Hélium app not working? crashes or has problems?

Hélium Status

Last Updated on 2024-09-30 by Hélium SAS

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10 User reports:
App has problems

User reports 10

⚠️ Most reported problems ⚠️

60.0%

Not working

20.0%

Account

10.0%

Crashes

10.0%

problems reported in the last 24 hours

24 hour clock ⏰

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Common Hélium Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Hélium app on iOS and Android devices. Solve all Hélium app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Hélium iPhone Issues and Solutions

Hélium iOS app crashes, not working, errors
Hélium iOS app network issues
Hélium on iOS has black/white screen

Hélium Android App Issues and Solutions

Hélium has errors/crashing/not working
Hélium server network connectivity issues
Hélium has black screen

Hélium iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Hélium app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Hélium app crashes or not working on Iphone (iOS):

Close and restart the Hélium app on iPhone
Update Hélium app to the Latest Version for iOS
Uninstall and reinstall Hélium iPhone app
Update your iPhone to the latest iOS version

Fix Hélium on iPhone unable to connect to server/internet connection issues::

To resolve Hélium network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Hélium black/white screen (blank screen) on iPhone:

Follow the Hélium iOS app troubleshooting guide Here →

Hélium Android App Issues and Solutions

Fix Hélium not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Hélium app issues:

Force Stop the Hélium App
1. On android, goto "Settings" » click Hélium app. » click "Force Stop".

Update Hélium to the latest version on PlayStore

Clear Hélium App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Hélium app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Hélium.

Fix Hélium unable to contact server/ Hélium internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Hélium » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Hélium » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hélium on android.

Solve Hélium black/white screens issue on Android:

Follow the Hélium android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hélium SAS, developers of Hélium.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Hélium Website

Privacy Policy: https://www.helium.fr/mentions-legales/

Developer: Hélium

About this app

Pour simplifier la vie de ses assurés, this app met à leur disposition une application gratuite et disponible sur tous les smartphones. Cette application vous permet également de rester en contact avec this app grâce à la rubrique « Nous contacter ». Pour se connecter à l’application, il est nécessaire de renseigner l'identifiant et le mot de passe associés à votre Espace Assuré. L’identifiant est disponible sur les en-têtes des courriers this app.