neathamer
2024-01-07

Every time I attempt to submit my privacy statement to finalize my set up I get the message “service unavailable” and there is no connection to the cloud services so I can’t complete the set up and can’t use my hearing aids

RONALD C PETERSON
2023-12-07

WHEN I INSTALLED THE IOS 17 UPDATE THE CONNECTION TO MY KARDIA MOBILE APP NOW FAILS IF I HAVE MY HEARING AIDS ON. I HAVE TO PUT THEM IN THE CHARGER TO GET AN EKG READING BECAUSE IT NEEDS THE MICROPHONE TO WORK. TURNING OFF THE MICROPHONE HAS NO EFFECT. I MUST MOVE THEM TO THE CHARGER

Theresa
2023-12-01

One or both jabra enhance hearing aids disconnects from app every day I have to turn iPhone off and then on and then usually reconnects sometimes I have to put back in charger do you have any ideas to keep connection

Suzanne Ross
2023-10-19

my Jabra enhance was going blank when I tried to get on ... to adjust my aids...so i uninstalled , then i tyried to install on playstore but it will not open....help

Steve Hayden
2023-05-28

Hearing aid app not opening, just get a blank screen.

Garth W Wei
2023-01-13

A week ago I got a pair of Jabra hearing aids from Costco. The technician installed the Enhance Pro app on my phone. Only one of the hearing aids will connect. Sometimes the right, sometimes the left. The error message always says "Connection Issue." The troubleshooting steps don't work because 1. The hearing aids are turned on. 2. They aren't low on battery. 3. Are within range of my mobile device. What could be the problem? Thanks

David Jaques
2023-01-04

I can't set it up because every time I try to accept the privacy policy, it says, "cloud service unavailable." I have deleted and reinstalled app.

Zac Hanscom
2023-01-03

I can't set it up because every time I try to accept the privacy policy, it says, "cloud service unavailable." I've tried disabling my VPN and deleting and reinstalling the app.

Showing 1-8 of 8

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About this app

Please consult the Enhance Pro app website for up-to-date compatibility information: go. gn. • Enjoy optimization anywhere with online services: Request help with your hearing aid settings from your hearing care professional and receive new settings and software updates. • Tinnitus manager: Adjust sound variation and frequency of the Tinnitus Sound Generator.  Last, but not least, you can have your hearing care professional update your hearing aid programs and send you new hearing aid software without taking a trip to the clinic.  The Enhance Pro app lets you control your hearing aids directly from your mobile device.  It can even help you find your hearing aids if you lose them.  You can change programs, and make simple or more advanced sound adjustments and save them as favorites.  JabraEnhancePro helps you learn what you can do and how to do it.  For more information please visit the support website via the link in JabraEnhancePro store.