🏷️ About: City Utilities’ My Account lets you pay your bill and monitor your utility usage from the convenience of your mobile device. My Account is the easy way to open and close an account, learn about CU’s energy-saving rebates, report an outage, and much more! Log on today to start seeing how you can save time and money.
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CityUtilities is pretty clunky. The main reason for the one star is that the prompting to review made CityUtilities crash.
I should just post the letter they sent to everyone telling us that we have to pay a higher bill for the next 20 years because they were NOT prepared for some cold weather a couple years ago. Give me a break! This is Missouri! This was all politics. FJB
Every time I tried using CityUtilities it makes me change my password every time.
A new neighbor gave the wrong house number to open her account. It has been ridiculous how much of the burden to fix this is left to me. I didn’t know until she came over saying she’d paid my utilities when in fact they were about to be shut down. I’ve never been late and am a good customer. There needs to be a password to access someone else’s house.
Complete and total waste of time. I can’t pay my bill through CityUtilities because the card set-up section doesn’t recognize “Missouri” or “MO” as valid names for a state. Also, Account set up takes way too long. Save yourself some time and just continue to call them. I REALLY wish CityUtilities worked, I’d get around to paying my bill much faster if it did.
Just created an account tonight can’t pay my bill thru CityUtilities I just downloaded to my device
I’ve usually have for years and the old app you could just hit your previous payment method and use that over and over again and now the new system I can’t get my bank account to load in there without doing auto pay so I really really is not good
Complete trash. Won’t accept any payment Cards that I already had on file, won’t take new ones. Forces me to switch to a worse service. Good job.
I am ready to pay my bill when it’s due. For some reason all notifications are silent up until I get a letter with notice of intent to disconnect. I hate that the city wasted a stamp. A text or
Something. I have the CU app. Where’s the notification just to remind me. Ultimately it is my responsibility. But a way to notify me would have saved the city a stamp.
It’s taken them 3 months to figure out my auto pay. They of course take no blame.. what choice do you have? They are the ONLY utility company. DONT USE AUTOPAY!!! They will mess it up, charge you fees and point the finger at you
CityUtilities blocked me from logging into my account that I share with my fiancé. Extremely annoying. Wont let me log in. Encourages users to not pay their bills because it won’t even let you login.
Good idea to have an app to make paying your utility bill easier. CityUtilities however has been nothing but a pain in my a**. First I’m terribly annoyed on how I needed to make a new account, I had paperless billing setup and did not know my account number off the top of my head (which is needed for account setup) after a process to get my account number I make the account and try to pay my bill. When paying with debit/credit card it would not let me input the cards expiration date. Even if you scanned the card it wouldn’t put the date. Couldn’t pay with card, moved on to paying with my bank account information. Plugged it all in and sent my request to pay my monthly bill. I do not know if went through, will wait a few days to see if it has been pulled out of my account, still shows the outstanding balance and my bank information wasn’t saved. Once they get the kinks worked out CityUtilities will be useful, however wish they would’ve left it as an option. I was fine paying my bill the old way, forcing people to make a new account for no reason seems lazy. Sure a handful of people will get slapped with a late fee, not realizing the change and not knowing their account number.
Had some trouble filling my credit card to make my payment,rather than that I’m ok,once went through the rest was easygoing,got my email inmediatly.
Thank you👍
What it says in the title. I can pay on a computer, but CityUtilities doesn’t have that functionality.
Pretty easy to use except EVERY time, it blocks the correct “State” entry (even when chosen from the list CityUtilities provides) saying “please enter a valid State”. It takes two or three repeated steps before it somehow then accepts it and I can move on with my life.
Always right on top of it. You guys are the best!!
CityUtilities is wonderful! It gives you your bill and the breakdown of utilities, offers easy payment options. This is great for busy families. Thank you!
App works great, easy to see my usage, easy to pay without visiting a third-party site!
Good job
Once you get past the initial login, CityUtilities is nice. I like seeing my usage graphs. Makes it easy to see how I can lower my bill by turning off some electricity hogs.
City Utilities – My Account does not appear safe based on available data.
JustUseApp Safety Score for City Utilities is 4/100.
This assessment is based on our NLP analysis of 4,213 user reviews.
Combined with the app store average rating of 4.6/5.
City Utilities – My Account does not appear legitimate based on our analysis.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for City Utilities is 4/100 .
This conclusion is based on analysis of 4,213 user reviews.
City Utilities collected the following data from you:
My Account is the easy way to open and close an account, learn about CU’s energy-saving rebates, report an outage, and much more! Log on today to start seeing how you can save time and money.
City Utilities’ My Account lets you pay your bill and monitor your utility usage from the convenience of your mobile device.
