Document Scanner app not working? crashes or has problems?

Document Scanner Status

Last Updated on 2024-10-21 by Devkrushna Infotech Private Limited

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Common Document Scanner Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Document Scanner app on iOS and Android devices. Solve all Document Scanner app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Document Scanner iPhone Issues and Solutions

Document Scanner iOS app crashes, not working, errors
Document Scanner iOS app network issues
Document Scanner on iOS has black/white screen

Document Scanner Android App Issues and Solutions

Document Scanner has errors/crashing/not working
Document Scanner server network connectivity issues
Document Scanner has black screen

Document Scanner iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Document Scanner app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Document Scanner app crashes or not working on Iphone (iOS):

Close and restart the Document Scanner app on iPhone
Update Document Scanner app to the Latest Version for iOS
Uninstall and reinstall Document Scanner iPhone app
Update your iPhone to the latest iOS version

Fix Document Scanner on iPhone unable to connect to server/internet connection issues::

To resolve Document Scanner network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Document Scanner black/white screen (blank screen) on iPhone:

Follow the Document Scanner iOS app troubleshooting guide Here →

Document Scanner Android App Issues and Solutions

Fix Document Scanner not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Document Scanner app issues:

Force Stop the Document Scanner App
1. On android, goto "Settings" » click Document Scanner app. » click "Force Stop".

Update Document Scanner to the latest version on PlayStore

Clear Document Scanner App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Document Scanner app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Document Scanner.

Fix Document Scanner unable to contact server/ Document Scanner internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Document Scanner » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Document Scanner » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Document Scanner on android.

Solve Document Scanner black/white screens issue on Android:

Follow the Document Scanner android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Devkrushna Infotech Private Limited, developers of Document Scanner.

About this app

Easily share documents in PDF or JPEG format with others via email attachment and social media. Scan document into clear & sharp image/PDF, to email, print, or save to cloud. The OCR Text Recognition lets you recognize text from images then edit texts or share text to other apps. Easily scan, save, and share any document in PDF or JPEG format. Instantly print out documents in Document Scanner with a nearby printer via AirPrint. Use your phone camera to scan receipts, notes, invoices, articles, business cards, certificates, etc. If you need to protect your valuable scans, you can set up a password for the whole app or lock particular folders or documents. Take this portable document scanner anywhere you go for your daily business needs. Smart cropping and auto enhancing make the texts and graphics look clear and sharp. this app is a handy scanner app that will turn your iPhone or iPad into a powerful mobile scanner. It doesn't require an Internet connection as all scans are stored locally on your device. Sign contracts and share them with your counterparty. It is widely used among real estate agents and in government form filling.